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I was invited by the International Association of Bussiness Communicators to talk about how social media (Web2.0) is changing their landscape
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implications of Web2.0 for
communicators Alexander Osterwalder, PhD
alex@arvetica.com
Geneva, 15. Mai 2007
what are your worst professional fears as a communicator regarding the Web(2.0)?
what are your hopes as a communicator regarding the Web(2.0)?
what does the web2.0 world look
like today?
When people talk, listen completely. Most people never
listenErnest Hemingway (1899 – 1961)
the cost of creation and
distribution has collapsed
1
“near professional” technology costs nothing
distribution is essentially free
plentiful, cheap, but of low nutritional value…
…but some stand out!
passionate people are creative +/-
much more creative resources to come
we live in an era of participation
2
blogs have democratized publishing
RSS & aggregators
(peer-) rated content enforces meritocracy
when it’s made easy people care
a lot of what matters to your business
happens outside your control…
3
… and it happens faster and faster
[source: Fortune, 2005]
employee bloggers
video interviews with opinion leaders and industry innovators
out-of-the-box thinking
community creation (rss)
aggregation of industry reports
content syndication
private banking library
EXAMPLE
customers increasingly share their experiences online
526 comments !!! to Jeff Jarvis’ post about his Dell
machines
what are customers saying about your company?
co-creating value leverages resources
4
Goldcorp crowd-sourcing
IBM innovation jam
from copyright to creative commons
multi-media content syndication
collective intelligence is often superior to expert knowledge
5
wikis
vs.
from taxonomy to folksonomy by tagging
prime time is dead
6
one size fits no one
niche communities are blossoming
from bloated head to the long tail
people carefully cultivate their online
existence
7
creating identity online: myspace.com
exhibitionism
me, myself and I…
networks rule1 + 1 = 3
8
online social networking leverages your impact
connectors / mavens / salesmen
plug & play: connecting applications in mash-ups
markets are conversations
9
from anonymous organizations to…
… conversations & relationships
Irving Wladawsky-Berger, IBM, VP Technical Strategy and Innovation
“in-world” interviews in an auditorium…
key take-away…
1) Web2.0 is all about web-based bottom-up social media…
2) … that make your stakeholders gain power…
3) … so learn to lose control…
4) … and embrace and leverage the “outside world”…
5) … by integrating stakeholders, …
6) … tapping into collective intelligence…
7) … and taking people seriously
1 - 2 3 4 5 +
A we know where our customer post home made ad-hoc content about us
B we help customers actively participate in creating our brand
C we know the online areas outside of our control that (could) impact our brand
D we integrate people outside our company to co-create business value
E we tap into internal/external collective intelligence to leverage our resources
F we know the online communities related to our brand and listen to them
G we know the online identities our customers cultivate and understand them
H we leverage our networks
I we relate to our customers on a personal level
Web2.0 business readiness self assessment canvas
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Alexander Osterwalder, PhD
alex@arvetica.comwww.arvetica.com
we co-create
Nobody knows your business environment better than yourself. We co-design your strategic vision by building on your knowledge. Through group thinking we find the right answers to the right questions together
we operationalize
Having a great vision is not sufficient - implementation counts. We help you reconcile long term views with short term actions. We make strategy everyone's job by translating it into pragmatic and prioritized projects.
we manage change
Change does not happen accidentally it has to be managed. We help you align strategy, people and processes with respect to your organizational culture and values.
we build knowledge
When you stop learning, you stop competing. We scan the knowledge universe for you, across disciplines and industries. We transfer the best methods, tools and theory in business to your organization.
we connect
Specific problems require specific skills that you do not necessarily dispose of in-house. Through our interdisciplinary network we connect you with leading domain experts.
Thank you
Andreas Reinhold
Jimmy Smith
Rafael López Diez
Uwe Klockmann
Diana Castillo
Uwe Klockmann
Ricardo Junqueira
Anita Bezanson
Ross Mayfield
Sam Teigen
Jason de Fillippo
Guy Mason
Barbara
grintz
99zeros
Galdo Trouchky
Adeghord Malthus
slworking2
Kosmar
Meet Charliehttp://www.slideshare.net/slgavin/meet-charlie-what-is-enterprise20
Approaches of Companies in Germany to the Social Webhttp://www.slideshare.net/apalme2003/approaches-of-companies-in-germany-to-the-social-web
Corporate Excellence through Social Mediahttp://www.slideshare.net/prpoint/corporate-excellence-through-social-media/
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