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The 7 Habits of The 7 Habits of the Highly the Highly Effective Effective
Capacity PlannerCapacity Planner
Denise P. Kalm Denise P. Kalm CA, Inc. CA, Inc.
Session 352
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Why this subject?
What are habits?
The 7
Questions
Conclusion
2 December 8, 2009 The 7 Habits Copyright © 2009 CA
®5 December 8, 2009 The 7 Habits Copyright © 2009 CA
“The way we see the problem is the problem.”
Stephen Covey
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RealityReality
7 December 8, 2009 The 7 Habits Copyright © 2009 CA
Our PerceptionOur Perception
ExperiencesExperiencesExpectationsExpectationsAssumptionsAssumptions
®8 December 8, 2009 The 7 Habits Copyright © 2009 CA
“We are what we repeatedly do.
Excellence, then, is not an act, but a
habit.”
Aristotle
®11 December 8, 2009 The 7 Habits Copyright © 2009 CA
“Good habits, which bring our lower passions and appetites under automatic control, leave our natures
free to explore the larger experiences of life.”
Ralph Sockman
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Life Values
Experiential
Creative
Attitudinal
13 December 8, 2009 The 7 Habits Copyright © 2009 CA
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The Rules of Habit 1
Learn the business
Expand your circle of influence
Understand how IT serves the business
Plan for the worst
15 December 8, 2009 The 7 Habits Copyright © 2009 CA
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The 7 Habits
Habit 2 – Begin with the End in Mind
16 December 8, 2009 The 7 Habits Copyright © 2009 CA
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Do You Have the Right Goal?
Know when to buy more CPU
Get a bonus for generating a fancy capacity plan
The modeling tool is fun
Because your boss told you to do this
18 December 8, 2009 The 7 Habits Copyright © 2009 CA
Price Performance
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The 7 Habits
Habit 3 – Put First Things First
19 December 8, 2009 The 7 Habits Copyright © 2009 CA
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“If you were to do one thing regularly that would have an enormous business or
personal impact, what would that be?”
Stephen Covey
20 December 8, 2009 The 7 Habits Copyright © 2009 CA
Why aren’t you doing it?
Why aren’t you doing it?
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Categorize
21 December 8, 2009 The 7 Habits Copyright © 2009 CA
URGENT NOT URGENT
IMPORTANT 1 2
NOT IMPORTANT 3 4
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1 & 2 Only
22 December 8, 2009 The 7 Habits Copyright © 2009 CA
Monday Tuesday
8 Task 1 8
9 Task 2 9
10 … 10
11 11
1 1
2 2
3 3
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Lessons from Habit 3
Define urgency/importance
Prioritize
Schedule
Commit
24 December 8, 2009 The 7 Habits Copyright © 2009 CA
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Other Options
WIN/LOSE
LOSE/WIN
LOSE/LOSE
WIN/DON’T CARE
26 December 8, 2009 The 7 Habits Copyright © 2009 CA
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What Does it Take?
27 December 8, 2009 The 7 Habits Copyright © 2009 CA
NEEDSOPINIONSVALUESCONCERNS
NEEDSOPINIONSVALUESCONCERNS
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The Real World
Vendor contracts
SLA negotiations
Team work
Your PR
29 December 8, 2009 The 7 Habits Copyright © 2009 CA
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Getting to Win/Win
What you both want (not how)
Rules
Resources
Consequences
30 December 8, 2009 The 7 Habits Copyright © 2009 CA
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The 7 Habits
Habit 5 – Seek First to Understand, Then To Be
Understood
31 December 8, 2009 The 7 Habits Copyright © 2009 CA
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How Do You Explain What You Are Doing?
32 December 8, 2009 The 7 Habits Copyright © 2009 CA
FEARS CONCERNS ASSUMPTIONS BELIEFS
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Characteristics
Openness
All diversity appreciated
Safety
Appreciation
Curiosity
1 + 1 = 4
37 December 8, 2009 The 7 Habits Copyright © 2009 CA
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The 7 Habits
Habit 7 – Sharpen the Saw – The Principle of Balanced
Self-Renewal
39 December 8, 2009 The 7 Habits Copyright © 2009 CA
®42 December 8, 2009 The 7 Habits Copyright © 2009 CA
“Sometimes I’ve believed as many as six impossible things before
breakfast.”
Lewis Carroll
Mental
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Other Options
Crosswords
Follow a net trail
Memory games
Visualize
Extend
43 December 8, 2009 The 7 Habits Copyright © 2009 CA
®51 December 8, 2009 The 7 Habits Copyright © 2009 CA
“If one advances confidently in the direction of his dreams, and
endeavors to live the life which he has imagined, he will meet with a
success unexpected in the common hours.”
Henry David Thoreau
®52 December 8, 2009 The 7 Habits Copyright © 2009 CA
“The victory of success is half won when one gains the habit of setting goals and achieving
them. Even the most tedious chore will become endurable as you parade through
each day convinced that every task, no matter how menial or boring, brings you
closer to fulfilling your dreams.”
Og Mandino
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