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10 practical insights and 10 design insights learned from contextual inquiry interviews and usability studies that involved people with disabilities. Presented in a usertesting.com webinar on March 11, 2014.
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A Web for EveryoneInvolving People with Disabilities in
UX Research
presents
Tweet with other attendees: #UTWebinar
Connect with UserTestingTwitter: @UserTesting | Facebook.com/Usertestingcom
Host: Darrell Benatar, CEO of UserTesting
Sarah HortonCo-author of A Web for Everyone
Topics• 10 Practical Insights from UX Research– Contextual Inquiry Interviews– Usability Studies
• 10 Design Insights from UX Research
10 Practical Insights from UX Research
Contextual Inquiry Interviews
What they are• Observing users in their environment• Listening and asking questions• Audio recording and taking notes
What they’re good for• Learning different ways people work• Understanding issues people encounter• Identifying opportunities for improvement
How we use the results• Informing the audit test plan• Providing first-person perspective on issues• Presenting issues not identified in audit
1. Wear walking shoes and be ready to go to participants
http://www.photos-public-domain.com
2. Offer your elbow as a guide for blind participants
http://www.wikihow.com/Walk-With-a-Blind-Person
3. Take notes and have multiple modes for recording
4. Consider the full context for opportunities for improvement
http://blueoutdoor.com
Usability Studies
What they are• Observing users working through tasks• Listening, guiding, and asking questions• Understanding the intent behind behaviors• Video recording and taking notes
What they’re good for• Learning different ways people work• Identifying accessibility barriers• Identifying elements that impede success
How we use the results• Identifying usability and accessibility issues• Providing first-person perspective on issues• Building awareness and understanding
5. Partner with advocacy and support organizations
6. Make sure participants have reliable transportation
http://en.wikipedia.org/wiki/The_Ride_(MBTA)
7. Send documents in advance and bring a signature guide
http://www.rentbyownerguide.com
Photo of a signature guide
http://optelec.lowvision.com
8. Have a doggy bed available for service dogs
http://www.dogsupplynetwork.com
9. Video recording provides the most accurate representation
The fact that [company] is doing this exercise makes me optimistic for
the future.
I want to thank [company] for their willingness to even explore accessibility
issues.
10. People appreciate efforts to improve accessibility
10 Design Insights from UX Research
1. Consistent control locations help non-visual touchscreen users
Screenshot of train schedule
2. Complex tables are difficult to track when magnified
3. Print matters, too—printed versions should support large print
4. Critical information should not be on the right side of the screen
Screenshot of focused dialog
5. Setting focus is disorienting when using screen magnification
Screenshot of product page with overlay menu
6. Overlays can be difficult to distinguish when magnified
7. Text entry is more difficult than selecting from predefined values…
…except on an iPhone with Siri
8. Swipe gestures don’t work consistently with VoiceOver
Screenshot of page with colored panels
9. Layouts with grouped elements work well when magnified
Screenshot of CNN page with elements loading
10. Slow loading pages impact accessibility, too
Accessibility + User Experience =Accessible User Experience =
A Web for Everyone
A Web for Everyone book cover, @awebforeveryone
@awebforeveryone
paciellogroup.com@gradualclearing
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