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Sarah Brooks | Veterans Affairs | @sarahbbrooksJulia Kim | Veterans Affairs |
Busting StereotypesVeterans, VA and CX
October 3rd, New York City
Credit: Metropolitan Transit Authority
Veterans Experience
Veterans Experience
Predictable Be transparent, set expectations
Consistent Have systems in place to achieve minimum standards
Easy Make it easy to be a customer
Credit: Metropolitan Transit Authority
Veterans Experience
9
Sarah Brooks | Veterans Affairs | @sarahbbrooksJulia Kim | Veterans Affairs |
Thank You
October 3rd, New York City
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