View
1.521
Download
2
Category
Preview:
DESCRIPTION
It sounds elementary, but even us grown-ups need an occasional refresher course on how to listen, how to REALLY listen. Listening is an essential part of being a good friend, colleague, lover, designer, manager, and PERSON. It’s a prerequisite for empathy, creativity, and collaboration.
Citation preview
Learning to Listen A Quick Guide to Empathetic Understanding
By Chloe Tseung, David Colby Reed, and Lee-Sean Huang
It sounds elementary, but even us grown-ups need an occasional refresher course on how to listen, how to REALLY listen. !
Listening is an essential part of being a good friend, colleague, lover, designer, manager, and PERSON. !
It’s a prerequisite for empathy, creativity, and collaboration.
“The most basic of all human needs is
the need to understand and be understood.
The best way to understand people is to
listen to them.” !!!
Dr. Ralph Nichols, Co-Author of Are you listening?
“Most people do not listen with
the intent to understand;
they listen with the intent to reply.”
!
!!
Stephen R. Covey, Author of The 7 Habits of Highly Effective People
The Spirit Animals of Listening
Silent Sponge
Paraphrasing Parrot
Probing Puppy
Silent Sponge
Silent Sponge
Shhhhhh! !
Don’t Speak. !
Just listen. !
Observe. !
Take it all in.
Paraphrasing Parrot
Paraphrasing Parrot
So what I think you’re saying is… !If I heard you correctly, your concern is… !To paraphrase… !
Probing Puppy
Probing Puppy
What do you mean by….? !!
Please tell me more about…. !!
Could you give me an example? !!
What was the context of…? !!
We would love to hear from you!
Chloe Tseung
!David Colby Reed
!Lee-Sean Huang
!
Contact us to schedule a free 30
minute coaching consultation.
hello@foossa.com
Recommended