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The big picture of how social media 'works' to grow your business. The easy and the best way to use social media in your business. Presented to Starwood Hotels Malaysia Feb 2011
Citation preview
How social media marketing can grow your business
What’s the big fuss about
social media?
1-to-1 trading
http://www.flickr.com/photos/jaako/2514686029/
http://www.flickr.com/photos/gbullard/3445649131/
1-to-many selling
Back to 1-to-1, but online
How does social media fit
into your business?
Branding
Awareness
Lead Generation
Loyalty
Website Traffic
Customer Servicehttp://www.flickr.com/photos/purprin/3655887487/
http://www.flickr.com/photos/shannonlowe/3171867074/
Awareness & Discovery
Relationship & Trust
More Leads & Sales
RETHINKING MARKETING
Outbound Marketing
• Telemarketing
• Trade shows
• Direct mail / email
• Print / TV / Radio
Inbound Marketing
• Social media
• Blogging
• SEO / SEM
• Free trials
RETHINKING MARKETING
Outbound Marketing
• Telemarketing
• Trade shows
• Direct mail / email
• Print / TV / Radio
Inbound Marketing
• Social media
• Blogging
• SEO / SEM
• Free trials
Yo! Imma let you finish but this kind of marketing is meant
to interrupt!
Case Study:How the Roger Smith Hotel gets more bookings with social media
1. Take advantage of local happenings2. Discount and call to action3. Word of mouth
But when people come to the hotel, we make 110 percent effort to see them in person,
whether it's for a drink or breakfast or lunch or sending something to their room. That's what
separates us from a Marriott, which has a great online presence and does a good job
with sites and exposure.
– Brian Simpson, Roger Smith Hotel
http://bit.ly/RSmithHotelQA
DIFFERENTIATION
Anyone can do social media, but the real keys to success are the relationships
✗EASY WAY TO USE SOCIAL MEDIA
Awareness& Discovery
Leads& Sales
Tell Your Friends!!
Whatʼs your email address?
TransactionalFocus
BEST WAY TO USE SOCIAL MEDIA ✓
Awareness& Discovery
More Leads& Sales
Relationship& Trust
I canʼt wait to tell my friends!!
You made me feel
important
HOW FORD DOES SOCIAL MEDIA
Full video on YouTube: Ford Motor's Scott Monty on Big Brands and Social Media
http://www.youtube.com/watch?v=PBr44lYaRuY
Create a social media
strategy
STEP 1: KNOW YOUR CUSTOMER
Light-hearted & irreverent?
Professional &business-oriented?
Cosmopolitan &well traveled?
STEP 2: HOW DOES YOUR AUDIENCE USE SOCIAL MEDIA?
Social Technographics Ladder by Forrester ResearchUser generated content e.g. blog reviews, video posts, etc
Twitter, Facebook status updates
Submitting reviews, blog comments, online contest forms
Voting, tagging, categorizing
Facebook app / contest
More educational / informational in nature. Activities featuring videos, blog posts by the brand since audience does not actively participate
Err.. donʼt use social media?
STEP 3: HOW TO GROW RELATIONSHIPS WITH SOCIAL MEDIA?
Listening Talking Energising
Supporting Embracing
STEP 4: DESIGN YOUR CAMPAIGN
Based on the information above, you are now ready to choose a platform
Thank You!Slides can be downloaded from
http://slideshare.net/buzzmediamarketing
Direct questions todavid@buzzmedia.com.my
@blogjunkie on Twitter
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