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Project Value Delivery
© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m
Business TransformationBest Practices
(Project-Driven businesses)
Jeremie AverousJune 2015
© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 2
6 Key Success Factors for Business Transformation
• Visible company commitment & ownership– Leadership by key executive dedicated full-time– Full ownership & accountability of program
• Effective Prioritization of initiatives– Focus to ensure delivery
• Dedicated team & budget– Manage as a Project, outside operational pressures
• ‘Embedded consulting’– External expertise brought in as needed, advisory role– Junior positions filled in by people from the business
• Include Change Management program– Involvement in solution definition– Communication, training, dissemination of key personnel
• Full inclusion & cooperation of IT department– Systems implementation can be quick if strong link
© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 3
Business Transformation Roadmap
Consistent implementation
+Change
management
Overall Scoping(objectives, prioritization,
high-level plan)
Stream scoping
Stream scoping
Stream scoping
Stream delivery
Stream delivery
Stream delivery
Step 1 Step 2 Step 3 Step 4
Agile PM approachSprints, facilitation, cross-functional,
Prioritization
Conventional PM approachDeliver scope, MoC, conventional
Project Control
Senior Management Involvement
© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 4
Visible Company Commitment & Leadership
• Develop and share sense of Urgency• Define expected benefits for the business• Transformation PM must be high profile executive
with company experience / recognition– His nomination must hurt!, assignment must be full-time
• Individual Streams PM must be from the business• Junior contributors from the business• Senior Management must be directly involved in
shaping and implementation phases– Participation to workshop– Communication, roll-out support
• Significant budget set aside for transformation no need for further approvals
© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 5
Effective Prioritization
• Prioritization is essential for delivery– You can’t solve all the issues in one go. More prioritization
means more focus and surer delivery• A mix of Short term wins + Important ground work
– Short term wins to demonstrate change and address barriers (obsolete policies)
– Important ground work to implement structural changes
• Once prioritized and approved, stick to it unless life-or-death issue!– Transformation projects often suffer of significant scope creep
Effort
Impact
(?)!
© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 6
Dedicated Team & Budget
• Significant dedicated budget– Include dedicated resources + support and input from the
business (time)• Separate office zone, dedicated integrated team
– Internal and external resources mixed in same area– Project setup (document management, timesheet etc.)
• Team building and team spirit development• Reporting, forecasting etc as normal project
© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 7
Embedded Consulting
• Limit consultants to senior consultants with industry & field experience– In support of managers from the business– Recommended deputies to main managers (Program + streams)
+ transformation / change expertise– Bring best practices / disruptive ideas if needed
• Provide junior resources from the business rather than contractors/ consultants– Great development opportunity for individuals– Better suitability of end product to business– Change agents when will be assigned back in organization– If missing people rather take contractors in operations and assign
long term employees to the transformation project
© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 8
Include Change Management Program
• Change management is recognized as being essential in actual implementation
• There are Change Management experts / companies• 5 stages
– Business participation to framing / scoping– Regular communication– Create short term wins– Use pilots to foster interest and support– Roll-out & implementation plan:
• including substantial communication, training• Involve business with user champions, participation to user
acceptance tests, pilot implementation, train-the-trainer
© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 9
Full Inclusion & Cooperation of IT department
• Most transformation programs include the implementation of IT systems
• Strong opinionated pure IT departments can substantially slow down/ stop transformation processes
• Or generate the adoption of solutions outside company frame e.g. cloud etc.
• Best Practice:– Involvement from the start at management level– Share the urgency– Willingness to reconsider older policies in view of new
technology– Support rather than constraint implementation and
anticipate infrastructure requirements
© Project Value Delivery, 2016w w w . P r o j e c t V a l u e D e l i v e r y . c o m 10
Harvard’s Dr. Kotter’s“Leading Change” Model
• 8 steps for transformational change
Com
pany
co
mm
itmen
tDe
dica
ted
team
& Bu
dget
Effe
cctiv
ePr
iorit
izatio
nEm
bedd
ed
cons
ultin
g
Incl
ude
Cha
nge
Man
agem
ent
Full
Incl
usio
n IT
dept
Create Sense of Urgency X XBuild Guiding Coalition X X XForm Strategic Vision & Initiatives X X XEnlist Volunteer Army XEnable Action by Removing Barriers X X XGenerate Short Term Wins X X XSustain Acceleration X X XInstitute Change X X X
W e E m p o w e r O r g a n i z a t i o n sT o b e R e l i a b l y S u c c e s s f u l i n
E x e c u t i n g L a r g e , C o m p l e x P r o j e c t sDiscover more on
w w w . P r o j e c t V a l u e D e l i v e r y . c o m
Project Value Delivery
THANK YOU!
W e E m p o w e r O r g a n i z a t i o n sT o b e R e l i a b l y S u c c e s s f u l i n
E x e c u t i n g L a r g e , C o m p l e x P r o j e c t sDiscover more on
w w w . P r o j e c t V a l u e D e l i v e r y . c o m
Project Value Delivery
Project Soft PowerUnleashing Value
from YourLarge, Complex
Projects
Project Health Check
Project Coaching
Organizational maturity
Team effectivenessIntercultural leadership
Advanced project trainingProject Startup support
Project Recovery
Advanced risk management
Project Control and Reporting
Support systems integration
Convergence planning
Remote sites integration
Leadership development
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