Managing knowledge we don’t want: Emotion in Organisations

Managing knowledge we don’t want���

Emotion in Organisations

Sydney 21 June 2011

@annetteclancy www.inter-actions.biz

emotion at work���assumptions?

‘..the more bureaucracy is dehumanized the more completely it succeeds in eliminating from official business love, hatred and all purely personal, irrational and emotional elements which escape calculation. This is the specific nature of bureaucracy and it is appraised as its special value’

Max Weber, 1946

Text Personal

Irrational

Leave at the door

Out of control

‘managed’

Unpredictable

Emotion engineering

Emotional Labour

Smile industries Control of employees’ emotion for commercial

gain

‘Fake it till you make it’

‘Inside-out’ smile

Emotional labourers

Emotional Intelligence

‘An optimistic route to optimistic outcomes’

Fineman, 2006

What is this telling us?

What might happen if?

Relationship management was everybody’s business?

We suspended moral judgement?

Leaders felt empowered to express emotion?

Orgs were real & not idealised?

We viewed emotion as a source of systemic intelligence?

References

FINEMAN, S. 2006. On Being Positive: Concerns and Counterpoints. Academy of Management Review, 31, 270-291.

WEBER, M. 1946. From Max Weber: Essays in Sociology, New York, Oxford University Press.