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MONDIALRELAYTHELARGEST
EUROPEANNETWORKFORE-COMMERCE
DELIVERY
x
www.mondialrelay.com
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Awell-known brand
billion€ofturnover
123ActiveBusinessUnitsin20countries
AnexpertiseFormorethan60years
54000employeesAllovertheworld
N°2worldwideofConsumer
e-commerce(BtoC)
MondialRelayisacompanyof3SIGroup, a100%subsidiary ofthegerman GroupOTTO.
• OTTOGroupinafewfigures(2015):
• Three businesssegments:
MultichannelRetail
FinancialServices Services
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Awell-known brand
182million€urosofturnover
50+millionParcels peryear
Morethan 9 000e-merchants customers
650employees
Morethan 43years ofexperience fordelivery
Distributionin16 Europeancountries
4 Hubs
24 distributionagencies*
Morethan36000PointsRelaisinEurope
Ouractivity… Ourfiguresin2016…Ourcompany…
*IncludingCorse.
• MondialRelayinafewfigures:
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OurServiceoffer
• Tailor-made solutions
FORALLYOURPARCELS
0 130kgfrom upto
Home
Make it easyat home
At home, withappointment
Home
Delivered &installed foryour comfort
HomeCheaper, take
away yourparcel
Drive PUDO
Flexible & closeto you,
make your pick
ReverseYour easy and
high performance reverse
Recycling
You recycle, we collect
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• 4 waysforYOURdeliveries
OurServices
Without appointment
With appointment,1deliveryman
With appointment,2deliverymen
Pick upPointdelivery
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CountriesinPartnershipwith
France +:
Belgium
Luxembourg
Spain
Portugal
Germany
United Kingdom
Ireland
Italy
Austria
Czech Republic
Slovakia
Hungary
Netherlands
Denmark
Sweden
Finland
BELFAST
DUBLINLONDON
LISBON
MADRIDROMA
COPENHAGEN
HELSINKI
AMSTERDAM
LUXEMBOURG
BERLIN
PRAGUE
VIENNA
BRATISLAVA
BUDAPEST
Martinique
French overseas departments (DOMs)
Guadeloupe
Reunionisland
Guyana
BARCELONA
LILLE
BRUSSELS
ORLEANS
HubMondialRelay
OurServicesoffer
PARIS
STOCKHOLM
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• MondialRelayEuroparceloffer
OurServicesoffer
Networkof
36000PointsRelais
16Distributionin
Europeancountries
MondialRelay:thebiggestnetworkforparcelsdeliveryinEurope!
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• Reverse,thereturnofyourparcelisveryeasy!
3solutionsofReverse:Self-servicereturn:thecustomerisprintinghimselfhisreturnlabelfromourwebsite
Pre-printedlabel:includedinthedeliveredparcel
Returnaccordingtoyouragreement:yourCustomerServicescreateshimselfthetransportationlabelandsendittoyourcustomerbyemail
1buyerin3ishampered bythepurchaseonlinewhenthereturnserviceisnotproposed
ReverseLogistic
x
SECUREDAcompletetraceabilityfromthedeposittothe
returnathome
FLEXIBLEOurnetworkof
36000PointsRelais®nexttothecustomersforthepick
upofparcels
EFFECTIVEFastdelivery
under3or5workingdays,inFranceandinEurope
ECONOMICALAvailableserviceforall,freeorpaidforthecustomer,
youdecide!
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Ourexpertise,aguaranteeforyoursuccess…
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• KeyPerformanceIndicatorstomeasureofourservicesquality
Ourexpertise,aguaranteeforyoursuccess…
Todevelopstrategies
Topropagate
Tomeasure
ToinnovateKeyPerformance
Indicators
«NetPromoter Score »(NPS):
The« KPI’s »(KeyPerformanceIndicators) :fromBusinessObject,allowtoassesstherelevanceofimplementedactions,accordingtodefinedtargets.
96%
ofcustomersrecommendour services
• NPSallows aprecise feedbackofyour activity:compliance ofthedelivery,delay,welcoming…
• Acommonandcustomizeddashboard,amonthlybasisofexchangeswithyourdedicatedspeakerfromMondialRelay.
• TheNPSsurveyissentafterthedelivery.
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Ourinnovationsforyourambition…
11
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ThesebrandshavechosentheMondialRelaynetworktoofferanalternativedeliverysolutioninPointRelais® intheabsenceoftheconsigneeathome.
France,Spain,Belgium,Luxembourg,Portugal
Complementarypartnerships…
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Over9000e-merchantstrustus…
Clothing High-Tech Food Home Beauty&Health
Games&Toys
Parts&Accessories
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www.mondialrelay.com
x
ChristianLEGEIN+32(0)478.99.65.22
clegein@mondialrelay.be
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