Developing icts for healthcare

DEVELOPING ICTS FOR HEALTHCARE:HUMAN FACTORS AND ADDED VALUE

CristinaMatteotti - DarioBettiHeal2016– Cernobbio – June3rd,2016

Why are you here?

PhotobyRiccardoCuppiniviaFlickr

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Assistive technology

Photo by mike krzeszak via Flickr

The functionalist way

The Usability engineering wayUsability engineering

Photo by Social Informatics-DISI Unitn

Socio-technical systems

Photo by Social Informatics-DISI Unitn

Participatory design

PROJECT GOALS RESEARCH GOALS

Project Phase 1Understanding users’ needs

(Needs Discovery)

Project Phase 2Create feasible and valuable

solutions(Service Design)

Research Question 1Can PD enhance project phases’

results? How?

Research Question 2Is the “designer” required to develop

negotiation skills?

Needs discovery Artifact design

1. Theoretical methodology

(literature review and field experts)

2. Participatory methodology

(value co-creation)

3. Theoretical methodology

(literature review and field experts)

4. Participatory methodology

(value co-creation)

Phase ResultsPhase Results

desk & field

Image by Giuseppe Scozzaro Unitn

Photo by CRG

Lessons learned

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Suitcase, services for elderly

From functional to socio-technical

isn’t all about health!

Photo by Ignas Kukenys via Wikipedia

Photo by Sprok via Wikimedia

Simmetry?

CaRiN, for children with autism

Photo by Andwhatsnext via Wikipedia

WhichimprovementsbySTSD&PD?• Better requirements recognition• Better requirement prioritization• Early validation of UX

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AllenaVita, a lifestyle coach

WhichimprovementsbySTSD&PD?• Early validation of value proposition• Early validation of service model

Photo by Simon James via Flickr

What’s about your experience?

Thanks!

cristina.matteotti@crg-gpi.itdario.betti@crg-gpi.it