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InteractionResearch in Practice.16Studies UX Pros should know
Kath StraubUsability.org
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Enterprise UX patterns:Good, bad and ugly
Kath Straub, PhD
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AbstractDocumented, enterprise design standards supporting homogenous customer experiences across different systems and touch points are often considered a holy grail of UX design. In many ways they are. But they can also lead to unintended consequences for both the design team and subsequent designs. We draw on experiences from a large federal agency to describe the impact, some positive and some less so, that mature but evolving design standards can have on designers, design and the development processes.
Attendees will be exposed–for the first time–to the agency’s extensive and extensively tested design patterns, and will benefit from a frank discussion of the new challenges that evolving enterprise standards introduce.
If you could change 1 thing about the way you’ve developed or managed your web standards, what would you change?
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kath@usability.orghttps://www.linkedin.com/in/kathstraub/@kathstraub
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About the speaker
Kath Straub, PhDPrincipal
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Usability.org helpsorganizationsaroundtheworldimprovecustomerengagementandevolvetheircustomerresearch/designcapabilities.Weprovide
• Customerresearch• Interactionandcommunicationdesign• Evaluation• Training/mentoring• Organizationalchangestrategy• Staffaugmentation
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