Service Design Thinks London

@LouiseDowne

INSERT HARD THING HERE

@LouiseDowne

POST-DISCIPLINE DESIGN.

OR SOMETHING

LIKE THAT

@LouiseDowne

MONSIEUR TELCO:

“WE AREN’T MAKING ANY MONEY FROM DATA ANYMORE. WHAT’S UP WITH THAT?”

@LouiseDowne

MONSIEUR TELCO:

“WE NEED SOMETHING THAT WILL STOP DATA FROM BECOMING A UTILITY & TURN IT BACK INTO A COMMODITY...

@LouiseDowne

MONSIEUR TELCO:

“... A NICE APP WHERE YOU CAN PAY LESS FOR FACEBOOK PERHAPS?”

@LouiseDowne

ME:

“BE HONEST ABOUT HOW MUCH DATA COSTS. PEOPLE DON’T VALUE STUFF WHEN THEY DON’T KNOW ITS COST”

@LouiseDowne

ME:

“ALSO, NO-ONE LIKES A NET-NEUTRALITY PARTY-POOPER”

@LouiseDowne

INSERT HARD THING HERE

@LouiseDowne

I DON’TDESIGN

CUSTOMER EXPERIENCES

@LouiseDowne

MISCONCEPTION:

“MAKING AN EXPERIENCE SEAMLESS MAKES IT BETTER”

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@LouiseDowne

INTIMACY WITH MACHINES REQUIRES TRUST – TRUST THAT THEY THINK IN THE SAME WAY THAT WE DO

@LouiseDowne

SHOPPER:

“I DON’T THROW MY RECIEPTS OUT STRAIGHT AWAY! THEY CAN STEAL MONEY FROM YOUR ACCOUNT IF THEY GET THE RECEIPT WITHIN 24 HOURS”

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@LouiseDowne

INSERT HARD THING HERE

@LouiseDowne

WHEN WE DON’T KNOW HOW A THING WORKS

WE MAKE IT UP

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@LouiseDowne

POOR PEOPLECANT AFFORD CHEAP

THINGS

@LouiseDowne

SOMETIMES WE ASPIRE TO FOLLOW

RULES BECAUSE THEY’RE HARD

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@LouiseDowne

INSERT HARD THING HERE

@LouiseDowne

WE CAN ONLY TRUST SOMETHING

IF WE THINK WE KNOW HOW IT WORKS

@LouiseDowne

ART HANDLER:

“WE STARTED PAINTING THEM THIS COLOUR SO WE COULD SEE THEM IN THE CARGO DEPOT”

@LouiseDowne

TATE CONSERVATOR:

“THEN THE WAREHOUSE STAFF STARTED NOTICING THE BOXES, & WOULD TAKE SPECIAL CARE OF THEM BECAUSE THEY LOOKED SO NICE”

@LouiseDowne

INSERT HARD THING HERE

@LouiseDowne