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Bringing users into your process through Participatory Design
by
Kartik Rao
Research Method Case Study
H561 Meaning and Form in HCI
Context
A pilot study for MIHA(Multimodal Intelligent Health Assistant) that can assist older adults in managing their health record and medications.
a simple definition
“Participatory Design represents an approach towards computer systems design in which the people destined to use the system play a critical role in designing it.” – Schuler and Namioka, 1993
…but it is often a lot more complicated than this!
What?
• Participatory design brings your end users into the design process, usually in a workshop format.
• Also called as Co-designing.
Why Participatory Design?
• Uncover users needs and mental models
• Creative and hands-on process – gives you amazing artifacts to refer
• Helps you find real problems and make sure you’re designing the right thing
Participatory design process
Framing
Identify research goals, objectives, questions,
and hypotheses
Planning
Define activities to use to help to
prove/disprove your hypotheses
Facilitating
Practice for moderating participatory research
sessions with users
Analyzing
Ways to make sense of your research results,
which will jumpstart your next design iteration
Source: Frog Design
When to use?
• Beginning of the project
• Middle of the projectDesign exploration phase
FoundationUnderstand Needs
GenerationCreate the design
EvaluationRefine the design
Fig. Participatory design flow
Preconditioning
• Demographic questionnaire
• Understand the problems
• Discuss methods to solve the problems
• Affinity diagrams
1
What did I learn?
This good for
Understanding user needs, barriers, mental model and opportunities.
This not good for
Prioritizing features
Participatory session
• Form multiple teams.
• Ask every team to create a quick + hand drawn design solution.
• You as a researcher involve with the teams.
2
Conversation and Analysis
• Ask open ended questions• Why is that important?
• How do you use that?
• Could you say more about that?
• Can you give me an example?
• Understand the meaning behind the elements.
• Understand why they’re doing things, and what order?
3
What did I learn?
This good for
Gathering information, hierarchy and user needs.
This not good for
Creating final design solution.
Insights
• Participatory design – a good method for extracting deep andunspoken user concerns
• Early in design process, Participatory Design can act as investigation tool
• Once you learn more about the problem you are solving, Participatory Design can act as a generative tool
References
• Participatory Design: Principles and Practices by Douglas Schuler
• Lindsay, S., Brittain, K., Jackson, D., Ladha, C., Ladha, K., & Olivier, P. (2012). Empathy, participatory design and people with dementia. Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems - CHI '12. doi:10.1145/2207676.2207749
• http://katiemccurdy.com/participatory-design/
• http://uxmag.com/articles/participatory-design-in-healthcare
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