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The information and knowledge management process are described using an enterprise architecture tool.
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Value Reference Model
Information & Knowledge Management
Executing - Auxiliary Services
Planning
AuxiliaryServices
Supply ChainServices
ProductDevelopment
ValueReference
Model
ExecutingGoverning
BusinessServices
HumanResourceServices
Auxiliary Services
F&A Quality
Assurance
Service
IT Services Quality System
Service
Auxiliary
Services
Customer
Relations
Services
Organizational
Intelligence
Service
IT Services
Business
Analysis
IT Planning Information
Handling
IT Infrastructure
Maintaining
Systems
Deploying
IT Security
Assuring
IT Lifecycle /
Change
Managing
IT User
Supporting
IT Services
IT Planning
Disaster
Recovery
Planning
New
Technology
Analyzing
IT Plan
Developing
User Reqm'ts
Analyzing
IT Planning
IT Services
BusinessAnalysis
IT SystemsDeveloping
SystemsMaintaining
IT Planning InformationHandling
IT InfrastructureMaintaining
SystemsDeploying
IT SecurityAssuring
IT Lifecycle /Change
Managing
IT UserSupporting
IT Services
Developing IT Systems
Develop In-House
IT SystemsDeveloping
Acquire Solutions
Awarness &Strategy
ITPlanning
Decide to Makeor to Buy
IT Needs
Systems to bePurchased
Systems to beDeveloped
Develop In-house
Develop WFMS Manage SystemsReleases
SystemsEngineering Process
Develop CorporatePortal
SystemsImplementing
Develop SecuritySystem
SituationalAwarness)
Expertise Mgt
Systems Engineering Process
Integration and RecompositionDefinition and Decomposition
ComponentsIntegrating
SubsystemsIntegrating
Acceptance Testing
HardwareDevelopment
Subsystem Testing
System Testing
SW ComponentsCoding
SW Detailed Design
SW High-levelDesign
SW Unit / DeviceTesting
SystemSpecification
SW Beta-Testing
(ConOps)
Concept ofOperations
Implementation
Unit VerificationPlan
Sub-systems Verification Plan
System Verification Plan
Test Feedback
Test Feedback
Test Feedback
Test Feedback
System Validation Plan
SW Units
HW Devices
ADD
SRD
URD
System Specification
RelateRequirements to
ApplicationServices
ClassifyRequirements &Assign Priorities
Define howRequirementsare Handled
Chose aRequirements
Mgmt Tool
Review /Modify
Requirements
SW Prototipes& Testing
RequirementsElicitation
RequirementsValidation
DefineIdentification
Plan
SpecifyRequirements
InterviewStakeholders
DefineTraceability
Policy
FeasibilityAnalysis
System
Documentation
System
Reqm'ts
System
Verification
Plan
SW Model
URD
"RequirementsEngineering"
non valid
URD
non feasable
Requirements Classification
Gather Resources &Costs Data
Balance Reqm'tsPortfolio
- Financial Methods- Scoring Methods
Value & Rank NewReqm'ts
Current Reqm'tsAnalysis
Reqm'ts Funding
System Reqm'ts
new reqm'ts
Systems Engineering Process
Integration and RecompositionDefinition and Decomposition
ComponentsIntegrating
SubsystemsIntegrating
Acceptance Testing
HardwareDevelopment
Subsystem Testing
System Testing
SW ComponentsCoding
SW Detailed Design
SW High-levelDesign
SW Unit / DeviceTesting
SystemSpecification
SW Beta-Testing
(ConOps)
Concept ofOperations
Implementation
Unit VerificationPlan
Sub-systems Verification Plan
System Verification Plan
Test Feedback
Test Feedback
Test Feedback
Test Feedback
System Validation Plan
SW Units
HW Devices
ADD
SRD
URD
High-level SW Design
SW Project
Managing
Hardware
Designing
Update
Preliminary SDD
SW
Development
Group Review
SW
Development
Group Monitoring
Analyze
Pertinent
Requirements
Document
Preliminary SW
Design
SW Group
Manager Review
Define SW
Design Concepts
Perform Trade
Studies
Interaction Test
Plan
Subsystem
Verification Plan
Approved RID
System
Documentation
SRS & ICD
HW Design
Preliminary
SDD
Design Impact
of Trade Study
Trade Study
Result
Define SW Design Concepts
(Context)
Establish SystemBoundaries
(Realization)
DefineSystemArchitecture & Behavior
(Usage)
System Usage
(Execution)
Execute BehaviorModels
Context +Usage +Realization +Execution = CURE
Systems Engineering Process
Integration and RecompositionDefinition and Decomposition
ComponentsIntegrating
SubsystemsIntegrating
Acceptance Testing
HardwareDevelopment
Subsystem Testing
System Testing
SW ComponentsCoding
SW Detailed Design
SW High-levelDesign
SW Unit / DeviceTesting
SystemSpecification
SW Beta-Testing
(ConOps)
Concept ofOperations
Implementation
Unit VerificationPlan
Sub-systems Verification Plan
System Verification Plan
Test Feedback
Test Feedback
Test Feedback
Test Feedback
System Validation Plan
SW Units
HW Devices
ADD
SRD
URD
SW Components Coding
Define Component-level Requirements
ComponentsDesign
Data Models DesignInterface Design Design Algorithms
CostConstraintsAnalyzing
Algorithm SpecsUnit Verif icationPlan
Interaction TestPlan
(draf t)
User ManualSystemArchitecture
Data StructureSpecs
SW ComponentSpecsUI Specs
Softw areSpecs
Developing IT Systems
Develop In-House
IT SystemsDeveloping
Acquire Solutions
Awarness &Strategy
ITPlanning
Decide to Makeor to Buy
IT Needs
Systems to bePurchased
Systems to beDeveloped
Acquire Solutions
PrioritisedRequirements
Summary
ScreeningPotentialVendors
Short listSelection /Evaluation
Analyse theNeed
Demonstrations/ Benchmarks
Implement theSolution
Acquire theSolution
DefineIntegration
Requirements
DefineBusiness
Requirements
Organize theEvaluation
DefineFunctional
Requirements
DefineTechnical
Requirements
IT Services
BusinessAnalysis
CriticalComponentsMonitoring
AssetsAdministering
LicensesManaging
AssetsIdentifying
IT Planning InformationHandling
IT InfrastructureMaintaining
SystemsDeploying
IT SecurityAssuring
IT Lifecycle /Change
Managing
IT UserSupporting
IT Services
IT Services
Business
Analysis
IT Planning Information
Handling
IT Infrastructure
Maintaining
Systems
Deploying
IT Security
Assuring
IT Lifecycle /
Change
Managing
IT User
Supporting
IT Services
Information Handling
Integrated
Repository
System
Managing
Document
Handling
Digital Assets
Managing
Transactions
Managing
Records
Retaining
Information
Handling
Document Management
Publishing / MaintainingCapturing / Versioning
Publish DocumentDocument Capture
RetainDocument
DisposeDocument
MaintainDocuments
Publish by CDROM / Printout
Publish byPDF
Collections
DocumentVersioning
ReviewDocument
Publish byCorporate
Portal
CreateDocument
Publish byGroupWare
Systems
CaptureKnowledge
Capture eMail CapturePaper
inactive
Auxiliary Services
F&A Quality
Assurance
Service
IT Services Quality System
Service
Auxiliary
Services
Customer
Relations
Services
Organizational
Intelligence
Service
Organizational Intelligence
Organizational Intelligence Service
Communication & Collaboration
Sense-Making
Knowledge& Memory
KnowledgeDeployment
Decision &Policy
Learning &Developme
nt
InformationGathering
Sense-Making
Add Ontology
KnowledgeState Of
"Data Aggregation"
IntelligenceState Of
"Data Aggregation"
InformationState Of
"Data Aggregation"
WisdomState Of
"Data Aggregation"
AddJudgement
AddExperience
Information is only collection of data about certain factswhereas knowledge is the collection of all the related factsabout a certain thing. Wisdom is the deep understandingto solve problem and its natural while intelligence isthe special ability to learn and plan in an extra ordinary way.
create
read
read
create
read
create
Organizational Intelligence
Organizational Intelligence Service
Communication & Collaboration
Sense-Making
Knowledge& Memory
KnowledgeDeployment
Decision &Policy
Learning &Developme
nt
InformationGathering
Information Gathering
Acquiring theRequired
KnowledgeExternally
Acquiring theRequired
KnowledgeInternally
NeededKnowledge
State Of
Knowledge
InternalCommunities
Definition ofNeeded
Knowledge
AnalyzeKnowledge
Status
CertificationBodies
IndustryKnowledge
Modules
ProvideKnowledgeModules
KnowledgeTeam
provide
acquire
define
Organizational Intelligence
Organizational Intelligence Service
Communication & Collaboration
Sense-Making
Knowledge& Memory
Learning &Developme
nt
KnowledgeDeployment
Decision &Policy
InformationGathering
Knowledge & Memory
KnowledgeMaintenance
KnowledgePreservation
KnowledgeIntegration
Knowledge Sharing
Interoperability OrganizationInterfaceAvailability
CodifiedKnowledge
State Of
Knowledge
SeniorManager
NetworkManager
Custodian Executive
Knowledge Preservation
KM System
MaintainKnowledge
Define AccessMechanisms
GenerateKnowledge
OrganizeKnowledge
RetrieveApplication
CaptureKnowledge
StoreApplication
KnowledgeStructure
Briefing NoteDatabase
ManagerLibrarian Sys tems Provider
ContinuityCapacityMap
Codifier
AccessInventory
Preservation is thefoundation of knowledge
management
Knowledge Management System
KM System
- Similarities- Labels- Orders- Assets- Processes
Q&A Sub-system
KM Operator
KM Analyst
- Members- Experts
KMCommunities
- Asset- Skills&Exp- Ind Know Mod
Codif ied Know ledgeConfigurations
- Research- Interpretation- Perception- Codif ication
Analyzes Data
- Order ID- Asset ID
- Process ID
Asks for IDs
KM ExternalAnalysts /Educators
Know ledgeTeam
Validates KMConfigurations
SuppliesDocuments
Supply Answ ers
Puts Questions
Qualif iesMembers
Reads &Qualif iesAnsw ers
SuppliesAnsw ers
Knowledge & Memory
KnowledgeMaintenance
KnowledgePreservation
KnowledgeIntegration
Knowledge Sharing
Interoperability OrganizationInterfaceAvailability
CodifiedKnowledge
State Of
Knowledge
SeniorManager
NetworkManager
Custodian Executive
Knowledge Sharing
Basic Knowledge Sharing Advanced KnowledgeSharing
NetworkingKnowledgeHoarding
One-on-oneKnowledge
Sharing
One-to-manyKnowledge
Sharing
Public Knowledge EvolvingKnowledge
SynergicKnowledge
PersonalKnowledge
CommunityIndividual Colleagues Groups
The value of a networkis proportional to the squareof the number of users
speak / publish interact
dialogue
Knowledge & Memory
KnowledgeMaintenance
KnowledgePreservation
KnowledgeIntegration
Knowledge Sharing
Interoperability OrganizationInterfaceAvailability
CodifiedKnowledge
State Of
Knowledge
SeniorManager
NetworkManager
Custodian Executive
Knowledge Integration
IntegrateKnowledge
OrganizeKnowledge
CreateIsolated
KnowledgeElements
Create aWhole
KnowledgeSystem
MaxIntegration
Coordinator
Systems
NoIntegration
Creator
Syntesizer
The whole is more thanthe sum of it’s parts
Relationships
Structure
Elements
Organizational Intelligence
Organizational Intelligence Service
Communication & Collaboration
Sense-Making
Knowledge& Memory
Learning &Developme
nt
KnowledgeDeployment
Decision &Policy
InformationGathering
Learning & Development
Training Decision & PolicyKnowledgeAcquired
EducationalInstitutes
InternalTrainers
Organizational Intelligence
Organizational Intelligence Service
Communication & Collaboration
Sense-Making
Knowledge& Memory
Learning &Developme
nt
KnowledgeDeployment
Decision &Policy
InformationGathering
Communication & Collaboration
Know ledgeState Of
"Data Aggregation"
Opinion
IndividualKnow ledge
Agenda
Promote
Influence
Represent
Publish
Advocate
Systems
Reporter
Marketer
Author
The value of knowledge is realized
only when it is used for something
The role of knowledge use at each
stage progresses from passive
through participatory to advocacy
TargetedKnow ledge
Recommendation
CompiledKnow ledge
PublishedKnow ledge
Recommended