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From the Event "Deciphering the Viral Code - Secrets of the Internet Kingdom" 16/3/11
Citation preview
Natan Gavish
Director, Business Development
Salesforce.com
Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breachof our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended January 31, 2011. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Our Mission: Cloud Computing Driver, Catalyst & Evangelist
1960sMainframe
1980sOn-PremiseClient/server
TodayEnterprise Cloud
Computing
276
290
305316
331
354
377
394
429
457
First Cloud Company to Exceed $1.8 Billion Annual Run Rate29% Revenue Growth Y/Y in Q4 FY11
$$11..8 8 Billion+Billion+ ##44Fastest Growing Company 2010Annual Revenue Run Rate
3541
4655
6472
8391
105
118
130
144
162
177
192
217
248
263
Qu
art
erl
y R
eve
nu
e (
$M
)
Revenue through fiscal quarter ended 01/31/11
51800
55400
59300
62300
67900
72500
77300
82400
87200
92300
Paying Customers92,300+92,300+
Strong Growth in New Customers
750 1125 15002000
25003000
3500
43004900 5100
57006300
70007700
8700
9800
11100
12500
13900
15500
16900
18700
20500
22700
24800
27100
29800
32300
35300
38100
41000
43600
47700
FY2006 FY2007 FY2008FY2003 FY2004 FY2005 FY2009 FY2010 FY2011
Applications Moving to the Cloud
1960sMainframe
1980sOn-PremiseClient/server
TodayCloud Computing
Applications
Platforms Moving to the Cloud
1960sMainframe
1980sOn-PremiseClient/server
TodayCloud Computing
Platforms
Collaboration Moving to the Cloud
Lotus Notes
1980sWork GroupComputing
2000sIntranet
Computing
TodaySocial
Computing
Lotus NotesMicrosoft Groove
File Sharing
Databases Moving to the Cloud
Big Table
1960s-1970sHierarchical Databases
1980sRelational Databases
TodayCloud
Databases
The Cloud Serves Companies of Every Size
ENTERPRISE
MID-MARKETMID-MARKET
SMALL BUSINESS
The Global, Enterprise Standard for Cloud Computing
> 40,000subscribers
> 15,000subscribers
> 7,000 subscribers
subscribers
> 5,000 subscribers
The Cloud Computing Model
Multi-tenant
Automatic Upgrades
Pay-as-you-go
Real-time
5x Faster
IDC White Paper sponsored by Salesforce.com: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”,
Doc # 219965, September, 2009
The Cloud Computing Test
Other vendors
Hardware/Software Costs ? $0
Automatic Upgrades ? 3 per year
Scalability ? Instant
Democratic ?1/3 small business
1/3 midsize business
1/3 large business
Apps Marketplace ? 1000+ apps
Energy Efficiency ? .09 grams CO2/transaction
Recognition For Innovation In The Cloud
The 100 Most Trustworthy Companies
Technology of The Year Top 100 Innovative
Companies
VisionaryEnterprise Application Servers
LeaderSales Force Automation
Leader CRM Customer Service Contact Centers
Editor’s Choice 2010Professional Edition
Enterprise Suite CRMMid-Market Suite CRMSmall Business Suite CRM
#4 Fastest Growing Company 2010
"This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from salesforce.com. To access the report, please go to www.salesforce.com."
11th Fastest Growing Hi-Tech Company 2010 #52 Best Places to Work
One of 2010’s Most Ethical Companies
Top 10 Entrepreneurs & Cool Company
Forrester Groundswell Award
Best Mobile ExperienceBest Social Networking Solution
Chatter: eWeek Product of the Year
Chatter: Innovation Award
Chatter: Best Product of 2010
2010
228,000+ hours community
1%Time
Equity
Product
228,000+ hours community service
9,500+ non-profit organizations
$21 million + grants
2000s Mobile Cloud Computing
1990s Desktop Cloud Computing
Ten Year Computing Cycles10x more users with each cycle
1960s Mainframe Computing
1970s Mini Computing
1980s Client/server Computing
Social Networking Surpasses Email
Email Users
Social Networking Users
Source: Comscore, 2010
Broad Change in Internet Usage
Top Internet Use Cases
Source: Nielsen Wire, January 2011. Morgan Stanley Internet Mobile Report, December 2009
Video
Search
Facebook Leads Industry in Ad Impressions
sites
U.S. Share of Display Ad Impressions
sites
sites
Source: Comscore, November 2010
Next Generation Devices Changing How We Access the Internet
Device Shipments
Smartphones
Tablets
Source: Gartner Research; Smartphone, Tablet, and PC Forecast, December, 2010.
Desktop
Mobile PCs
Tablets Moving Rapidly into the Enterprise
CIOs Surveyed on Tablet Usage
2010
Purchased for Employees
Employee-owned Tablets Allowed
Not Allowed
2011
Morgan Stanley, “Tablet Demand and Disruption”, February 14, 2011.
Fundamental Shift in Cloud Computing
Easy . Fast . Low Cost Social . Mobile . Open
Why isn’t all enterprise
software like
Amazon.com?
2000 2011
Why isn’t all enterprise
software like
?
“The Facebook Imperative”: The World Has Changed
Click
Pull
Tabs
Amazon.com
Touch
Push
Feeds
Desktop
Location Unknown
Windows/Mac
Self-integrated
Click
2000
Smartphone/Tablet
Location Aware
Android/iOS/Java/Ruby
Marketplace
Touch
2011
Cloud Database
Massively Scalable Data
Service
ACID Transactions
& Triggers
Social Data Model
Mobile Self-tuningQuery Optimizer
Open, Trusted Cloud Database and Infrastructure
Multi-tenant Infrastructure
REST & SOAP API’s
Row LevelSecurity
Identity & Authentication
Backups & Disaster Recovery
Enterprise Search
ISO 27001 Certified Security
Proven Reliability
Automatic Elasticity
TrustedStatus
Real-timeUpgrades
Real-time Sandbox
Salesforce to Salesforce
Global DataCenters
HighestPerformance
Multi-tenantKernal
Form Builder Content Delivery Network
Java Runtime Ruby
Force.com: Open Platform for Building Enterprise Apps
Process Builder Integrated CMS IDE Instant Deployment
Instant Scalability
Report Builder Point & Click Editor
Spring Framework
Collaboration Website Components
JPA Open Architecture
World’s Leading Sales Application
Email & Calendaring
Real-time Analytics
Partner Management
Accounts &
Contacts
Marketing & Leads
Opportunities & Quotes
Workflow & Approvals
The Next Generation of Customer Service
Call Scripting Contracts &Entitlements
Dashboards &Reports
Email Search Partners
Social Monitoring
SocialAgent
Social Contact Center
Social Communities
Social Knowledge
Social Analytics
IT Help Desk Accounting
Field Service eSignature
Data Cleansing
RecruitingContract
ManagementProposals &
Presentations
EmailMarketing
CompensationManagement
The World’s Leading Cloud Computing Marketplace
Recruiting Management Presentations MarketingManagement
Social Collaboration for the Entire Enterprise
Profiles File Sharing App Updates
GroupsStatus Updates
Security &Sharing Model
Real-time Analytics
Feeds Mobile
Our Most Successful Product Release
Magic Quadrant for Customer Service
Call Centers
Market Leadership Product InnovationCustomer Success
90,000+ Active Customers
Product of the yearProduct of the yearCall Centers Product of the yearProduct of the year
Most innovative product
Most innovativeproduct
Excellence award
JP McCarvelMarketing Manager
Phenomenal Success with Chatter
Average Percentage Improvements Reported by Customers
Source: Salesforce.com Customer Relationship Survey conducted Nov. 2010 by an independent third-party MarketTools Inc. on 6,000+ customers randomly selected, representing organizations across the globe, of all sizes and from a diverse set of industries. Response sizes per question vary. Data is intended as a guideline based upon historical results from a sample set of customers. Results are dependent upon many different factors that are customer-specific. Therefore, actual results will vary.
Chatter Makes Everyone in Your Company More Productive
Real-TimeAnalytics
App Updates
File SharingGroupsProfiles Security &Sharing Model
Status Updates Feeds Mobile
Allow Your Non-CRM Users to Collaborate TooLeverage everyone in your company
Profiles, Feeds, Groups
Contextual Collaboration
SFDC Content, Ideas & Answers
Free Application: up to 10 objects
Chatter Only PackageSubscription Includes
Free Application: up to 10 objects
Dashboards & Reports
Chatter Mobile
Chatter Desktop
• Users of other apps can collaborate
• No need to be in a browser
Chatter for the Entire Enterprise
Chatter.com
Free
Profiles
Status Updates
Feeds
Chatter Plus
$15 /user/month
Includes Chatter Free, PLUS:
Accounts & Contacts1
Force.com2Includes all
Chatter features
Profiles
Status Updates
Feeds
Chatter Free
Free
Sales CloudService Cloud
Force.com
Feeds
Groups
File Sharing
Directory
Chatter Desktop
Private and Secure
Force.com2
Dashboards/Reports
Workflow
Tasks & Activities
Sharing & Security Model
Chatter featuresFeeds
Groups
File Sharing
Directory
Chatter Desktop
Private and Secure
92,000+Customers
65 MillionBusinesses
Dell Manages a Global Organization with Chatter
100,000 Chatter Subscribers
15,000 Sales Subscribers Across 20 Countries
10% Increase in Sales Productivity
$1 Billion in Approved Partner Deal Registrations
Michael DellCEO
Motorola Keeps Everyone Aligned on Chatter
+1,000 Chatter users
Legal, finance, and operations collaborate on partner contracts
Device Selector App instantly Chatterized
Royalty payments Chatter to executives
Elias DayehSr. Manager, Business Operations
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