Stress management

Stressors

Hindrance stressors –◦Those stressful events that have a

negative effect on motivation and performance

Challenge stressors –◦Stressful events that have a positive

direct effect on motivation and performance.

Stress Symptoms◦Physical◦Emotional

BURNOUT◦Long-term stressors◦Emotional, mental and physical

exhaustion◦Symptoms: irritability, impatience,

being cynical◦Five factors creating burnout

Limited control in the workplace Insufficient recognition for

accomplishments No advancement opportunities Poor relationships Organizational culture not compatible

with your beliefs

Six significant sources of job stress1)Role conflict

Confusing expectations

2)Adverse environmental conditions

Noise/air pollution/crowding

3)Adverse customer interactionConflict with customers/lack of mgmt support

4)Environmentally induced ADD5)Job insecurity6)Role overload/Extreme jobs

Stress Management

Improving Personal Productivity◦Dealing with procrastination

Commit to what you want in life Calculate the cost of procrastination Worst in, First out Break the task into manageable chunks Make a commitment to other people Eliminate a few trivial items from your to-

do list Satisfy the need to be busy in

constructive ways Eliminate rewards for procrastinating

(talking to others, walking around, surfing the Internet)

Improving productivity through attitudes and values

Begin with a mission and goals Work smarter, not harder Value orderliness and cleanliness Value good attendance & punctuality

Attain a balance in life Increase your energy

Increase productivity through work habits and skills

Prepare a “to-do list”/set priorities

Streamline your work Concentrate on one task at a time (avoid multitasking)

Stay in control of paperwork Enhance your Internet skills

Why do we care?? Excessive stress is expensive!!

Increased costsmedical coveragelost productivity while at worklost productivity from sick dayscost of hiring new employee

Increased injuries/safety issuesIncreased workplace violenceDecreased customer service