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- 1. Since our inception, we've been helping good companies
become great companies with our comprehensive arsenal of proven
surveying, auditing, and management systems.
- 2. Customer Experience Evaluation Customer Evaluation
Telephonic Interaction Skill Cross Selling/Up Selling Customer
Experience Management
- 3. Customer Experience Evaluation The goal of customer
experience Evaluation is to move customers from satisfied to loyal
and then from loyal to advocate.
- 4. Customer Evaluation Customer Evaluation is achieved through
the experience customers have had with Interface services, contact
with staff, the service delivered and the experience of overall
business.
- 5. Telephonic Interaction Skills: Wemark India goal with each
Client is to meet and exceed expectations. This will ensure a
positive experience that will keep the Client coming back.
- 6. Cross Selling / Up selling: Cross-selling is the action or
practice of selling an additional product or service to an existing
customer. Upselling is a sales technique whereby a seller induces
the customer to purchase more expensive items, upgrades, or other
add-ons in an attempt to make a more profitable sale.
- 7. Customer Experience Management: The Customer Experience Self
Assessment tool is a highly effective way to get you thinking about
where you are on your customer experience journey.
- 8. NEW DELHI (INDIA) 815, VISHAL TOWERS, DISTRICT CENTER,
JANAKPURI, NEW DELHI. www.wemarkindia.com/ Landline: +91 (11)
41634621