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The presentation describes the basic feature set available from fixyourstreet.ie integration with vtiger and sugar crm available from Target Integration
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Open Source CRM & FixYourStreet.ie
An Introduction
David Rosneydavid@targetintegration.co
m+353 87 2533641
© Target Integration Ltd
What is Open Source?→Open Source = Independence
→To Customise the code→No license fee→Community driven→Support of enterprise
© Target Integration Ltd
Open Source CRMs→A large number of options but two
main leaders
© Target Integration Ltd
TerminologyFYS
→ Reports
→ Comments
SugarCRM
→ Cases
→ Notes
vtiger
→ Trouble Tickets
→ Comments
© Target Integration Ltd
SugarCRM Interface
© Target Integration Ltd
vtiger Interface
© Target Integration Ltd
Basic Features Set→Fetching Reported Reports from FYS
and putting it in CRM→Selectively pushing updates on
reports from CRM to FYS→Updating CRM with comments from
FYS
© Target Integration Ltd
Other Features→Send email on receiving new report in CRM→Send email to the relevant individual/ contact on
report update →Provide reports on the performance of helpdesk →Web based and hence operating system agnostic →No client software installation and maintenance→Can be integrated with existing authentication
Server (LDAP/Active Directory)
© Target Integration Ltd
More Information→For more information contact
→David Rosney, Business Development Manager
Target Integration Ltddavid@targetintegration.com+353 87 2533641+353 1 886 5684
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