A Case in Public Transport

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ANDREA RESMINI :: IASUMMIT 2011

ANDREA RESMINI

A CASE IN PUBLIC TRANSPORTIASUMMIT 2011

DENVER APRIL 2 2011

ANDREA RESMINI :: IASUMMIT 2011

SWEDENMap: jayjayandtottle.com

ANDREA RESMINI :: IASUMMIT 2011

GOTHENBURG

ANDREA RESMINI :: IASUMMIT 2011

GOTHENBURG

50% expected increase in personal travel in the Gothenburg region in 2005-2025

ANDREA RESMINI :: IASUMMIT 2011

GOTHENBURG

50% expected increase in personal travel in the Gothenburg region in 2005-2025

Transport-related CO2 emissions should decrease by 4% in 2010 and by 75% in 2050 in respect to 1990

ANDREA RESMINI :: IASUMMIT 2011

GOTHENBURG

50% expected increase in personal travel in the Gothenburg region in 2005-2025

Transport-related CO2 emissions should decrease by 4% in 2010 and by 75% in 2050 in respect to 1990

Public transport travel should increase from 24% to 35% in 2020

ANDREA RESMINI :: IASUMMIT 2011

CAN BE DONE

If car commuters switched to walking, bicycling, or public transport commuting for just 1 day per week this goal would be met

ANDREA RESMINI :: IASUMMIT 2011

SO, WHAT CAN BE DONE?

ANDREA RESMINI :: IASUMMIT 2011

COMPLEXITY

Impacting collective transportation behavior is a complex task with a multitude of factors weighing in

ANDREA RESMINI :: IASUMMIT 2011

BETTER ROADS

ANDREA RESMINI :: IASUMMIT 2011

BETTER SERVICES

ANDREA RESMINI :: IASUMMIT 2011

BETTER INFORMATION

ANDREA RESMINI :: IASUMMIT 2011

BETTER … MH?

ANDREA RESMINI :: IASUMMIT 2011

PROS AND CONS

All of these factoring elements have pros and cons in respect to a better, sustainable public

transportation model for everyday travel

ANDREA RESMINI :: IASUMMIT 2011

OR IS IT “A BETTER SYSTEM”?

ANDREA RESMINI :: IASUMMIT 2011

CO-MODAL TRAVELING

ANDREA RESMINI :: IASUMMIT 2011

CO-MODAL TRAVELING

A transport policy which looks at the interoperability of all transport modes and means and of their combinations

Achieved through the use of different modes on their own and in combination to obtain optimal and sustainable utilisation of resources

ANDREA RESMINI :: IASUMMIT 2011

CO-MODAL TRAVELING

“Providing the user with comprehensive inter-operational local, peri-urban, and regional travel

information allowing for well-informed travel decisions, both pre-trip and on-trip, to be taken”

ANDREA RESMINI :: IASUMMIT 2011

IMPLICATIONS OF CO-MODALITY

The use of multiple means of transport typically has a number of implications. Co-modality:

is more sustainable is less comfortable requires more, coordinated information is multi-context, or in-context relies on a multitude of devices, some unknown brings personalized needs into the public arena

ANDREA RESMINI :: IASUMMIT 2011

STOCKHOLM CITY BIKES

ANDREA RESMINI :: IASUMMIT 2011

LYON, FRANCE

TRANSPORT

IN-CONTEXT INFO

MOBILE

ANDREA RESMINI :: IASUMMIT 2011

RESEARCH VISION

Changes in transport behavior towards sustainable everyday travel models can be driven by innovation in digital services

ANDREA RESMINI :: IASUMMIT 2011

TRANSPORT AS A NETWORK

My team works on a holistic, cross-channel vision of the transport system as a complex network of organizations, people, information, and their different needs and goals

ANDREA RESMINI :: IASUMMIT 2011

Three different target groups are part of the co-modal, pervasive transport system vision:

Business and public stakeholders Users, travelers, and passengers Entrepreneurs and developers (And researchers, of course)

ANDREA RESMINI :: IASUMMIT 2011

These groups, in turn have different roles, expectations, and needs

ANDREA RESMINI :: IASUMMIT 2011

STAKEHOLDERS PERSPECTIVE

SUSTAINABLEEVERYDAY TRAVEL

PROJECT

DEVELOPING FOR DEVELOPERS DEVELOPING FOR END USERS

1ST LAYERDEVELOPER

1ST LAYERDEVELOPER

1ST LAYERDEVELOPER

2ND LAYERDEVELOPER

1ST LAYERDEVELOPER

2ND LAYERDEVELOPER

2ND LAYERDEVELOPER

USERS

ANDREA RESMINI :: IASUMMIT 2011

USERS & TRAVELERS

2

ANDREA RESMINI :: IASUMMIT 2011

USERS & TRAVELERS

2

ANDREA RESMINI :: IASUMMIT 2011

USERS & TRAVELERS

2

ANDREA RESMINI :: IASUMMIT 2011

USERS & TRAVELERS

2

ANDREA RESMINI :: IASUMMIT 2011

USERS & TRAVELERS

2

ANDREA RESMINI :: IASUMMIT 2011

USERS & TRAVELERS

2

ANDREA RESMINI :: IASUMMIT 2011

USERS AND CONTEXTS

These are not just different user types who have a range of well-delimited needs: these are user types whose needs change through time, in the short and in the long period, and are shaped in accordance with the place they currently are

ANDREA RESMINI :: IASUMMIT 2011

DEVELOPING A MODEL

ANDREA RESMINI :: IASUMMIT 2011

OVERLAPPING

1ST LAYERDEVELOPERS

AND STAKEHOLDERS API

2ND LAYERENTREPRENEURSAND DEVELOPERS

PERVASIVEUSER EXPERIENCE

PROCESSUSERS & TRAVELERS

RAW DATA AND PLANNING IMPLEMENTATION

DESIGN FINAL ARTIFACTS

INFORMATION SYSTEMS PROCESS

USER EXPERIENCE PROCESS

ANDREA RESMINI :: IASUMMIT 2011

RESEARCH & DEVELOPMENT AREAS

Three large R&D themes in IS, SD and IA / UX:

The new organizational model and the API Green traveling The pervasive process of cross-media user

experience for travelers

ANDREA RESMINI :: IASUMMIT 2011

A SEAMLESS EXPERIENCE

ANDREA RESMINI :: IASUMMIT 2011

DESIGNING PERVASIVE UX

We are moving from the design of products to the design of experiences

ANDREA RESMINI :: IASUMMIT 2011

THIS NEEDS TO BECOME ONE

TRANSPORT

IN-CONTEXT INFO

MOBILE

ANDREA RESMINI :: IASUMMIT 2011

USER EXPERIENCE

touch points or obstacles?

process

whew!

...

@#%!

???

user experience

bus car signage paper mobile

ANDREA RESMINI :: IASUMMIT 2011

THANK YOU

ISET - SUSTAINABLE EVERYDAY TRAVEL

@resmini

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