1 Hosted Voice Product Training Standard CommPortal

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Hosted Voice Product TrainingStandard CommPortal

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Agenda

1. Customer Resource Page

2. How to Log In

3. “Help” Button

4. Dashboard

5. Messages & Calls

6. Contacts

7. Call Manager• Summary• Forwarding• Follow Me• Screening

8. Applications• Call Me

9. Settings• Security – 911• Blocking• Preferences• Messaging• Phones configuration

10.Contacts

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Resource Centerhttp://www.earthlinkbusiness.com/hostedvoice

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Log In

Go to https://voip.elnk.us

Open up a web browser

You will enter the following:

Number – This is your 10 digit telephone number. Please enter numbers only without dashes

Password– This will be the same password that you have for your voicemail

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Powerful “Help” Tool

At anytime the extensive “Help” topics are availablefor the user to assist them with first time issues.

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Call Button

Allows the system to dial to a number but will always display the office number as the caller ID despite the physical phone the call is being placed from.

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CommPortal (User Dashboard)

• Web-based interface to manage system

1. Dashboard : Provides a quick view of the most common functions

2. Messages & Calls : Provides call history

3. Contacts : Provides a method for storing and retrieving contact details

4. Call Manager : Allows customer to manage how incoming calls are handled

5. AppsDownload “Call Me” button

6. Settings : Provides access to call service settings

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Messages & Call

• The Messages & Calls page allows you to manage and listen to your voicemails, view your faxes, and view details of your recent missed, dialed, and received calls.

• The export feature allows you to export lists of your missed, dialed, received, rejected and received calls as a text file in CSV format.

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Messages & Call / Messages

Allows you to see and listen to voice mails messages

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Messages & Call / Missed

View missed calls

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Messages & Call / Dialed

View dialed calls

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View received calls

Messages & Call / Recieved

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View deleted calls

Messages & Call / Deleted

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• This page allows you to manage your Contact List and Speed Dials. • It also shows you your Extensions and Short Codes.

Standard Seat = 250 Contacts

Contacts / Contact List

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Select File > Import and Export from the main menu

Choose "Export to a file" and press the Next button

Choose Comma Separated Values (Windows) and press the Next button

Select your Contacts folder and press the Next button

Choose a location to save the CSV file to and press the Next button.

Remember where you have saved the file as you will need this again shortly.

Press the Finish button.

• To Import Contacts from Outlook:

• Then click on the Import button

Contacts / Contact List

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Speed Dial - This is the short number you will use when dialing from your phone.

Number - This is the full number that you wish to call when using this speed dial entry.

Contacts / Speed DIals

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This is a listing of all the parties within your Business Group

Contacts / Extensions

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Short codes allow you to quickly dial common numbers that are set up by the Business Group Administrator.

Contacts / Short Codes

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Call Manager

Call Manager allows you to define how

your incoming calls are handled.

1. Ring your Phone.2. Send to Voicemail.3. Forward to another number.4. Find Me / Follow Me.

Incoming Calls

The summary tab provides a description of how calls you receive will be handled, taking into account the settings for all of your incoming call services and any interactions between them.

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Call Manager Immediately

When enabled, this service immediately forwards all calls you receive to an alternate destination.

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Call Manager Busy / No Answer

• In addition to the configuration for busy call forwarding and no answer call forwarding, there is also an option to use same call forwarding configuration for both services.

• When enabled, this service forwards calls to an alternate destination any time your line is busy.

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Call Manager Selected Callers

When enabled, this service immediately forwards calls from specific callers to an alternate destination.

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Call Manager Forwarding Destinations

If you frequently forward your calls to certain numbers (for example your own home, work, or mobile number), configuring them as forwarding destinations makes your others services easier to use.

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Call Manager / Follow Me

When enabled, this service redirects calls that you receive to one or more alternate destinations. You may configure multiple destinations to ring in turn, simultaneously, or a combination of the two.

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Find Me / Follow Me

Ensure that you do not miss important callsYour

Mobile

Your Desk Phone Home Phone

Route calls from your number to multiple

numbers

- One time- Sequential- Time of Day

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Call Manager “Follow Me”

To configure this service, you must define a number of rules. Each rule defines a destination you want to ring when you receive a call, and how long you wish that destination to ring for. Each rule is assigned to a numbered step. As soon as you

receive a call, all destinations referred to by rules in step 1 begin to ring simultaneously. As soon as the last of these destinations has completed ringing, all destinations referred to by rules in step 2 begin to ring simultaneously and so on. This continues until the call is answered or all configured destinations have been

rung. You can have up to a maximum of 6 steps, and multiple rules may be assigned to each step.

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Call Manager / “Follow Me”

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Call Manager / “Follow Me”

1. Rings “Desk Phone” for 15 seconds

2. Then rings “Cell Phone” for 15 seconds AND

3. Rings “Lisa Cell” for 15 seconds simultaneously

4. Finally, rings “Desk Phone” again for 15 seconds

5. If no phone is answered, call will left in the “Desk Phones” voice mail box

Each ring is approximately 5 seconds longEach ring is approximately 5 seconds long

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Call Manager Selective Rejection

When enabled, this service rejects calls from specific callers. Rejected callers hear an announcement telling them that you do not wish to take their call. You can enable or disable this service.

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Call ManagerAnonymous Rejection

When enabled, this service rejects calls from callers who withhold their caller ID. Rejected callers hear an announcement telling them that you do not wish to take their call. You can enable or disable this service.

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Call Manager Priority Call

When this service is enabled, calls from specific callers ring your phone with a distinctive ringing signal. You can enable or disable this service.

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Applications (Apps)

“Call Me” allows you to add a button to a website or email signature , allowing people to phone you by simply clicking on the button. Your account will be charged for the cost of the calls made using Call Me buttons.

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Settings / Account

Allows you to change you login password for the CommPortal and Voice Mail.

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Settings / Account – Change Password

• Enter current password

• Enter new password

• Confirm new password

Note: New password must be between 6 & 20 digits

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Settings / Sub Menu – Emergency (911)

Allows the user to set the location for emergency 911 phone calls

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Settings / Sub Menu – Emergency (911)

Fill out all fields and click “Update Address”

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Settings / Calls / General

• Ability to withhold caller ID when dialing out.

When receiving an inbound call:

• Display caller name• Display caller number

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Settings / Calls / Call Blocking

• Allows you to restrict which types of calls can be made from your telephone.

• Default is to block International Calls

x

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Settings / Calls / Call Me Button

Ability to enable the “Call Me” button for use with email.

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Settings / Messages

Allows you to configure various aspects of your messaging service.

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Settings / Messages

• Allows the system to forward an attachment of a voice mail left by customer to an e-mail address.

• Enter e-mail address and click “Apply”.

• One message is approximately 250 – 500 kb of space

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Settings / Messages

• Skip Pin – No password required when accessing voice mail from desk phone.

• Fast Login – when accessing voice mail from a phone other then desk phone you only need to enter password not mail box number.

• Auto-Play – Messages automatically play when voice mail is accessed.

• Voice Mail Playback – Allows user to configure if they want to hear envelope information and message or message only.

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Settings / Messaging / Voicemail Greetings

• Allows user to record a message using a microphone attached to PC.

• Record multiple greetings for: personal greeting , extended absence or spoken name

• Configure which greeting to play when a caller gets voice mail

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Settings / Notififcations / MWI

Specify if you want your “Message Waiting Indicator” light to flash when you receive a voicemail message.

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Settings / Notifications / Email

Allows the system to notify multiple email addresses when a voice mail message is left

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Settings / Notifications / Outdial

• This feature enables you to configure the voicemail system to call you whenever you receive a new message. You can choose whether you want to be called every time you receive a message, or only when you receive a certain type of message.

• User can specify the number of attempts the system tries to reach you

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Settings / Notifications / Override

This feature allows you to override the Outdial notification for a day or multiple days.

An example might be while on vacation

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The Reminders service allows you to configure your phone to ring at a specified time and date (for example as a wake-up call).

Settings / Messaging / Reminders

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Settings / Account / Devices

• This tab provides a link to the interface that you use to configure your desk

phone.

• Clicking the link opens

the interface in its own

window.

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Customize IP Phone Buttons

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With the cursor positioned over a button, If red halo, button cannot be changed

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Customize IP Phone Buttons

With the cursor positioned over a button, If blue halo, button can be changed

Drop Down Menu Selections

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For any questions or additional help, visit

http://www.earthlinkbusiness.com/hostedvoice

- or - Contact our Customer Care Specialists @

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