Starbucks

Human Resource Management in

Starbucks

Human Resource Management in

StarbucksAnamika Kumari

Lathika BothraMitesh Sahu

NavinRakesh

Santhosh Srinivasan

Anamika KumariLathika Bothra

Mitesh SahuNavin

RakeshSanthosh Srinivasan

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ContentsContents

• Mission Statement

• Background

• Basics Of HR used in Starbucks

• Strategies Adopted

• Challenges and Related Innovations

• Mission Statement

• Background

• Basics Of HR used in Starbucks

• Strategies Adopted

• Challenges and Related Innovations

The Six Commandments (Mission Statement).

The Six Commandments (Mission Statement).

• Provide a great work environment and treat each other with respect and dignity.

• Embrace diversity as an essential component in the way we do business.

• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.

• Provide a great work environment and treat each other with respect and dignity.

• Embrace diversity as an essential component in the way we do business.

• Apply the highest standards of excellence to the purchasing, roasting and fresh delivery of our coffee.

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• Develop enthusiastically satisfied customers all of the time.

• Contribute positively to our communities and our environment.

• Recognize that profitability is essential to our future success.

• Develop enthusiastically satisfied customers all of the time.

• Contribute positively to our communities and our environment.

• Recognize that profitability is essential to our future success.

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Background NoteBackground Note

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HR-BasicsHR-Basics

• To have right people hiring the right people

• Adaptability, dependability and ability to work in a team

• Employees upfront in job postings

• To have right people hiring the right people

• Adaptability, dependability and ability to work in a team

• Employees upfront in job postings

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Star SkillsStar Skills

• Maintain & Enhance Self Esteem

• Listen & Acknowledge

• Ask for help

• Maintain & Enhance Self Esteem

• Listen & Acknowledge

• Ask for help

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• Training employees to perform job efficiently

• First Impressions

• 2004, Coordinator avg pay $35294

• Manager avg pay is $44790

• Your special Blend

• Training employees to perform job efficiently

• First Impressions

• 2004, Coordinator avg pay $35294

• Manager avg pay is $44790

• Your special Blend

“Treat people like family & they will be loyal & give their all”

“Treat people like family & they will be loyal & give their all”

• Bean Stock Plan

• Working Solutions

• Warm Regards

• MUG (Moves of Uncommon Greatness)

• BRAVO!!

• Spirit of Starbucks

• Bean Stock Plan

• Working Solutions

• Warm Regards

• MUG (Moves of Uncommon Greatness)

• BRAVO!!

• Spirit of Starbucks

Strategies AdoptedStrategies AdoptedTraining• All class of employees including part timers• 24 Hrs of training• Field like retail business, coffee making skills

and create a positive customer experience• Management trainees extended between 8-12

weeks• Fields like store operations, managing people,

training people and IS• Outside training programs & seminars

Training• All class of employees including part timers• 24 Hrs of training• Field like retail business, coffee making skills

and create a positive customer experience• Management trainees extended between 8-12

weeks• Fields like store operations, managing people,

training people and IS• Outside training programs & seminars

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Motivation

• Health Insurance(20 hrs, 90 days)

• Employees as partner(20 hrs, 6 Mnths)

• Flexible work schedule

• Treat people with respect & dignity

• Employee survey

Motivation

• Health Insurance(20 hrs, 90 days)

• Employees as partner(20 hrs, 6 Mnths)

• Flexible work schedule

• Treat people with respect & dignity

• Employee survey

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Challenges Challenges

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How to Tackle the challenges?Using Innovative thoughts…How to Tackle the challenges?Using Innovative thoughts…

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