Smsvn conflicts

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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CONFLICT Conflict is inevitable Conflict in IT projects is usually high Conflict can be good can be bad or VERY BAD.=> So… what will we do when there is a conflict?

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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AGENDA Organizational conflicts Team conflicts Types of power Conflict Resolutions

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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ORGANIZATIONAL CONFLICTS Definition of Responsibility Unclear Conflict of Interest Not Enough Resources Interpersonal Relationships

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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DEFINITION OF RESPONSIBILITY UNCLEAR Unclear who is responsible for what area work Decisions are made that appear to cross

boundaries of responsibility

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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CONFLICT OF INTEREST Personal interests and goals fit within the

structure of the organization? Personal goals >< Organizational goals

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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NOT ENOUGH RESOURCES Resources: money, time, materials and human. Valuable resources need to be protected, shared,

distributed fairly among departments, teams

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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INTERPERSONAL RELATIONSHIPS Prejudices, attitutes, characteristics

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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TEAM CONFLICTS PMI’s most reasons of team conflicts:

Schedules Project priorities Resources Technical opinions

Others: Working Styles Cultural And Gender Differences Personality Clashes Poor Communication

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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WHO IS RESPONISBILITY TO RESOLVE CONFLICTS In a Organization? In a Team?

The one who has power

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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TYPES OF POWER Formal Reward Penalty Expert Reference

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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TYPES OF POWER - FORMAL The formal authority or power derived from the

position.

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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TYPES OF POWER - REWARD Rewards: Salary, promotion, bonus, better

assignment

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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TYPES OF POWER - PENALTY

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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TYPES OF POWER - EXPERT The power delivered from special knowledge or

expertise

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TYPES OF POWER - REFERENT

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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CONFLICT RESOLUTIONS Problem Solving Compromise Forcing Smoothing Withdrawal

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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CONFLICT RESOLUTIONS - PROBLEM SOLVING Find the root cause Discuss to find the solution Everyone is happy

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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CONFLICT RESOLUTIONS - COMPROMISE Everybody loses and gains something All parties get some sort of satisfaction

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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CONFLICT RESOLUTIONS - FORCING Can lead to low morale

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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CONFLICT RESOLUTIONS - SMOOTHING Avoid areas of disagreements, and focuses on

commonalities A way to avoid tough discussions

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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CONFLICT RESOLUTIONS - WITHDRAWING No action is taken, just avoid the conflict. Useful when conflict gets very heated

Organizational Conflict Prepared by Nam Trung – 17/10/2013

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CONCLUSIONS Conflict exists for many reasons. Conflicts are necessary for health relationships,

for sharing of ideas and vital to the growth of a group or organization.

Proper management of conflict can lead to an established trust and collaboration.

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