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Diane Loviglio@dianeloviglio
General Assembly April 1, 2013
User Research & Usability Testing
Architecture & AnthropologyStartup FounderUX Researcher
Startup Founder
Gaining empathy for ...
What is UR?Why do UR?
User Research MethodsObservationIn Depth InterviewsContextual InquiresDiary StudiesUsability Testing
Live Usability Testing
What We’ll Be Learning Today
Understanding past and current behaviors in order to use them as a proxy for future behaviors.
What is User Research?
Understanding the why.
gain empathy
their motivationstheir values their needs
their behaviors
Why do User Research?
User Research Methods
observationin-depth interviewscontextual inquiries
diary studiesPre-Prototype
usability testingPost-Prototype
ObservationPre-Prototype User Research
In Depth InterviewsPre-Prototype User Research
Contextual InquiresPre-Prototype User Research
Diary StudiesPre-Prototype User Research
Post-Prototype User ResearchUsability Testing
3 Steps of Usability Testing
Step 1Get to know themfor a little bit.
Step 2Give them one task.
Step 3Then shut up!
Live Remote Usability Test
Usability Tools
Google Hangout - Desktop Screen Sharing
google hangout - take screenshot of me doing it with and sss homepage up.
Hug Your Laptop - Mobile Screen Sharing
Tools - PC Screen SharingJoin.Me
Silverback - Mac Screen Sharing & Video Recording
ScreenFlow - Mac Screen Sharing & Video Recording
Tools - Live Onsite Recruiting
Further Reading
Diane Loviglio@dianeloviglio
General Assembly April 1, 2013
User Research & Usability Testing
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