Paula Young Transforming how works gets done at PwC

Transforming how work getsdone at PwC

Paula Young19 November 2013

PwC ─ an overview

158Countries

776Locations

182,000+People

Assurance, Tax & Advisory services

Helping organisations and individualscreate the value they’re looking for

PwCPwC

The Cathedral & the Bazaar

PwC

Our goal

To provide one common socialnetworking & collaboration platform thataccelerates our ability to connect witheach other and collaborate together tocreate value for ourselves and ourclients.

PwC

Our approach

• Start small, think big

• Move fast - experiment, listen, learn and iterate

• Buy not build, configure not customise

• Go where the energy is

STEP 7, 8, 9 & 10:

90-day sprints

7

RFI to vendors

STEP 2:

requirements+ funding

STEP 1:

vendor selection

STEP 3:

contracting

STEP 4:

design + test

STEP 5:

creatingawareness

STEP 6:

creating value

Pilots > Waves

Energy

9

Enabling change - bumps along the way

• Expect and harness resistance

• Bringing internal groups on the journey

• Managing the risks

- protecting client confidentiality

- data privacy and ediscovery

- IT security

11

1200 advocates

playing a key rolein our success

Strictly private and confidential

Spain

13

14

In Singapore they had a flash of inspiration …

Norway

15

100%adoption

Emerging practices

1. Encouraging “Advocates”

2. Giving it away

3. Main communications platform

16

What value is getting generated?

Improving how work gets done

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Business Development: Taking the pain out of proposals

Account Teams: Connecting people and facilitating collaboration

Markets: Gaining insights into topical issues

People Engagement: Connecting with our people in meaningful ways

Innovation: Sharing new ideas and creating new ways of working

Onboarding: Plugging people into the PwC network

Measures & business results?

Business Results – FINDING EXPERTISE

Research while you sleep

19

23 replies

17countries

One Friday, a managerin PwC Russia asked aquestion...

“Do taxauthorities inother countriestake tax from anagent, even ifthey haven’twithheld the taxfrom theirclient...?”

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“This was a two-week proposal we did inone week … we didn’t lose sleep.”

Business Results – WINNING NEW WORK

Taking the pain out of proposals

the $10million bid

THE PREMISE | A two-weekproposal finished in just one week.

OPPORTUNITY

The per cent reductionin version control issues.

= a higherquality

documentdelivered

in half the time

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Comments wereread out live on

stage - the leaderswere listening.

Business Results– GIVING OUR PEOPLE A VOICE

People engagement – a new way to lead

Territory SeniorPartners

THE PREMISE | An opportunity forpeople to engage with leadership andjoin the conversation.

2013 + 2013

The number ofparticipating countries

PwC

User-driven

Transparent

Inclusive

Authentic

Vibrant

Collaborative

A fundamental shift is happening …

Connect

Collaborate

Create

IT’S ABOUT:

• Communication andconnection

• Building relationships• Willingness to

participate, engageand share

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A big opportunity tothe way PwC works

with Spark you can ...

enhancetransform

Thank you

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paula.young@uk.pwc.com