Peer Assist On AAR

HeadstartHeadstartW k hWorkshop

2008 actKM ConferenceCory Banks

Knowledge ManagerPB (Parsons Brinckerhoff)

Who am I?Who am I?

"A learning experience is one of those things that says, 

‘You know that thing you just did? Don't do that.' "g y jDouglas Adams

What is a Headstart ?What is a Headstart ?The Headstart is designed to give staff theThe Headstart is designed to give staff the advantage of leveraging the collective wisdom and experience of colleagues who have undertaken similar work in the pastundertaken similar work in the past.

This leads to developing a ‘knowledge’ network of people who can assist in a formal and informal manner.

The activity should be undertaken in the first few weeks of a person starting in a role orweeks of a person starting in a role or assignment.

Attribution: The format is based on the Peer Assist model developed by Chris Collison and Geoff Parcell as published in their book “Learning to Fly” (www.learning‐to‐fly.org). 

What is a Headstart ?What is a Headstart ?• A number of experienced people are invited toA number of experienced people are invited to share their knowledge with someone who is starting a piece of work in an area similar to th i itheir experience.

• This Experience could be:This Experience could be:– in that Business Unit (Customer Service)– working with the same Stakeholder(s) (GM)g ( ) ( )– similar in complexity (Group‐wide Program)– using the same Vendor

l f ( l )– similar type of Project (Approval System)– similar role (Project Manager)

What is a Headstart ?What is a Headstart ?

Purpose• “Map making” AMap making

• Learning

• Discovery

ADiscovery

• Sharing

• Not CheatingNot Cheating

• Working Smarter

• A K A Peer Assist B• A.K.A. Peer Assist B

Workshop AgendaWorkshop Agenda

• Overview

• The Challenge• The Challenge

• Conceptual Planp

• Q & A

• Responses

• Reflection• Reflection

Ground RulesGround Rules

• No Rank

• Safe Environment

• Open, Honest, Adult, Professional Discussion

• No Blame

• No Repercussionsp

• Not Performance Based

• Learning/Improvement Focus• Learning/Improvement Focus

• Group Values Based Conduct 

Workshop Agendap gHOST PARTICIPANTSFACILITATOR

OverviewAgenda, Ground Rules

OverviewAgenda, Ground Rules

The ChallengeSetting the Scene

The ChallengeSetting the SceneSetting the SceneSetting the Scene

Conceptual PlanDraft Map

Conceptual PlanDraft Map

QuestionsClarifying PointsQuestions

Clarifying Points

ResponsesShare Experiences

ResponsesShare Experiences

ReflectionValue, Improvement

ReflectionValue, Improvement

The ChallengeThe Challenge

Conceptual PlanConceptual Plan

QuestionsQuestions

Example StoryExample Story

• SOE Rollout

• ~ 9,000 Desktops 9,000 Desktops

• >400 Project Staff

• Initial Narrative Capture

• SensemakingSensemaking

• 4 Themed Workshops

• Findings Shared

MapMap

ReflectionReflection

Headstart Activity• What worked well?• What worked well?

• What didn’t work well?

• Could you use this?

O h Q i ?Other Questions?

ThankyouThankyou

Cory Banks• cbanks@pb com au• cbanks@pb.com.au

– Profile: http://www.linkedin.com/in/corza

– Slides: http://www.slideshare.net/corza

– Blog: http://corzandeffect.blogspot.comog p //co a de ec b ogspo co

– Twitter: corza

Blatant PlugBlatant Plug

Queensland Knowledge Management Forum

http://au.groups.yahoo.com/group/qkm