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Blackboard ASP Services: Focus on Your Priorities
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Agenda
Requirements of the Networked Learning Environment
Five Reasons to Choose Blackboard ASP Services– Reliability– Security– Scalability– Fully Managed Service– Cost Control
Summary
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The Networked Learning Environment
A true networked learning environment exists when any student or teacher can:
– view instructional content
– collaborate with educators
– evaluate academic performance
– access any learning resources at any time
to achieve their educational objectives.
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MISSION CRITICAL
EXPLORATORY
TIME
SUPPORTED STRATEGIC TRANSFORMATIVE:THE NETWORKED
LEARNING ENVIRONMENT
Phase I Phase 2 Phase 3 Phase 4 Phase 5
INS
TIT
UT
ION
AL
GR
OW
TH
The Blackboard Applications for aNetworked Learning Environment
Bb Learning System Bb Learning Sys
Bb Community Sys
Bb Learning Sys
Bb Community Sys
Bb Content Sys
Bb Learning Sys
Bb Community Sys
Bb Content Sys
BlackboardAcademic Suite
Bb Learning Sys – Basic Edition
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The Architecture of the Blackboard Academic Suite
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MISSION CRITICAL
EXPLORATORY
TIME
SUPPORTED STRATEGIC TRANSFORMATIVE:THE NETWORKED
LEARNING ENVIRONMENT
Phase I Phase 2 Phase 3 Phase 4 Phase 5
INS
TIT
UT
ION
AL
GR
OW
TH
Production Environment
Evaluation Environment
Production Environment
(Load Balanced)
Development Environment
Production Environment
Staging Environment
Advanced Backup/Restore
Production Environment
Development Environment
Staging Environment
High Performance /
High Availability
Complex Hosting Manager
Business Continuity
Development Environment
The Challenge: Managing Blackboard Infrastructure with Limited Resources
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Why Consider ASP Services?
MISSION CRITICAL
EXPLORATORY
TIME
SUPPORTED STRATEGIC TRANSFORMATIVE:THE NETWORKED
LEARNING ENVIRONMENT
Phase I Phase 2 Phase 3 Phase 4 Phase 5
INS
TIT
UT
ION
AL
GR
OW
TH • Blackboard Applications are no longer “optional”
• 24/7/365 Availability & Support is Mandatory
• Allows Institutions to Focus on Teaching and Learning
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5 Key Reasons to Choose Blackboard ASP Services
CostControl
SecurityReliability
ScalabilityFully
ManagedService
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Reliability: Build Redundancy & Stability
ASP Infrastructure located in Tier-1 Datacenters at the heart of the Internet (MAEast in Virginia)
Multiple ISP connections to three Tier-1 ISPs for redundant access to Internet & aggregate 2.4 Gbps capacity
Multiple, Redundant Routers, Firewalls, Load Balancers, Switches & Servers
4 levels of power backups for 100% power availability
Climate control for optimal network environment
CostControl
SecurityReliability
ScalabilityFully
ManagedService
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Reliability - Network Design
Private Zone Public Zone
Blackboard ASP VA1 Facility
Private Zone Public Zone
Blackboard ASP VA2 Facility
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Security: Protect Network and Backup Data
Physical Security: Tier-1 datacenter security including:– limited access to authorized personnel– identification badges– security cameras– 24x7 on-site security
Network Security: Including – Firewall & Intrusion Detection System – Full-time Security Engineer – Third Party Audit
Data Security: Multiple levels of database and file backup
CostControl
SecurityReliability
ScalabilityFully
ManagedService
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Security: Data Backups
1st level backup:using snapshot technology, file systems & database backed up nightly
2nd level backup:using NetApp filers, 1st level backups are stored online 30 days
3rd level backup:weekly backups are stored in tape, off-site for 30 days
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Scalability: Build an Environment to Support Growth
Bandwidth and Storage is Never Capped Additional Bandwidth on Demand
– Available in 1 Mbps increments Additional Storage on Demand
– 10 GB unit increments for Learning System– 1 TB unit increments for Content System
Additional Servers Added as Needs Grow Additional Active Users Support
– Includes incremental bandwidth, storage and hardware Software Updates/Upgrades Made Easy
CostControl
SecurityReliability
ScalabilityFully
ManagedService
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Scalability: Supporting Growth
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Scalability: Add Additional Services as Needed
Staging Environment– Designed for new release/updates simulation in
production environment before migration to production– Production Environment with full SLA guarantee & backup– 20 GB Storage space– 24 x 7 monitoring & management– No root access allowed
Test & Development Environment– Designed for “test & development”– Full root access given to clients– Not in production environment– 9 GB storage space– No backup guarantee
SSL & VPN Services Also Available
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Scalability: Complex Hosting Service for High Availability Environments
Developed for clients requiring high availability and performance oriented solutions: Oracle RAC & Mirrored Dedicated Arrays
Three Components:– High Availability Infrastructure Design and Deployment– Dedicated Complex Hosting Engineer/Manager– Business Continuity Service
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Scalability: Business Continuity Service Levels
Recovery Time Objective (RTO)
Recovery Point Objective (RPO)
Customization & Configuration
Locally hosted client:
Weekly backup service 24 hours Last backup less than 8 days
Fully backed up(if possible)
Monthly backup service 72 hours Last backup less than 32 days
Rebuild
Incident-based service 120 hours Latest backup received
N/A
Blackboard ASP hosted client:
Level 3 Service 6 hours Last backup less than 3 hours
Fully backed up
Level 2 Service 24 hours Last backup less than 12 hours
Fully backed up
Level 1 Service 72 hours Last backup less than 24 hours
Rebuild
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Fully Managed Service: 24x7 Operations and Support
One Stop Client Support from experts who design and host the software
Services backed up by 99.7% Availability Guarantee – credit issued for violations
24 x 7 ASP Support– Dedicated Application Support Manager– Single Point of Contact for Blackboard Software and
Hosting – Two Designated Client System Administrators– Phone, Web and Email based Ticketing System– Escalation and Response Time based on Severity– All Upgrade and Patch Applications Provisioned by
Experienced ProfessionalsCost
Control
SecurityReliability
ScalabilityFully
ManagedService
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Fully Managed Service: Backed by Team of Experts
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Fully Managed Service: Infrastructure Monitoring and Management
Key Performance Metrics polled every 5 minutes
– cpu = 5-minute load average– disk = % free on local mount
points– nfs = % free on NFS mount
points– msgs = scanning syslog for key
words– memory = real, virtual and
swap– procs = scanning ‘ps’ output– Obak = Oracle backup status– ofiles = Oracle data/index file
sizes– files = other file/directory sizes– svcs = Windows Services
checking– Application Check for
Response Time
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Fully Managed Service: Bandwidth Utilization Report
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Fully Managed Service: Performance Management
Disguised group of ASP Clients from each market segment
Benchmarking allows BB ASP to proactively determine hardware configurations and application tuning parameters
# Servers vs. Total Users
y = 1E-05x + 1.9716
R2 = 0.5176
0
1
2
3
4
5
6
7
8
0 100,000 200,000 300,000 400,000 500,000
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Cost Control: Lower Costs than Self-Hosted
By hosting their Blackboard systems through Blackboard ASP Services, institutions gain realize significant savings when compare to hosting the systems on campus.
Baseline 3 year savings depend on the type of implementation:– Blackboard Learning System – Basic Edition: $132,600– Blackboard Learning System: $390,600– Blackboard Academic Suite: $439,200
CostControl
SecurityReliability
ScalabilityFully
ManagedService
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Cost Control: Lower Costs than Self-Hosted
One-Time Implementation Costs 48,600$ Service Setup Fee 0$ Server hardware 6,000$ Network hardware 12,000$ Backup hardware 6,000$ Database software license 6,000$ Monitoring system software 5,000$ Backup system software 5,000$ Implementation personnel $ Staff training 1,000$
Annual Management Costs* 58,000$ Annual Subscription Fee 30,000$ IT Management 30,000$ Application Administration -$ System Administration -$ Database Administration 25,000$ Hardware Administration -$ Bandwidth & Network 3,000$
TOTAL COST OF OWNERSHIP (3 YEAR PLAN)$158,600 + (3 x $126,000) = 215,000$ $20,000 + (3 x $42,000) = 90,000$
TOTAL SAVINGS BY CHOOSING BLACKBOARD ASP SOLUTION: 132,600$
Self-Hosted Blackboard ASP
Includes dedicated application & database servers, network infrastructure, backup infrastructure, monitoring software and systems, Tier-1 data center and professional implementation
Includes 24 x 7 customer support and management, dedicated Application Support Manager, team of database administrators & network engineers
3 Year Total Cost of Ownership Analysis: Blackboard Learning System – Basic Edition
*Assumes a Red Hat Linux/Oracle implementation on Dell Hardware*Assumes 25% of time of personnel is used for ongoing management
1,600
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Cost Control: Lower Costs than Self-Hosted
One-Time Implementation Costs 160,200$ Service Setup Fee 0$ 20,000 Server hardware 12,000$ Network hardware 47,000$ Backup hardware 12,000$ Database software license 12,000$ Monitoring system software 20,000$ Backup system software 50,000$ Implementation personnel 3,200$ Staff training 4,000$
Annual Management Costs* 126,000$ Annual Subscription Fee 42,000$ IT Management 30,000$ Application Administration 25,000$ System Administration $ 20,000 Database Administration 25,000$ Hardware Administration $ 20,000 Bandwidth & Network 6,000$
TOTAL COST OF OWNERSHIP (3 YEAR PLAN)$160,200 + (3 x $126,000) = 538,200$ $20,000 + (3 x $42,000) = 146,000$
TOTAL SAVINGS BY CHOOSING BLACKBOARD ASP SOLUTION: 390,600$
Self-Hosted Blackboard ASP
Includes dedicated application & database servers, network infrastructure, backup infrastructure, monitoring software and systems, Tier-1 data center and professional implementation
Includes 24 x 7 customer support and management, dedicated Application Support Manager, team of databse administrators & network engineers
3 Year Total Cost of Ownership Analysis: Blackboard Learning System
*Assumes a Red Hat Linux/Oracle implementation on Dell Hardware*Assumes 25% of time of personnel is used for ongoing management
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Cost Control: Lower Costs than Self-Hosted
One-Time Implementation Costs 180,200$ Service Setup Fee 0$ 35,000 Server hardware 18,000$ Network hardware 47,000$ Backup hardware 24,000$ Database software license 12,000$ Monitoring system software 20,000$ Backup system software 50,000$ Implementation personnel 3,200$ Staff training 6,000$
Annual Management Costs* 158,000$ Annual Subscription Fee 60,000$ IT Management 37,500$ Application Administration 31,250$ System Administration $ 25,000 Database Administration 31,250$ Hardware Administration $ 25,000 Bandwidth & Network 6,000$
TOTAL COST OF OWNERSHIP (3 YEAR PLAN)$180,200 + (3 x $158,000) = 654,200$ $35,000 + (3 x $60,000) = 215,000$
TOTAL SAVINGS BY CHOOSING BLACKBOARD ASP SOLUTION: 439,200$
*Assumes a Red Hat Linux/Oracle implementation on Dell Hardware*Assumes 25% of time of personnel is used for ongoing management
Self-Hosted Blackboard ASP
Includes dedicated application & database servers, network infrastructure, backup infrastructure, monitoring software and systems, Tier-1 data center and professional implementation
Includes 24 x 7 customer support and management, dedicated Application Support Manager, team of databse administrators & network engineers
3 Year Total Cost of Ownership Analysis: Blackboard Academic Suite
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Summary: Blackboard ASP Services Fast Facts
Over 300 Customers from All Market Sectors
Over 3 Million Users in our Systems – Over 2 Million Enrolled Users
500,000+ Courses
1000+ Servers
11 Terabytes of Storage Capacity & Growing
7 Terabytes of Data Transferred Daily
72,000,000 + HTTP Requests Served Per Day
99.7% or Better Uptime Guarantee
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Summary: Blackboard ASP Core Offerings
Blackboard Learning System - Basic Edition
Description
• Intel Xeon 3.1 GHz
Multiprocessor Application
Server
• 10 GB of Storage
• 256 Kbps of Bandwidth
• Up to 3,000 Users
• 99.7% Availability SLA
Blackboard Academic Suite
Description
• Intel Xeon 3.1 GHz Multiprocessor
Application Server
• Intel Xeon 3.1 GHz Multiprocessor
Database Server
• Oracle Standard Edition
• Advanced Reporting System
• 20 GB of Storage
• 512 Kbps of Bandwidth
• Up to 8,000 Users
• 99.7% Availability SLA
Blackboard Learning System
Description
• Intel Xeon 3.1 GHz Multiprocessor
Application Server
• Intel Xeon 3.1 GHz Multiprocessor
Database Server
• Oracle Standard Edition
• Advanced Reporting System
• 20 GB of Storage
• 512 Kbps of Bandwidth
• Up to 8,000 Users
• 99.7% Availability SLA
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Summary: Blackboard ASP Value Added Services
Staging Environment Hosting System hosted in production datacenter 99.7% Availability Daily Backups
Test and Development Hosting System hosted in non-production datacenter Client has root access to system No SLA
Virtual Private Network VPN configured and managed by Blackboard 128 Bit Encrypted communication between
Institution and the ASP hosted site
SSL SSL key provided Encrypted access to web pages
High Availability Hosting Oracle 9i RAC based Hosting Redundant Database Servers
Business Continuity Service Host locally or ASP but use Blackboard
ASP services for peace of mind Guaranteed Mean Time to Recover
Bb Commerce Suite Hosting (in Beta)
Hosting of Blackboard Commerce Suite
Complex Hosting Technical Management
Dedicated technical management and support for complex clients
ASP Insight (in Beta)
System and Application Reporting Providing clients full insight into
operations of their environment
On-Demand Storage/BW Additional Storage and BW service
units
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Summary: Blackboard ASP Services Supporting Key Global Blackboard Clients since 1999
•Pearson plc•Houghton Mifflin•Reed Elsevier•LexisNexis•Thomson Learning
•Mitsubishi Corporation•Marsh Inc•Manulife Financial•American Bankers Association•Mortgage Bankers Association
•National Defense University•Naval Postgraduate School•USDA Graduate School•Naval War College•FAO Chile
•Kaplan•Sylvan Learning •Voyager Expanded Learning•Trajal Hospitality •Education Testing Service
•Embry Riddle Aeronautical University•University of Miami•San Francisco State University•University de Neuva Leone•Pole Universitaire Leonard de Vinci
•Fairfax County Public School•Columbus Public Schools•Idaho Digital Learning Net•Second Baptist School•Escualas Daskalas
Publishers Higher Education Government
Corporate Commercial K-12
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