Voxeo Summit Day 1 - Prophecy log search

Presented by Andree MoraManager of Customer Obsession Support

PROPHECY LOG SEARCHFinding the log of your life

Log Search is a log, monitoring and reporting tool. It crawls Prophecy logs and indexes it in a searchable repository from which it can generate graphs, SQL reports and alerts.

It is included in every Prophecy installation as long as you install it in “SERVER” mode.

What is Log Search?

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Key words to search for

• ERROR

• FAILED

• CallerID *4074730942

• Fetch

• CalledID sip:1234@127.0.0.1

• SessionID

Combine and find

THE LOG CONNECTION

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Keywords, phrases, and wildcards

• Boolean searches = faster results (AND, OR, NOT)

• Make your searches specific and limit the time range for best results

• And I quote “Don’t quote if you can avoid it”

• Need speed? Install SSDs for your indexers

“Do not look where you fell but where you slipped.”-PROVERB

HOW TO FIND IT FAST

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What is the maximum calls I have had per hour?

(Central Session Created) OR SESSION_END | transaction sessionid startswith=Created endswith=SESSION_END maxspan=1h| concurrency duration=duration | stats max(concurrency)

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MaxConcurrent Calls

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MaxConcurrent Calls

How many inbound calls per hour have we had?

call summary direction=in status=success | stats count by callerid

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Inbound/Outbound Calls Per Hour

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Inbound/Outbound Calls Per Hour

How many calls am I getting to each DNIS every hour?

call summary direction=in status=success | stats count by calledid

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Call Stats Inbound Answered Calls per DNIS Per Hour

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Call Stats Inbound Answered Calls per DNIS Per Hour

How many call setups per second am I running?

call_start platformtype=CCX callDirection=outbound | bucket _time span=1s | stats c by _time | stats max(c)

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Peak CPS

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Peak CPS

CDR

call summary | table status, calledid, callerid, sessionid, host, duration, start, end, direction, status

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I Need a Call Detail Report

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I Need a Call Detail Report

Fetch complete fetchtimems | rex field=_raw "fetchtimems=(?<metric>\d+)" | rex field=_raw "https?://(?<webserver>[\w\.\-]+)" | timechart limit=5 span=10m avg(metric) by webserver

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HTTP Fetch Times By Webserver

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HTTP Information

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Call Failures on Initial CCXML doc

Couldn't initialize I/O resource from first document platformtype=CCX | rex field=_raw "https?://(?<webserver>[\w\.\-]+)" | timechart span=10m count(webserver)

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HTTP Errors

Want more?

Log Search Documentation• http://help.voxeo.com/go/help/

prophecy.p13.commander.analyzing.logsearch.overview

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Q&A

THANK YOU!

Andree Moraamora@voxeo.com