Understanding and Mapping your Customer Needs.ppt
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https://www.youtube.com/watch?v=3bdjeBDHdrM
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https://www.youtube.com/watch?v=_cyKy-JGpAM
https://www.youtube.com/watch?v=iAM0rqsWPsE
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https://www.youtube.com/watch?v=_cyKy-JGpAM
https://www.youtube.com/watch?v=FWlY_M_wSw8
https://www.youtube.com/watch?v=iAM0rqsWPsE
https://www.thinglink.com/scene/834664926537580545
http://usability.danboyts.com/personas.html
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