Team Motivation

Team Motivation

A Historical Perspective

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Motivation is always a good thing

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Motivation is always a good thing

Increased productivity

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Motivation is always a good thing

Increased productivity

Higher profits

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Motivation is always a good thing

Increased productivity

Higher profits

A happier workforce

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Motivation is always a good thing

Increased productivity

Higher profits

A happier workforce

More cohesive teams

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Motivation is always a good thing

Increased productivity

Higher profits

A happier workforce

More cohesive teams

Reduced absenteeism

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First, let’s give a brief historical sketch of factors that have influenced the study of workplace motivation.

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Agrarian societies are characterized by …

• Stability• Family-run operations• Simple tools

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The Industrial Revolution was characterized by …

• The steam engine

• Urbanization

• Mass Production

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F. W. Taylor noticed certain patterns of inefficiency.

Conformity to group norms.

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F. W. Taylor noticed certain patterns of inefficiency.

Conformity to group norms.

Patterns from pre-industrial age.

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F. W. Taylor noticed certain patterns of inefficiency.

Conformity to group norms.

Patterns from pre-industrial age.

Zero-sum labor availability.

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F. W. Taylor noticed certain patterns of inefficiency.

Conformity to group norms.

Patterns from pre-industrial age.

Zero-sum labor availability.

No incentive for increased output.

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The absence of ambition was viewed as a virtue.

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Efforts to rise above the crowd were interpreted as social treason.

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Rising leaders faced social pressures to return to their equalized status within the group.

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Taylor’s Solution—Scientific Management—would bring …

Objectivity

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Taylor’s Solution—Scientific Management—would bring …

Objectivity

Structure

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Taylor’s Solution—Scientific Management—would bring …

Objectivity

Structure

Efficiency

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Taylor’s Solution—Scientific Management—would bring …

Objectivity

Structure

Efficiency

Training

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Taylor’s Solution—Scientific Management—would bring …

Objectivity

Structure

Efficiency

Training

Matching the worker to the job

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But Weber saw a problem …

How can organizations operate rationally and systematically?

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According to Weber …

Untested Personal Opinions should be replace by …

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Untested Personal Opinions should be replace by …

Proven Rules

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Charismatic or Traditional Authority should be replaced by …

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Charismatic or Traditional Authority should be replaced by …

Rational-legitimate authority

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Political favoritism should be replaced by ….

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Political favoritism should be replaced by ….

Selection by Competence

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Weber called this innovative management system …

Bureaucracy

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The Critics

According to some, Scientific Management was …

“the attempt to make human work productive by eliminating the employees’ responsibility for their own work and concentrating it in the hands of a science-based managerial elite.”

Hardy, L. (1990). The fabric of this world: Inquiries into calling, career choice, & the design of human work. Grand Rapids: MI: William B. Eerdmans.

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The Critics

“Small opportunity is now given the workman to exercise that initiative of which Mr. Taylor talks so glibly.”

Letter to the American Magazine, 1911, Cited in Dean, C. C. (1997) Primer of scientific management by Frank B. Gilbreth: A response to publication of Taylor's principles in The American Magazine. Journal of Management History3(1), 31-41.

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“The fate of our times is characterized by rationalization and intellectualization and, above all, by the disenchantment of the world. Precisely the ultimate and most sublime values have retreated from public life either into the transcendental realm of mystic life or into the brotherliness of direct and personal human relations. It is not accidental that our greatest art is

intimate and not monumental.” –Max Weber

Source: The Columbia World of Quotations, 1996.

Weber Sensed the Need for Something More …

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Abraham Maslow developed a framework for understanding this “something more.”

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Physiological

The framework involved a pyramid (or hierarchy) of human needs.

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Safety (Security)

Physiological

The framework involved a pyramid (or hierarchy) of human needs.

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Social (Affiliation)

Safety (Security)

Physiological

The framework involved a pyramid (or hierarchy) of human needs.

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Esteem (Recognition)

Social (Affiliation)

Safety (Security)

Physiological

The framework involved a pyramid (or hierarchy) of human needs.

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Self-Actualization

Esteem (Recognition)

Social (Affiliation)

Safety (Security)

Physiological

The framework involved a pyramid (or hierarchy) of human needs.

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Other researchers began to focus on the

emotional or “softer” side of organizational behavior.

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Mary Parker Follett

Saw the importance of relationships.

Advocated employee participation.

Recommended power sharing.

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Elton Mayo …

Studied workplace environment.

Discovered the relationship factor.

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Lillian Gilbreth discovered …

That wages are not the only motivators.

The importance of affirmation.

The importance of communication.

The value of training in “emotion work.”

Graham, L. (2000) Lilian Gilbreth & the mental revolution at Macy's, 1925-1928. Journal of Management History 6(7), 285-305.

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Douglass McGregor brought a new dimension to the study of worker motivation . . .

the manager's perspective on the nature of people.

McGregor, D. (1960). The human side of enterprise. New York, NY: McGraw-Hill.

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Theory X Sees People as …

• Lazy• Irresponsible• Lacking in ambition• Needing someone to prod

and control them.

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Theory Y Sees People as …

• Intrinsically motivated• Responsible• Enjoying work• Highly productive …

when empowered

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Researchers began to notice that motivation has a two-dimensional character.

B =f (P, S)

Kurt Lewin

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Kurt Lewin

Researchers began to notice that motivation has a two-dimensional character.

Individual behavior (B)

is a function of (f) psychological

factors (P) and the work

situation (S)

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Rensis Likert discovered that close supervision often reduces motivation.

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Number of First-Line Supervisors Who Use . . .

Close Supervision General Supervision

Low-Producing Sections

High-Producing Sections

Hersey, P., Blanchard, K. H. & Johnson, D. E. (1996). Management of organizational behavior (7th ed.). Upper Saddle River, NJ: Prentice Hall, p. 109.

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Two-Dimensional Management

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Two-Dimensional Management

Concern for Productivity

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Two-Dimensional Management

Conc

ern

for P

eopl

e

Concern for Productivity

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Two-Dimensional Management

Conc

ern

for P

eopl

e

No Relationship(Indifference)

Concern for Productivity

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Two-Dimensional Management

Conc

ern

for P

eopl

e

Command and Control

Relationship

No Relationship(Indifference)

Concern for Productivity

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Two-Dimensional Management

Conc

ern

for P

eopl

e Paternalistic Relationship

Command and Control

Relationship

No Relationship(Indifference)

Concern for Productivity

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Two-Dimensional Management

Conc

ern

for P

eopl

e Paternalistic Relationship

Empowering Relationship

Command and Control

Relationship

No Relationship(Indifference)

Concern for Productivity

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So, what are the motivational issues of the future?

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Ethical Leadership

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Globalization

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Virtual teams

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InformationOverload

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Spirituality & Meaning

Thank You