Multiculturalism and Diversity in the Workplace

World’s largest home improvement retailer

Introducing

The Home Depot Multiculturalism Initiative

» World’s largest home improvement specialty retailer

» More than 2,200 retail stores

» Publicly traded company

The Home Depot Who We Are

Diversity:• Is a state of affairs• Can exist in the absence of

multiculturalism• Process of strategically managing unique

needs in a diverse workplace

Multiculturalism:• How we feel towards others based off

our socially constructed knowledge• How power is distributed in companies • Cultural differences creates barriers in

communication and relationships• Promotes the value in diversity

Multiculturalism vs. Diversity What is the difference?

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A defaced ad in a subway was posted on social media sites.

The Gap responded by showcasing the ad to show solidarity and support.

Multiculturalism in Action

The Gap is running their holiday #MakeLove campaign featuring a wide variety of diverse models.

Multiculturalism in the Workplace

Why Does it Matter?

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!We Read About Discrimination Every Day

The Home Depot must draw from a diverse cross-section of people to achieve our mission. We are a place where people count and the differences between them do not, a place where contributions count and differences are used to an advantage and not a disadvantage. Our ability to serve our customers is enhanced by the positive and creative power which comes from our diversity.

The Home Depot Multiculturalism

Statement

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Steps to Strategic Planning Phase 1-4

We have ideas for every step of the way

1Assess the Current Dynamics

2Identify Gaps and Priorities

3Develop a Strategic Plan

4Evaluation

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Assess the Current Dynamics

Who are we as a company and who do we serve?

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Assess the Current Dynamics Across the U.S., our bilingual store associates wear “i speak” badges representing 28 languages.

We leverage a database of more than 10,000 diverse and small business suppliers to source products and services.

There are 35,000 U.S. military veterans working for The Home Depot and approximately 1,500 associates serving our country on military leave at any given time.

44% of our store support center associates are members of an Associate resource group.

Through philanthropy and volunteer work, the company directed more than $22 million to diverse populations.

We have pledged more than $80 million as part of our celebration of Service campaign to benefit veteran-focused nonprofits.

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2 Identify Gaps and Priorities

What areas do we need to focus on to achieve our goals?

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Gaps and Priorities• Increasing the recruitment and

retention of diverse people

• Provide flexibility for supporting employees to balance work and life responsibilities

• Reducing harassment in the workplace through increased awareness

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‘In the end, an inclusive and respectful

environment means all associates can bring their whole selves to work.’

What the end result will look like

Arlette Guthrie Vice President Talent Management & Diversity

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3 Develop a Strategic Plan

What steps are we going to take to embrace multiculturalism?

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• Internal Promote Program

• Referral Program

• Salary Scale

• Cultural Lunch Day

• Translate Training Materials

• Diversity Awareness Training

Develop a

Strategic Plan Steps to Take

Increasing the recruitment and retention of diverse people

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• Maternity leave for men and adoptive parents

• ‘Keep-in-touch’ program

• Non traditional days off

• Work and life balance

• Mentorship

Develop a

Strategic Plan

Provide flexibility for supporting employees to balance work and life responsibilities

Steps to Take

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• 1-800 # or an outsourced hotline to file harassment complaints

• Open door policy for managers

• Communication

• Mentor Program

Develop a

Strategic Plan Steps to Take

Reducing harassment in the workplace through increased awareness.

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EVALUATION

Conduct Surveys, Report Analytics, and Revise Plan

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How to Use Job Satisfaction Surveys

Job satisfaction. Training and career development opportunities. Team experience. Experience with management. Performance Reviews.

SPEAK FOR THEMSELVESLet Your Employees

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Sample Business Scorecard

Business Scorecards

Help to:

Translate the vision into operational goals;

Communicate the vision and link it to individual performance;

Business planning, Index setting;

Feedback and learning, and adjusting the strategy accordingly.

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? But wait… There’s More!

Questions, Comments, Concerns?

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One Final Thought