Making Work Work (Final)

Moving beyond the inherent conflict of new collaboration models

technologypractices

collaborationglobalization

trans-disciplinary

production is concurrent, not sequential

New York <--> New DelhiSharePoint (for better or for worse)

Google docs, BaseCampskype, tele conferencing, web

conferencing

culture clashvariety of communication styles

communication hiccups: lingual and cultural

many insecurities (trigger defensiveness)

Intensity

Tim

e

Problem emerges

Sides Form

Positions Harden

Communication Stops

Resources are Committed

Conflict goes Outside the Community

Perceptions become Distorted

Sense of Crisis Emerges

competitioncollaborationcompromiseavoidance

accommodation

Assessment Online: http://www.career-intelligence.com/assessment/tki.asp

assertiveuncooperative

goal: winsatisfy own concerns at other’s

expense

assertivecooperative

goal: find a win-win solutionthe solution satisfies everyone’s concerns

intermediate in assertivenessintermediate in cooperativeness

goal: find a middle groundan acceptable settlement partially

satisfies all parties’ concerns.

unassertiveuncooperative

goal: delaysidestepping the conflict without

satisfying anyone’s concerns.

unassertivecooperativegoal: yield

attempt to satisfy the other person’s concerns at the expense of your

own

Competition Collaboration

Compromise

Avoidance Accommodation

High aggressiveness

Low aggressiveness

Low Cooperation High Cooperation

Con

cern

for S

elf

Concern for Others

no one perfect stylestyle appropriateness

awareness of others’ styles taking personal responsibility

Getting ahead of the conflict spiral involves personal awareness … of the situation …and of yourself.

‘safe' conversationboundary-setting

expectation-settinggetting commitment

confront broken promiseexpress disappointment

renew commitmentidentify natural consequence

check egolisten

be (self-) awarethink, then speak

We are … Judy Glick-Smith

President/CEOMentorFactor, Inc.770-633-5582judy@mentorfactorinc.comwww.mentorfactorinc.comblog: www.mentorfactor.typepad.com

Emma Hamer

Principal - Senior ConsultantE. Hamer Associates, Ltd.604-317-2234echamer@hamer-associates.ca website and blog: www.hamer-associates.ca