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Role of Training within Business Transformation ProjectsA Case Study – The ChallengesLessons Learnt – Where did it all go wrong?Top 5 Tips for Integrating Training into Business Transformation Projects
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Business Implementation Projects‘The Role of Training’
Rachel KayHead of Business Development
Stand 156
An insight into…..
Role of Training within Business Transformation Projects
A Case Study – The Challenges
Lessons Learnt – Where did it all go wrong?
Top 5 Tips for Integrating Training into Business Transformation Projects
Business Transformation Projects
Stakeholder Management
High Profile
Terminal 5 Project
23,000 bags went missing
£16m losses
“staff had not been trained properly”Willie Walsh
(Computer Weekly 2008)
The Case Study
Engineering OrganisationEngineering Organisation
Oracle E-Business Suite Roll-OutOracle E-Business Suite Roll-Out
5000 Employees5000 Employees
National BusinessNational Business
Divisional StructureDivisional Structure
Corporate Project Team Corporate Project Team
Five Trainers Allocated Five Trainers Allocated
Business Critical ProjectBusiness Critical Project
ROI MeasuredROI Measured
Where did it all go wrong?
Accurate TimelineAccurate Timeline
Modular ApproachModular Approach
Delegate SelectionDelegate Selection
Training EnvironmentTraining Environment
Comm’s PlanComm’s Plan
Project ResourcesProject Resources
Scope & EngageOptionsShare ExpertiseBusiness NeedsGap AnalysisMethodologyTender
•Options•Share Expertise•Business Needs•Gap Analysis•Methodology•Tender
Scope & Engage
•Timing•PR•“Go Live”•Medium•Sharing Feedback•Change Management
Communication •Supporting Roles•User Interface•Testing Team•Mechanisms to update•Project Lifecycle•Sign Off
Integrate
•Training Plan•Documentation•Management Mechanism
Documentation •Long Term Plans•Refreshers•Online Support•Measuring Impact•Super Users
Follow Up
CommunicationTimingPR“Go Live”MediumSharing FeedbackChange Management
IntegrateSupporting Roles
User InterfaceTesting TeamMechanisms to update
Project Lifecycle
Sign Off
DocumentationTraining PlanDocumentationManagement Mechanism
Follow UpLong Term PlansRefreshersOnline SupportMeasuring ImpactSuper Users
Top 5 Tips
Summary – Something to take away
•Timing•PR•“Go Live”•Medium•Sharing Feedback•Change Management
Communication •Supporting Roles•User Interface•Testing Team•Mechanisms to update•Project Lifecycle•Sign Off
Integrate
•Training Plan•Documentation•Management Mechanism
Documentation •Long Term Plans•Refreshers•Online Support•Measuring Impact•Super Users
Follow Up
•Options•Share Expertise•Business Needs•Gap Analysis•Methodology•Tender
Scope & Engage
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