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11:00-11:30 Driving Intelligent Automation and Digital Transformation with BPM, Nathaniel Palmer
11:30-12:00 Building Business Applications with DMN and BPMN, Matteo Mortari and Denis Gagne
12:00-12:30 Digital Innovation and Disruption, Best-Selling Author Tom Koulopoulos
12:30-1:00 Knowledge Sources: Next Gen Transformation, Gil Ronen, Sapiens
Wrap-up With Nathaniel Palmer and Panelists
Driving Intelligent
Automation and Digital
Transformation with BPM
Nathaniel Palmer,
BPM.com
What Does Process
Automation Look Like
Today?
What Does Intelligent
Automation Look Like?
Three R’s of Automation
Robots and intelligent things
Rules and decision logic
Relationships (not relational
per se but relationship data)
Intelligent Automation Leverages
Process, Rules & Data
Data-Driven = understands the context of work (knows what’s
inside the payload and where it is in the process)
Goal-Oriented = business rules drive optimal outcomes
Adaptive = changes course in response to business events
Intelligent Automation = understanding of the process, goals,
business events and decision rules to expand the envelope
of what can be automated
Amara's Law: Long Run vs Short Run
“We tend to overestimate
the effect of a technology
in the short run and
underestimate the effect
in the long run.”
- Roy Amara
Chief Scientist,
Institute for the Future
Saint Peter's Square 2005
Same Scene, Different Reality
2005 2013Source: Morguefile.com
The App is Not Your
Digital Strategy,
it is About the
Process!
Robots By Any Other Name
See www.MYJIBO.com
Intelligent Intermediaries
Always on, Ready to Sell Help.
Beyond the App: AI as an Interface (to your refrigerator)
See viv.ai
Digital Transformation Means
Delivering an Omniscient User
Experience Across Number of
Interface Types, (not multichannel
but omnichannel) Even When
Not Identified in Advance.
Delivering Digital Transformation and the
promise of Intelligent Automation requires
re-envisioning the structure of user tasks
– to be not a single, discrete unit of work,
and to remove the distinction between
what supports a task and the task itself.
Decoupling the Task and the Interface
4-TIER ARCHITECTURE
Services Tier(pulls data from both
internal and external sources)
Delivery Tier(optimizes delivery for platform)
Client Tier(native to each platform)
Aggregation Tier(integrates services and data)
Client Tier and Delivery Tier
are Separate to Allow Data
and Application Capabilities
to be Delivered Specific the
Client-side Environment
??
The Data Tier and
Aggregation Tier Replace
More Tightly-coupled Data
and Application Containers
With SOA Services
Microservices
Application Architecture is
being transformed into
separate tiers – moving
away from the
Worklist paradigm
and fundamentally rethink
the architecture of
tasks be a collection
methods and capabilities to
perform work
The Interface is “Things” not a “Thing”
Digital Disruption Represents a
Cambrian Explosion of New Interface
Types, Forever Changing Customer
Expectations for Access and Interaction
2.5 Years
You Are Here
115 Years
What is a Digital Cambrian Explosion?
Anticipating the End of the App
and Smart Phone Dominance
Event Cloud of 50 Billion Things
Transactions and Reports APIs & Cloud Services
Event Processing
Things and Sensors Devices and People
Machine Learning
Processing Mining,
Pattern Detection & Correlation
Automation
RPA
Cognitive Agents
Decision Management
Business Rules,
Alerts and Actions
Process Management
Task Management
Service Orchestration
The Digital Transformation Platform (BPM circa 2017-2020)
11:00-11:30 Driving Intelligent Automation and Digital Transformation with BPM, Nathaniel Palmer
11:30-12:00 Building Business Applications with DMN and BPMN, Matteo Mortari and Denis Gagne
12:00-12:30 Digital Innovation and Disruption, Best-Selling Author Tom Koulopoulos
12:30-1:00 Knowledge Sources: Next Gen Transformation, Gil Ronen, Sapiens
Wrap-up With Nathaniel Palmer and Panelists
AI & Machine LearningBlockchain
Digital Communities
Connected DevicesConversational UI
Chatbots
Digital Assistants, AI as an Interface
Smart Clothes & Wearables
Gestures, Voice & Facial Recognition
Digital Personas
Sensors & Machines
AR / VR
Everything as an Interface
Home Automation
Collaborative Agents
Semantic Data
The Consumer-Driven Digital Ecosystem
Natural Language Processing (NLP)
Business
Value
Time
Move to the point of
action to here. . .…from here.
Leverage Smart Automation to shift the point to
which business events become actionable.
The Half-life of a Business Event
Business
Value
Time
ActUnderstand
Business-relevant Event Occurs
Decision Confirmed
Action Taken
Time Required
to Process
Context
Time to Take
Action
Acting Smarter = Sooner, Not Faster
Conquering Decision Latency
Do you remember where you were?
Do you remember where you were?
Rick Rescorla,
Morgan Stanley Security Director
1. Brand Reputation Will Depend More on External Events Than Corporate Marketing
2. Intelligent Agents Will Represent Consumers in Half of Commercial Transactions
3. The Majority of Commercial Transaction Will Involve Cloud-based, Third-Party Systems Outside of Your Direct Control
4. Intelligent Agents Will Act Autonomously Without Human Intervention in Complex Transactions
5. Ambulance Chasing Robots Will Scrutinize Consumers Transactions on an Contingency Basis (or for free)
6. One out of Four (25%) Consumer Brands Will Abandon Mobile Apps in Favor of Intelligent Agent-based Interfaces
7. Your Fastest-Growing Competitors Will Have Fewer Employees than Robots
8. Consumer Digital Assistant Will Recognize Sentiment and Tone of Consumers
9. Intelligent Agents will Facilitate Half of Mobile Interactions (Without an App)
What to Expect in 2020 (and what are you going to do about it?)
Contact Info:
Nathaniel Palmer
nathaniel@bpm.com
+1 (781) 534-3868 mobile
twitter.com/nathanielpalmer
www.linkedin.com/in/bigdatasmartprocess/
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