View
636
Download
1
Category
Tags:
Preview:
DESCRIPTION
Presented at the Internet Retailing Expo 2013 held at the NEC, Birmingham, UK. Explains the key benefits if live chat for ecommerce, including increased sales conversions, decreased abandonment and high customer satisfaction scores.
Citation preview
Andy Soloman, CEOinfo@yomdel.com@yomdel
Let’s play the who, what, where, when, why and how of live chat.
#IRX13 @yomdel
What is Yomdel?
Your friendly, engaging and helpful online live chat assistants.
We are transforming the online experience by bringing real people to engage 24/7 with visitors, answer questions and offer a helping hand.
We add value to your brand through acquiring more business, increasing conversions & AOV and creating happy customers who share positive experiences.
Yomdel offers unique services in the UK, and has global capabilities.
Creating competitive edge
info@yomdel.com
#IRX13 @yomdel
Who
Customers want to chat, but few online businesses offer live chat. It is a missed opportunity.
info@yomdel.com
#IRX13 @yomdel
Customers want to be able to chat
info@yomdel.com
20%(and rising...)
#IRX13 @yomdel
What
Unanswered questions are the main reason why customers abandon purchases online
info@yomdel.com
#IRX13 @yomdel
Most answers are easy answers
info@yomdel.com
50%
#IRX13 @yomdel
Where
Target the online areas where abandonment is most common – checkout, FAQs etc
info@yomdel.com
#IRX13 @yomdel
Quick help drives satisfaction
info@yomdel.com
85%
#IRX13 @yomdel
When
Online customers pay no attention to opening hours. You must be ready when they are.
info@yomdel.com
#IRX13 @yomdel
It’s a busy day night in ecommerce land
info@yomdel.com
X70%
X #IRX13 @yomdel
Why
Conversion rates soar, while happy customers become loyal and share their experiences.
info@yomdel.com
#IRX13 @yomdel
Your customers are social
info@yomdel.com
12x
#IRX13 @yomdel
How
yomdel
info@yomdel.com
#IRX13 @yomdel
Recommended