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Should you deploy your voice applications in a hosted environment? Or on your premise? Or in a hybrid? What are the advantages or disadvantages of either? What questions should you ask when considering options? In this presentation given at the VoiceSearch conference in March 2008, Voxeo CTO RJ Auburn addresses all these questions and more and looks at how voice applications can exist in all of these environments.
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March 11, 2008
Voice Search Conference
RJ Auburn
CTO, Voxeo Corporation
rj@voxeo.com
“The” Question: Hosted or Premise?
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There is always a simple answer...
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One Size Fits All!
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Ok, How About TwoSizes Fit All?
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Really it depends
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Who are you?
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Outbound Notification?
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Call Center?
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Healthcare?
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Voice Search and Directory Assistance?
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Government?
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What Size Is Your Deployment?
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10 Ports?
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Or, 10,000 Ports?
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What about your traffic pattern?
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Steady State
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Bursty
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Seasonal?
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Hosted IVR
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Scalability
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SLA
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ROI
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Minimizes Risk
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Premise
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Security
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IT Control
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Platform is a fixed cost
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Best of both worlds: Hybrid
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Hosted and Premise IVR, two great tastes that go great together!
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Overflow
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Disaster Recovery
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The Voxeo Vision
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Simplicity
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Single platform for both Hosted and Premise
http://flickr.com/photos/brook/219253583/34Monday, April 7, 2008
Seamless Switchover
http://flickr.com/photos/mrpattersonsir/30330130/
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But how does it work?
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Hybrid Routing Architecture
Caller
Carrier
A
Voxeo Carrier
Soft Switch
Premise Site
Hosted
IVR
Carrier
B
SMS800
LEC
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Wrapping Up
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Look at the big picture
http://flickr.com/photos/txd/100437832
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Weigh your options
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Don’t forget hidden costs
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Thank You
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RJ Auburnrj@voxeo.com
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