PINAR AKKAYA - Oooops! When recruitment interviews go wrong

Ooops!

Pinar AkkayaBNC Recruitment Summit

21 September 2011, Istanbul

When Recruitment Interviews Go Wrong

BNC Recruitment Summit,

Istanbul

Before I start…

This presentation is about the

mistakes interviewers make…

They do several mistakes

too…

But that‟s the subject of

another presentation

Candidates?

Why the interview success is so important?

Because:

We make people

choices

Organizational

performance

Great people choices lead to:

Individual success

What‟s your

goal?

to hire

“the right person”

for “the job”

3 pillars of an interview

Cultural Fit:

ıs he in line with the way

we do business here?

Technical Fit: Can

this person do the

job?

Motivational Fit:

Does he have the

traits and desire to

do the job?

Close your eyes…

Remember the worst interview you‟ve

had!

hiring is a

challenge!

we sometimes make mistakes

and yes..

Mistakes

under the

magnifier

Let‟s get

started!

Starring…

The Tricker The IncompetentThe SuperficialThe

Disorganised

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Istanbul

Episode 1

The Tricker

BNC Recruitment Summit,

Istanbul

Being curious: Is this really a

question that will measure a

competence?

Trying to chase the

candidate, stressing him

unnecessarily

Being irrelevant: Asking

questions for competences

that are not necessary for the

role

Sugarcoating the

job

Setting a bad

interviewing

environment

BNC Recruitment Summit,

Istanbul

Episode 2

The

Incompetent

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Istanbul

What am I looking for?

What’s in the market?

Ah, my interviewing

techniques!

A good fit? What??

Resume is a star

This is a great job, in a

great company

I’ve got my own

theories to assess

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Istanbul

What am I looking for?

Not knowing your target.

Not having a clear idea of what you

are looking for.

Not being specific about the duties,

skills, and competencies you need.

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Istanbul

Not knowing the market:

Availability and Cost

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Istanbul

Poor Interviewing Techniques

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Istanbul

CV The King

Many people are too

influenced by the

resume of the

candidate before the

interview.

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Istanbul

Ignoring the question of “fit”

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Istanbul

Not selling the job and the

company

Interview is a two way street!

Talent is scarce!

Good candidates have many choices.

Make him feel that “this is a great place to

work for!”

Even the one who will make not the cut!

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Istanbul

Assessing with personal theories

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Istanbul

Failing to see the exceptional

“talent”

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Istanbul

Episode 3

The Superficial

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Istanbul

I ask a question, you already

know the answer

Hey, you shine!

Men are always ….

Great, you look exactly

like me!

Yep, I made up my

mind!

Waow, how

gorgeous she

looks!

BNC Recruitment Summit,

Istanbul

Asking predictable questions

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Istanbul

Letting a candidate‟s one major

positive blind you to the

negatives

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Istanbul

4–9 mns

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Istanbul

BNC Recruitment Summit,

Istanbul

Cloning error/Mirror imaging

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Istanbul

The beautiful / handsome candidate

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Istanbul

Episode 4

The

Disorganized

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Here, it takes ages to decide!

He declined? Gosh, we

restart

Sound of Silence

We are crowded over

here, let us decide

togetherToo many

candidates!

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Having a very long assessment

cycle.

12 to 16 weeks to fill a vacancy

Good candidates are lost to more

decisive companies

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Istanbul

Not having “backup” candidates.

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Silence: No replies, no feedback

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Too crowded and not too right

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Not enough or too many.

the

mistake

s

This was

about

Bad

Hire!

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Istanbul

A 'bad hire'

is

a new recruit

who

either does not have the required skill set

or someone who does not have the right

attitude

required for the job.

Hiring is Costly!

Bad Hires

Cost Even

More!

Jack Welch

„Hiring great people is brutally hard…I‟d say as a young manager, I picked the

right people about 50% of the time. Thirty years later, I had improved to about

80 %.‟

(quote from Winning)

Individual success

Organizational

performance

Great people choices lead to:

But bad hires have a direct effect too on

How to calculate the cost of a bad

hire?

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Istanbul

Here is a Bad Hire Calculator

Source: www.hrworld.com

BNC Recruitment Summit,

Istanbul

let‟s take a closer look

Source: www.hrworld.com

Here is a Bad Hire Calculator

but there is more to it!

HR time and recruiting costs

Training

costs

growth

and reputation of the Company

financial results of the company

Productivity loss

one to five times of the annual salary

morale and confidence of the other employees

attritionrisk for business secrets and company data

loss of customer loyalty

and the brand equity

harder work

for others

low employee morale

f r u s t r a t i o n

Lega

l fee

s, in

den

mit

ies

re-hiring

Before I leave you…

Interviewing

is an art.

Interviewing

is a science.

Develop your own interviewing

style

Understand the art &

science of interviewing!

Structure your interview

Use a mixture of different

techniquesKeep an eye on the candidate

psychologyTake notes

Are you a “trained”

interviewer?

Are you a “prepared”interviewer

?

Prepare, prepare,

prepare!

For those who want to dig

deeper…

From my library…

The End

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