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United States General Accounting Office
GAO llllllllllllllllllllllllllllllllllllllll
147589
June 1992 1992 Midyear Report of Key Performance Indicators
Preface
This is the midyear report to the Comptroller General on key GAO
performance indicators during first half of fiscal year 1992, covering the period October 1,1991, to March 31,1992. A family of measures composed of a key indicator and several supporting indicators is presented in graphic form for each dimension. These key indicators address
9 the results of GAO’S work, . managing GAO’S work, and . GAO’S human resources.
To the extent possible, 5-year GAO-wide and 3-year division/ region/overseas data are presented to help the reader appraise the movement of indicators in a historical context. Current year data are often compared with data covering fiscal year 1990, which also encompassed the second session of a Congress. Comparisons are also made to the first half of 1988, a comparable presidential election year. All numbers presented in this report are midyear figures, except where noted.
Appendix 1 contains GAo-wide statistics.
Any questions and comments should be directed to Kevin Boland, Director, Office of Information Management and Communications, or Raymond Olsen or Therese Holtzman, OIMC.
James Howard Assistant Comptroller General
for Operations
Page 1 GAO Midyear 1992 Key Indicators
Contents
Preface Section I Results of GAO’s Work ~~~~me
4 6 8
OGC Output 10
Section II Managing GAO’s Work Diretczrr to
Active Assignments 16 Completed Assignments 18 TimeIiness 20 Resource Utilization 22
Section III Profile of GAO’s Human Resources
Work Force EEO Recruitment/ Hiring Training Attrition
24 26 28 30 32 33
Appendix Appendix I: GAO-Wide Key Performance Indicators 34
Abbreviations
AFMD
WE EEO
GAO
GGD
GPA
GS
HRD
IMTEC
MATS
NSIAD
OGC
OIMC
PEMD
RCED
SES
Accounting and Financial Management Division continuing professional education equal employment opportunity General Accounting Office General Government Division grade point average General Schedule Human Resources Division Information Management and Technology Division Mission and Assignment Tracking System National Security and International Affairs Division Office of the General Counsel Office of Information Management and Communications Program Evaluation and Methodology Division Resources, Community, and Economic Development
Division Senior Executive Service
Page 2 GAO Midyear 1992 Key Indicators
Page 3 GAO Midyear 1332 Key Indicators
Section I
Results of GAO’s Work
GAO'S total production of 597 audit and evaluation products, including ah written reports, testimonies, and congressional briefings, set a &year record high in the first haIf of fiscal year 1992. In addition, the Office of the General Council produced 2,073 external products, also setting a 5year high for the period.
GAO'S production of congressional and agency written audit and evaluation products totaled 399,9 less than in 1991, but more than in any prior year. During the past 5 years, second-half-of-fucaI-year production in even-numbered years (encompassing second congressional sessions) has been much greater than in the first half-40 percent greater in 1988 and 62 percent greater in 1990. At this rate, if past patterns repeat themselves, total written product production for fiscal year 1992 could exceed that of 1991 and possibly exceed the previous record of 971 set in 1990.
Testimonies delivered this year before congressional committees totaled 123, compared with only 65 during the first haIf of last year. The figures reflect the historic pattern of relatively greater numbers of testimonies during the first haIf of even-numbered years than in odd-numbered years, which encompass national elections and the formation of a new Congress. Looking ahead, based upon past patterns, testimony for aII of 1992 may not exceed last year’s total of 277 because of the record-breaking 1991 second-half surge in testimony; and it is unlikely that testimony during a.II of 1992 will equal the record of 306 set in 1990.
The charts on the opposite page illustrate the 5-year trend in total production of written audit and evaluation products and testimonies during the first and second haIf of fEcaI years 1988-1992.
Page 4 GAO Midyear 1332 Key Indicators
Section I Results of GAO’s Work
Written Audit/Evaluation Products Issued at Midyear
88 99
Fiscal Years
Second Half
Ftrst Half
91 92
Testimonies Before Congressional Committees at Midyear
360
300
260
200
160
109
50
0
66 89 so 91 92
Page 6 GAO Midyear 1932 Key Indicatom
Section I: Results of GAO’s Work
Product Volume
Total output of audit and evahration products during the first half of fBca.I year 1992 set a 5-year high of 597,11 percent higher than in 1991, slightly higher than in 1990 (which also encompassed a second congressional session), and 11 percent higher than in 1988 (a comparable year in the presidential election cycle). Only 12 agency reports were issued-a 5-year low. Sixty-one percent of congressional written products were letter reports, up from 44 and 58 percent during the first half of 1990 and 1991, respectively.
Icy Indicator: Number of Audit/Evaluation Products at Midyear 7oa
OS0
600
wo
500
450
400
250
300
250
2w
IH)
100
50
0
99 90
I Ccflgresslcml Bnefmgs El Tesmrn-ms
Agency Reporls
Ccmgressional Wrdten Products
Audit/Evaluations Products by Division at Midyear
GGO HRD N9IAD RCED IUTEC PEUD
Page 6 GAO Midyear 1992 Key Indicators
Section I: Results of GAO’s Work Product Volume
Congressional Written Products by Type at Midyear Pwcult
loo 00 w 70
60
60
40
30
20
10
0
FYlw6 FYlQW FYlma FYI221 Fylm2 Yldyw Yldyw Uldyw
fiscal Yaws
Note: FY 1988-89 percentages are fcf the full fwzal year: no midyear data are avalable for past years.
Congressional and Agency Written Products Resulting From Region-Led Assignments at Midyear
26 Nui=&wdRaducb
Page 7 GAO Midyear 1992 Key Indicators
Section I: Results of GAO’s Work
Testimony Testimonies totaled 123, down 13 percent from the first half of 1990, which also encompassed a second congressional session. Twenty-seven percent of all testimony during the period was presented to the Committees on Government Operations and Governmental Affairs. This represents an increase of 6 and 7 percent from the same periods during 1990 and 1991, respectively, in testimonies before these Committees.
:ey Indicator: Number of Testimonies at Midyear 150
140
130
120
110
100
90
24
70
60
60
40
30
20
10
0
69 89 90 91 92
Fiscal Years
I Before JomUGlher Gxmxttess
@gg Before Senate Commntees
Before House Cm~ltees
Number of Testimonies by Division at Midyear
20
10
0
GOD HRD NSIAD RCED PEW
El Rscal Year 1990
fg@j nscal Year 1691
fiscal YaaI wD2
Page 8 GAO Midyear 1992 Key Indicators
Section I: Results of GAO’s Work Testimony
Senate Committees Receiving Most Testimony at Midyear
‘20
II)
16
14
12
10
8
s
4
2
0
House Committees Receiving Most Testimony at Midyear
20
t*
16
14
3
0
and Te&wlogy
I Fiscal Year 1990
Fiscal Year 1991
FiscalYear
Page 9 GAO Midyear 1992 Key Indicators
Section I: Results of GAO’s Work
OGC Output OGC output of selected external products totaled 2,073, an increase of 5 percent over the first half of 1991. Of these products, Bid Protest Decisions and Congressional Opinions increased 10 and 14 percent, respectively, and Executive Branch Decisions decreased 19 percent.
ev Indicator: Number of External Products at Midvear 22!3
zow
1750
1500
1259
looo
75a
ooo
250
0
- -I
u SS so
Number of Opinions for the Congress at Midyear
3MI
300
Page 10 GAO Midyear 1992 Key Indicators
Section I: Resulta of GAO’s Work OGC Output
Number of Bid Protest Decisions at ____
1260
1000
760
600
260
zoo0
1790
1600
0
09 69 90 91 92
Number of Executive Branch Decisions at Midyear
360
200
160
100
60
69 99 90 91 92
Page 11 GAO Midyear 1992 Key Indicatora
Section II
Managing GAO’s Work
As shown in Section I, GAO achieved impressive increases in productivity in the first half of the fiscal year while maintaining high quality in products and services provided. Responding to congressional demands for GAO
assistance, the agency was managing 1,347 active assignments at the end of the first half, a 4-percent increase over 1990, the last comparable year encompassing the second session of a Congress. Striving to cope with this growing work load with relatively fixed resources has presented serious management challenges and caused constantly shifting schedules to accommodate the most urgent congressional needs. The effects of this growing work load are reff ected in many of the indicators in Section II.
For example, GAO'S ability to meet target dates for issuance of its final products (set at the one-third point in assignment implementation) declined slightly from last year. (Customers’ urgent information needs are often satisfied through the issuance of interim products, such as oral briefings. This permits GAO to start new urgent assignments but often results in postponing the issuance of fmal products beyond the original target dates.) Also, the average age of active assignments rose slightly, as did the average duration of completed assignments. With fuced staff resources disbursed over more assignments, however, the average cost per assignment reached a 5-year low.
GAO responded to these conditions by slightly reducing its new assignment starts to 883 (720 congressional requests and 163 other) compared with 910 in 1990, the last comparable year in the congressional election cycle.
Page 12 GAO Midyear 1992 Key Indicators
Section II Managing GAO’s Work
Page 13
i-.
GAO Midyear 1992 Key Indicators
Section II: Managing GAO’s Work
Direct Assistance to the Congress
GAO’s direct assistance work load (staff-years charged to audits and evaluations that directly assist the Congress) was 78.5 percent, down 1.6 percent from the same point in 1990, which also encompassed a second congressional session. GAO started 720 new congressional request assignments, down 4 percent from the first half of 1990 but 12 percent higher than in 1988, a comparable year in the presidential election cycle.
Note: Data for 1591 are not available for midyear.
Direct Assistance to the Congress by Division at Midyear
P4m4b-11 of Stan-Yum loo
00
60
70
04
50
40
30
20
10
IMTEC PEW
Note: Data for 1901 are not avaIlable for mldvear
Page 14 GAO Midyear 1992 Key Indicatora
Section II: Managing GAO’s Work Direct As&tame to the Congress
Issue Areas/Areas of Interest With Direct Assistance Rates Over 95 Percent at Midyear
PM-1
loo
99
%
0,
%
95
e4
w
92
01
w d
Congressional Assignments Started by Division at Midyear
GOD NRD NSIAD WED AFUD
I Fiscal Yea 1989 ggg Rscal YeaI 1990
Fiscal Yea 1992
Note: Data for 1991 are not avadable for mldyear.
Page 16 GAO Midyear 1992 Key Indicators
Section II: Managing GAO’s Work
Active Assignments
Active assignments at the end of the fust half numbered 1,347, up 4 percent from the same point in 1990. The average age of these active assignments increased slightly: 21 percent of them were more than 12 months old, compared with 19 percent at the same point in 1990.
Key Indicator: Number of Active Assignments at Midyear 1400
Note: Data for 1991 are not avaIlable for mIdyear.
Aging Pattern of Active Assignments GAO-Wide and by Division at Midyear
46 Pncmt 01 Active Auignrmnts
40
25
20
25
20
16
10
5
0
GAO GGD HUD NSIAO RCED AFMD IYTEC PEMD
0 Over 24 hkmlhs
18 - 24 Mcmlhs
12.18 t”fmths
Page 16 GAO Midyear 1992 Key Indicators
Section Ih Managing GAO’s Work Active Assignments
Number of Active Assignments by Division at Midyear
376 350
326 300
276 250 225 200 176
150 126 104
75 50
26 0
GOD
- u Fisc=al Yeal 1989
m F&al Yeal 1999
Flsxl Yeal 1992
NSUD RCED AFMD IUTEC PEYO
Note Data for 1991 are not awlable for mldyear.
Number of Active Assignments by Region at Midyear
Page 17 GAO Midyear 1992 Key Indicators
Section II: Managing GAO’s Work
Completed Assignments
GAO completed 686 assignments during the first half, down 6 percent from both 1990 and 1991 totals for the same period. The average duration of these completed assignments was 9.4 months, up slightly (.2 months) from last year. The average cost of completed assignments during the first half was $179,000, down 18 and 7 percent from 1990 and 1991, respectively.
KIV lndicatarr Number of Camnleted Assianments at Midvear
750
700
so
600
550
500
450
400
Number of Completed Assignments by Division at Midyear
200
176
160
126
100
76
60
25
0
GOD HRD NStAD RCED AFUD PEUD
Page 18 GAO Midyear 1992 Key hdicatma
Section II: Managing GAO’s Work Completed Assignments
Average Duration of Completed Assignments GAO-Wide and by Product Group at Midyear 10 Montha
14
12
10
8
6
.
2
0
Total GAO Compt~td Adgnmmlts
l-l FllIYur19eo
Chapter and Letter Reports to Committee, Members, end the CoWlreSS
Brbflng A*p4s and Fact Shrta
Tatlmony
Fi,ai Yw 18Bl
Average Cost of Completed Assignments GAO-Wide and by Division at Midyear
460 Oollar~ In Thousanda
400
350
200
250
GAO GGD HRO NSIAO RCEO AFMO IYTEC PEMO
Page 19 GAO Midyear 1992 Key Indicators
Section II: Managing GAO’s Work
Timeliness During the first half, 22 percent of blue book reports (when principal products of assignments) were issued by the target dates established at the one-third point in assignment implementation. Of all types of GAO external audit and evaluation principal products, 41 percent were issued by the target dates during the first half.
i
:ey Indicator: Timeliness of Principal Products Issued by Target Date at Midyear
loo Percent
90
60
70
60 -r
Principal Products Issued by Target Date by Division at Midyear (10 Pnmnt
65
60
46
40
36
30
25
20
16
10
6
0
Note: Data for External Products mcluda blue bc& reports. tastrnon~es. ofal bnefings. and congressional correspondence when they are the prrnclpal products of assignments.
Page 20 GAO Midyear 1992 Key Indicators
Section II: Managing GAO’s Work TimeIinese
Principal Products issued by Target Date by Region at Midyear
70 Pwmt
86
w
m
60
45
40
35
30
36
30
15
10
5
0
Page 21 GAO Midyear 1992 Key Indicators
Section II: Managing GAO’s Work
Resource Utilization
Of all GAO’s staff-hours for the first half, 72 percent were directly devoted to mission work. In addition, 6 percent of staff-hours were devoted to developing GAO’s human resources. The remainder of staff-hours (22 percent) were devoted to essential administrative work. (No midyear data are available for prior years.)
ey Indicator: Direct Time at Midyear
Administrative Support Time
6% Investment Time
I Direct Time
Resource Utilization by Division at Midyear
Pwmlt 1-24
20
80
70
80
60
40
30
20
10
0
Page 22 GAO Midyear 1992 Key Indicators
Section II: Managing GAO’s Work Resource Utilization
Resource Utilization by Region at Midyear
Page 23 GAO Midyear 1992 Key Indicator6
Section III
Profile of GAO’s Human Resources
Unusually low attrition is GAO'S major human resource news at the midyear point. The resulting decline in hiring may have a significant effect on the composition of the work force in future periods.
Because of the low attrition, GAO’S overall staffing level at the midyear point in 1992 is higher than it has been at any midyear point in the last 5 years. As a result, in February 1992, GAO curtailed all recruiting and hiring, except for those positions that fulfilled a critical need. Before this date, GAO had hired about the same number of employees it did at previous midyear points.
Consistent with labor market conditions, attrition in GAO slowed agencywide in all occupational groups and at all levels. This was particularly true in GAO'S regional offices, where attrition was only one-third the rate experienced at this point last year. As attrition slowed during this period, hiring was curtailed. The annual announcement soliciting entry-level applications was closed a month ahead of schedule. As a result, the number of applicants declined substantially this year.
Established staffing trends across occupational groups continued in fmcal year 1992. Evaluator-related specialists, who are needed to conduct complex assignments, continued to increase as a percent of the total work force. Conversely, support staff and, to a lesser extent, generalist evaluators continued to decrease. Band III representation increased with the assignment of additional Assistant Directors to field and staff offices and the hiriig of issue area experts across the agency. Senior-level staff also increased, while the percentage of staff-level employees dropped. This trend can be expected to continue if hiring controls limit employment of entry-level evaluators.
Women and minorities are increasingly represented among GAO’S senior ranks. GAO continues to place great emphasis and management attention on affirmative action programs.
The qualifications of entry-level hires surpassed those of individuals joining GAO last year. With keen competition for available positions, GAO
hired only 1 of every 33 applicants. More than 70 percent had graduate degrees, and more than 75 percent had grade point averages above 3.5. Roughly 44 percent studied public policy, 25 percent studied accounting, and most of the remaining hires studied business or the social sciences.
GAO staff continue to meet the continuing professional education (CPE)
requirement designed to foster professional development and offer
Page 24 GAO Midyear 1992 Key Indicators
Section III Profile of GAO’s Human Resources
exposure to new evaluation and management approaches. Statistics on CPE
credits across offices and staff levels indicate that staff will again comply with the requirement for the period ending December 31, 1992. More than 87 percent are at the halfway point, and more than 41 percent have already met the requirement.
Page 26 GAO Midyear 1992 Key Indicatom
Section III: Profile of GAO’s Human Resources
Work Force The 0vera.U midyear employment level increased for the fourth consecutive year. Small changes occurred in the percentage of staff working in each of the job categories, with the exception of evaluator-related specialists and support staff. The percentage of evaluator-related specialists increased rather substantialIy, while the percentage of support staff continued to decrease by roughly the same proportion. The percentage of management- and senior-level staff increased, while the percentage of employees at the staff level decreased.
Icy Indicator: Total Work Force at Midyear
99 w 90 91 92
Fiscal Yean
u Fiild
m San Off&s
DN!shs
Note: Data for 1988 reflect closing of Washington Regional Office and transfer of staff to divisions.
Professional Work Force by Level/Grade at Midyear
60 P4mm
46
40
36
30
26
24
16
10
6 I
Staff Lowland E ienlcf Level and Mana2emnt SES GS-7 to GS-12 c iSlW4 Level and OS-16
I- - Fiscal Year 1Yea
ITI Piscal Year 1939
m AScal Year 1990
Fiscal Year 1991
fiscal Yea 1932
Page 26 GAO Midyear 1992 Key Indicators
Section III: Profile of GAO’s Human Resources Work Force
Work Force by Job Category at Midyear
70 PIrsmt
55
50
55
50
45
40
35
30
35
30
15 10 6 0
nscalYear1?88
Fiscal Year 1989
Piecal year 1990
FlscaiYear1931
mcJ3l Yeal to!32
Page 27 GAO Midyear 1992 Key Indicators
Section III: Profile of GAO’s Human Resources
EEO Among professional staff, the percentage of women and minorities increased at all levels compared to the midyear point in 1991. Minority representation increased rather significantly at the senior level. At the management and executive levels, representation increased for all groups but most notably for women.
ey Indicator: Women and Minorities in the Professional Staff at Midyear
Women and Minorities at the Staff and GS-7 to GS-12 Levels at Midyear
54 PHcwlt
55
50
45
40
35
30
25
20 ,-------I-------- -0-----. -,---,-
lb
10
6 n v&v Y VW8 n I . L . . .-.l.l,l.ll.l.l.-.l.-. .."......"....................~..............~~.~.~.
0
Page 28 GAO Midyear 1992 Key Indicators
Section III: Profile of GAO’s Human Resources EEO
Women and Minorities at the Senior and GS-13/14 Levels at Midvear 35 PNcmll
Women and Minorities at the Management, GS-15, and SES Levels at Midyear
32 P~cml
20 16
Page 29 GAO Midyear 1992 Key Indicators
Section III: Profile of GAO’s Human Resources
Recruitment/ Compared to prior years, GAO hired about the same number of employees at the 1992 midyear point. As a percent of total hires, evaluator-related
Hiring specialists declined considerably from the unusually high 1991 level. Conversely, evaluators and support staff increased as a percentage of total hires. GAO received 3,141 applications for the 80 entry-level positions filled by the 1992 midyear point. More than 70 percent of the entry-level hires earned graduate or doctorate degrees, and more than 75 percent had GPAs above 3.5.
Key Indicator: Total Hires at Midyear 360
300
260
200
164
100
60
0
66 6s so 91 92
Fi8cal Yean
I support Staff
Professlcml staff
Percent of Hires by Job Category at Midyear
40 Pwant
36
Page 30 GAO Midyear 1992 Key Indicators
Section III: Profile of GAO’s Human Resources Recruitment/ Hiring
Entry Level and Evaluator-Related Hiring Academic Major
106
w
80
70
60
50
40
30
20
10
0
Degree Level GPA
El Below 2.9
0 2.9-325
pJgj 326-3.49
3.54.0
Note: One 1992 hire did not have a GPA.
Numbers of Entry-Level Applications, ____ Certified Candidates, Selections, and Job Offers Accepted at Midyear
:G 5.600 eooo 6600 5ooo 4606 4006 3600 3ooo
2600 3ooo 1606 lW6
SW 0
0 CHbfled CandIdales Eelecbals offers Accepted
I
II. ,.
r, Yur 1901 nual Y-r 1992
Page 31 GAO Midyear 1992 Key Indicators
Section IIE Profile of GAO’s Human Resources
Training As of March 31, 1992, more than 87 percent of a.lI GAO staff had earned 40 or more CPE units required for the Z-year period ending December 31, 1992. More than 41 percent have already met the requirement. Staff-level employees and senior executives made the most progress toward meeting the CPE requirement.
Key Indicator: Progress Toward 1991-92 CPE Requirement by Unit at Midyear 166 ParCenI 01 slnn
90
60
70
60
50
10
Fewer Than 40 CPEa
4e.59 CPEa 60.79 CPU More Than 60 CPES
Note 1: Staff must earn 80 CPEs during the period l/1/91 to 12./31/92 (a grace period extends to 2/28/93).
Note 2: GAO-wide total includes staff office employees who are subject to the CPE requirement.
Progress Toward 1991-92 CPE Requirements by Staff Level at Midyear
55 Psrcent
50
Farver Than 40 CPEs
6079 CPE8
Note Staff must earn 60 CPE unitS during the pemd l/1/91 to 12/31/92 A Z-month grace period. however. extends until Z/2&93.
Page 32 GAO Midyear 1992 Key Indicators
Section III: Profile of GAO’s Human Resources
Attrition During the last &month period, attrition continued at a slow pace, with only 2.48 percent of GAO employees leaving the agency. Turnover continues to be highest among support staff. Compared to the attrition rate experienced during the second half of 1991, attrition increased among specialists but decreased for evaluators and administrative/technical staff.
:ey Indicator: Overall Attrition Rate at Midyear 10 Percell
9
a
7
6
Note: Attrition percentages (rates) are computed on a &month basis (that is, total losses are computed for each period as a percentage of average staff level for each B-month period).
Professional Staff Attrition Rates by Job Categories
10 Perant
9
- Evalualors -- Evalualor-R&led Spewalsts mm-**- AdrmnWaUvellechnlcal - l - supporl SK4
Note: AtWon rates are for the &month pertods shown.
Page 33 GAO Midyear 1992 Key Indicators
Appendix I
GAO-Wide Key Performance Indicators
SECTION I: Results of GAO’s Work MY88 MY89 MY90 MY91 MY92
Product volume
Total products Congressional written reports/testimonies
Chapter and letter reports Chaoter reoorts
539 538 587 538 597 . 434 434 491 435 510 207 306 261 312 334
a a Inn 95 96
Letter reports a a 153 217 238
Testimonies 95 67 141 65 123
Briefing reports Fact sheets
Agency reports Congressional briefings
Testimony
Number of aooearances
88 29 48 33 26 44 32 41 26 27 24 23 23 37 12 81 81 73 66 75
95 67 IA1 65 123 House committees 74 49 100 48 91 Senate committees 21 18 40 16 32
Joint committees/other 0 0 1 1 0
Number of different lead witnesses 43 33 49 32 57 OGC outaut
Total external products 1,850 1,954 1,921 1,966 2,073
Opinions for the Congress 99 119 126 103 117
Bid protest decisions 1,501 1,550 1,511 1,556 1,706
Executive branch decisions 250 285 284 307 250 SECTION II: Managing GAO’s Work Direct assistance to the Congress Percent of GAO’s audit staff-years assisting the Congress 79.8 81.0 80.1 a 78.5
New congressional starts 643 550 748 a 720 Active assignments Total assignments 1,177 1,205 1,293 a 1,347 By age (percent)
Less than 12 months 79.5 76.3 80.5 a 78.8
12 to 18 months a 14.6 12.3 a 14.6 18 to 24 months a 6.8 4.9 a 4.8 Over 24 months 2.3 1.7 1.9 a 1.9
Completed assignments Total assianments 604 582 732 728 686
Headquarters led a a 519 502 457
Region led a a 213 226 229
Duration (months)
Page 34
(continued) GAO Midyear 1992 Key Indicators
Appendix I GAO-Wide Key Performance Indicators
MY88 MY89 MY90 MY91 MY92
Median duration (all) a a 7.5 8.9 8.2
Average duration (all) 9.8 9.7 9.3 9.2 9.4 Chapter and Letter Reports to committees, members, and the
Congress Briefing reports and fact sheets
14.3 13.1 14.2 13.5 13.2 9.6 8.9 8.8 8.4 7.0
Testimonies 3.4 4.2 2.7 2.9 2.8
Agency reports 14.8 15.9 10.4 12.3 11.6 All other products a a a 5.1 5.7
cost Median cost (thousands) Average cost (thousands) Timeliness Blue book reports (percent)
By target date 1 day to 2 months late
a a $105 $94 $88 $214 $194 $219 $193 $179
14.8 14.0 15.7 24.0 22.0 32.1 27.8 26.4 28.0 26.0
2 to 6 months late 28.0 35.0 35.4 32.0 39.0
Over 6 months late 25.0 23.3 22.6 16.0 13.0 All external products by target date (percent) a a a 43.0 41 .o Resource utilization (percent) Administrative suooort time a a a a 77.1
Investment time a a a a 5.9 Direct time SECTION Ill: Profile of GAO’s Human Resources Work force Total work force
Divisions Staff off ices 928 925 960 965 974
Regional offices 2,000 1,813 1,830 1,793 1,812
a a a a 72.0
5,121 5,116 5,133 5,156 5,179 2,193 2,378 2.343 2.398 2.393
Work force by job category Evaluators Evaluator-related specialists Lawyers Administrative/technical Support staff Senior management
Professional work force bv level/arade
3,052 3,031 3,034 3,003 2,997 568 593 579 634 680 137 149 155 151 154 410 411 455 478 486 954 932 771 709 718 130 137 139 140 141
SES 130 137 139 140 141
Management level and GS-15 486 501 532 567 621
Senior level and GS-13/14 1,928 1,943 1,950 1,981 2,042 Staff level and GS-7 to GS-12 1,745 1,734 1,741 1,718 1,654
(continued)
Page 36 GAO Midyear 1992 Key Indicators
Appendix I GAO-Wide Key Performance Indicators
MY90 MY91 EEO Women and minorities in the professional staff
Women Blacks
1,410 1,507 1,580 1,674 1,744 519 548 581 598 622
Hispanics 129 136 150 172 179 Asians 99 118 120 141 147
10 10 7 8 9
927 950 958 962 935
Others Women and minorities at the staff and GS-7 to GS-12 levels
Women Blacks 319 327 336 326 324 Hispanics 89 91 94 104 99 Asians 64 70 65 76 77 Others
Women and minorities at the senior and GS-13/14 levels 6 6 3 3 4
Women 415 467 511 576 649 Blacks 183 197 212 233 250 Hispanics 35 40 51 59 69 Asians 25 36 41 50 52 Others
Women and minorities at the manaaement and GS-15 levels 4 4 4 5 5
Women 55 70 90 114 137 Blacks IO 16 25 31 39 Hispanics 4 2 2 5 7 Asims 9 11 12 12 14 Others 0 0 0 0 0
Women and minorities in the SES Women Blacks Hispanics Asians 1 1 2 3 4
16 20 21 22 23 7 8 8 8 9 1 3 3 4 4
Recruitment/hiring Total hires 163 189 156 155 151
Professional Support staff
Hires bv iob cateaorv
114 130 118 120 103 51 63 38 35 48
Evaluators (headquarters) 18 32 28 23 29 Evaluators (reoions) 34 43 49 31 34 Evaluator-related specialists 30 32 23 50 26 Lawyers 13 11 3 4 3
(continued)
Page 36 GAO Midyear 1992 Key Indicators
Appendix I GAO-Wide Key Performance Indicators
Administrative/technical MY88 MY89 MY90 MY91 MY92
19 12 15 11 11 Support staff 51 63 38 35 48
Training Percent of staff with 80 or more CPE units
GAO-wide a a 29.2 43.8 41.5
Divisions a a 31.2 44.9 38.9
Regions a a 26.5 42.8 46.2 Percent of staff with 40 or more CPE units
a a 79.4 91.6 87.8 GAO-wide Divisions a a 78.3 91.4 85.7
Regions a a 80.7 92.3 92.5
Attrition Total 236 284 229 222 129
Professional 164 219 185 182 99 Support staff 72 65 44 39 30
Attrition by job category
Evaluator-related specialists Evaluators
23
119 32
155 37
128 30
134 18
68
Lawyers 4 5 1 4 3
Administrative/technical 18 27 19 14 10
Support staff 72 65 44 39 30
Professional staff attrition Headquarters 82 141 119 92 69 Regions
Professional staff attrition by level/grade Staff level and GS-7 to GS-12 Senior level and GS-13/14 Management level and GS-15 SES
a Data not available
70 78 66 90 30
80 99 97 78 50
54 94 57 82 40
18 26 26 18 9
4 4 5 4 0
Page 37 GAO Midyear 1992 Key Indicators
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