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The Intersection of Culture and Technology: Capturing Improvement Where it Happens
Mark Graban (Host)VP of Improvement & Innovation Services
Mark@KaiNexus.com
Matthew Cannistraro (Presenter)
Agenda & Logistics
• Presentation(45minutes)• Q&A(10minutes)– UsetheGoToWebinarMeetingPaneltosubmitaquestionatanytime
• Recordinglink&slideswillbesentviaemail– Also– seethe“Handouts”featureandChatbox
About Matthew Cannistraro
MatthewCannistraroisanOperationsAnalystintheSheetMetalGroupatJCCannistraro,aMechanicalContractingfirmlocatedinWatertown.Matthewoverseesdevelopinganddeployingastrategicapproachtodatacollection,analysis,anddistributionasapilotprogramwithintheSheetMetalGroup.HeworkscollaborativelytoimplementprocessimprovementsthatareinformedbydataanalysisandLeanprinciples.
Overview• BackgroundofJCCannistraroandthefactors thatledtotheneedfor improvementsoftware
• HowweuseKaiNexusandWhywesetitupthatway• Whatkindofresultsareweseeingandhowdoestechnologyinfluenceresults
• Conclusion:Whatwehavelearnedsofar
PLUMBING HVACPIPING
SHEETMETAL
FIREPROTECTION
SERVICE&MAINTENANCE
ENERGY
INTERIORS
What We Do
We’re a Family Business…
…Transformed by Technology
Into a Learning Organization• Yearoveryeargrowth,meansnewfacesinoffice
• StronguseofCo-opprograms(similartointernships)
• Manykeyleadershippositionsfilledbyinternalhires
Continuous Improvement,
Round 1
We Ran Out of Gas
0
20
40
60
80
100
120
140
160
180
4/8/2013 5/8/2013 6/8/2013 7/8/2013 8/8/2013 9/8/2013 10/8/2013 11/8/2013 12/8/2013 1/8/2014 2/8/2014 3/8/2014
#ofAdoptedImprovementsoverTime
Total
5S Jumpstart
Too Much to Manage
We found KaiNexus
SubmissionvsCompletionoverlast6months
Key Points• ImprovementsoccuratGemba—theplacetheworkoccurs—socapturethemthere
• Don’tletperfectbetheenemyofgood• Seeminglyuniquejobscanbebrokenintosmall,repeatablesteps
AI’s and OI’sWhat’sthedifference?
Whydoweuseboth?
3032AI’scomparedto
1287OI’sinsystem
Flow Efficiency
Work Wait Work Wait Done!
Work
Work Wait100
Office OI
#KaiNexusUC16
Office AIs
#KaiNexusUC16
Field AI
Shop
Technology and Culture• It’snotjusthowweimprove,oftenitswhatweimprove
• Acknowledgement• Socialization
What have we learned?• Definesuccessandthendesignasystemthatwillbeabletosupportit
• Routinesbuildbehavior,andmostroutinesinvolvetechnology
• LearningOrganizationtoImprovementCulture
Announcements (Then Q&A)
Our Next Webinar"HowtoCoachforCreativityandServiceExcellence"– Karyn Ross– TuesdayMarch28,1PMET
• KaiNexus.com/webinars
Ask Us Anything!• MarkGraban&Dr.GregJacobson• NextEpisodeApril4,1pmET• Register&submitquestionsviahttp://kainexus.com/webinars
• PastepisodesavailableonYouTube
Other Resources
www.KaiNexus.com
Podcasts
• www.KaiNexus.com/podcasts
• Subscribevia:– iTunes– GooglePlay– Stitcher
Thanks!• Web:
– www.kainexus.com– blog.kainexus.com
• WebinarsonDemand:– www.kainexus.com/webinars
• SocialMedia:– www.twitter.com/kainexus– www.linkedin.com/company/kainexus– www.facebook.com/kainexus
@MarkGrabanMark@KaiNexus.com
Matthew Cannistraromatthewc@harringtonairsystems.com
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