Room service

Bryan Cheong Teik Sam Choong Yew Heng Foo Wei King Chan Litt Bin Jeffry Chee Hoe Chan Muhammad Faiz bin Sahrom

What Is Room Service?   Room service is part of the hotel operations where

they serves food conveniently to their respective guest rooms by just calling the room service department and place order of food & drinks to be sent to their room.

  Room service is a 24 hours service

  Duties includes checking of minibars upon check out,collecting breakfast menus every morning.Sending food and beverage & room amenities to guest.

Why Room Service?   Can enjoy meals in the privacy of own

room.

  Can place order even at odd hours.

  Food is delivered to room,therefore it saves time.

Room Service Orders

 Telephone   Interactive TV system  Door Knob Menu

Room Service’s Order Flow Guest Order / Order Taking - By phone - Door Knob Menu - Television

Preparation - Mise en place of the tray or trolley from the pantry - The order will be done by the distribution departments (kitchen/bar)

Distribution / Service - Room service staff bring the tray or trolley using stairs, lift or special lift for food

Billing - On spot OR charge to room - Room service department will communicate the order to the front office in order to charge the bill to the room if the payment has not be done on spot by the customer

The Sequence of Room Service

1.  Knock the door lightly 2.  Announce yourself (room service~) 3.  Greet guest warmly 4.  Use guest’s name 5.  Ask if you may enter in the room 6.  Ask where to set up order 7.  Offer to pour beverage (bottle beverage) 8.  Service of the dinner according to the guest needs 9.  Offer additional assistance 10.  Inform guest about pick-up 11.  Wish guests an enjoyable meal 12.  Thank the guest

Location of Room Service Pantry

 Close to the kitchen  Close to the service lifts  Close to storage areas

Mobile Folding Room Service Table  Comfortable even

though for 4 persons.

 Quiet rolling wheels made from Vinyl-coated PVC.

 Comes with a food warmer racks below.

 Can be cleaned with soap and water, or can be steam cleaned.

Plate Warmer   Made from stainless steel.   Has double door for ease of

usage.   Holds up to 120 plates at a

time.   Low electrical usage due to

low power needed to operate.

Coffee Machine   Height adjustable legs with rubber

footings   Large lid area for warming and

stacking cups   Easy swivel positioned steam arms

and extensions available   2&3 group machines have 2 steam

arms and alternative nozzles for frothing.

  The volumetric models not only have a control box for each touch pad, but also a separate control box for the override system

Micros   MICROS Systems makes point-of-

sale terminals, central reservation systems, and other hardware and management software.

  Touch-screen systems that restaurant employees use to register orders and bill customers.

  Keep track of inventory and enable management to analyze demand.

Blending Station   Allow you to blend almost any drink

at the touch of a button.   Each program combines the right

speed and timing to produce perfectly blended and homogenised drinks with no icy chunks.

  The blender comes complete with a perspex sound-reducing cover.

  The in-counter mounting provides extra stability, ease of cleaning and a neat appearance, making them ideal for exceptionally busy operations.

Ice Machine

•  Makes up to 30 kg of gourmet cubed ice a day.

•  Store 12.5kg of ice (approx. 4 bags) in its storage bin with pouch holder and hygenic scoop holder.

Food Warmer Machine   Fit up to 6 items inside.   The exterior is stainless steel, and

the interior is aluminum. Both clean quickly and easily. With the added benefit of a removable back panel.

  Easy to maintain the quality of food.   Each unit has its own built in

thermostat to keep the temperature at the optium level.

  Compatible with room service table.

Types Of Menu

Two types of menu

Breakfast Menu

All Day Menu

Three types of breakfast

Light Breakfast

Standard / Continental Breakfast

Heavy Breakfast / American Breakfast

Full English Breakfast (Traditional)

All-Day Dining  A la carte menu

Benefit -Same as the normal restaurant menu Drawback -Limited to only a certain time

Other services

Tea Service Coffee Service

Wine Service

Other Items •  Amenities

-Fruits -Chocolates -Sweets

•  Mini Bar(in room) -Soft drinks -Alcoholic drinks -Snacks