UX in the Stacks: A wayfinding and usability study at the UM Library

UX in the StacksA wayfinding and usability study at the UM Library

Michelle Jackson, MA, MSI Candidate

Christina Czuhajewsi, MSI Candidate @christinacz

University of Michigan School of Information

Michelle Christina

Who we are

Information Policy

Technology Innovation

IP Law

UX Design

Library systems, services, and assessment

AlexaArchives and digital preservation

NatalieContent Strategy

Digital Marketing

CharlieInformation Architecture

Creative Strategy

Our Team

Our Design Challenge

Our Approach & Tools

Contextual Inquiry Design thinking (for libraries)

■ Background research■ Expert interviews■ User walkthroughs■ Work models■ Affinity wall/diagram

User Walkthroughs

Find a...

BookNewspaper

Office

Think aloud

Reflect

Analysis: The Affinity Wall

Findings

Library jargon = Lost users

Does B stand for basement? Wait, B is the call number?

The maps also didn’t help when I did not know that ‘Periodicals’ was in ‘Serials.’

Librarians were the last resort. They helped users interpret system-centric tools and cues.

Catalog & Web Floor Plans

Roaming Signs and maps

Librarians

Static System, Dynamic Needs

Recommendations

UX at MLibrary

Sign Audit

EFFORT ($, time)

IMPA

CT

A/B Testing

Cognitive Mapping

User Diaries/

Photo Essays

User CenteredDesign as a core

value

Updated map Remodeling/Rebranding

Single point of service/cross

trainingConsistent

Iconography

floormaps.lib.byu.edu

Implications

Experience Solutions

Thanks!Any questions?

Connect with us:

■ Michelle @ jacksom@umich.edu■ Christina @ cczu@umich.edu | @christinacz■ Slides at: bit.ly/pqisslides

Image Credits

■ https://www.flickr.com/photos/mollyemo/1009078618■ Affinity wall gif adapted from Liz Chua’s video “UMSI Contextual Inquiry - Affinity

Wall”■ Hatcher Library photo from University of Michigan Library■ “Created by Atelier Iceberg from the Noun Project■ Speech Bubble by Rabee Balakrishnan from the Noun Project■ Design collection by DANT from the Noun Project■ Outlet by Ryan Oksenhorn from the Noun Project■ Tweet by @jessica_wins: https://twitter.

com/jessica_wins/status/661714985953939456■ https://upload.wikimedia.org/wikipedia/commons/3/37/Wong_Baker_Scale.sr.

JPG■ Design Thinking for Libraries cover: http://designthinkingforlibraries.com/■