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Nuance Vice President Ed Schmid's keynote presentation at the Lyra Symposium. View PowerPoint in presentation mode to see builds. Read the notes section for verbal portion of the presentation.
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1
Making Paper-to Digital Efficiencies Available to Every Office Worker
Edward Schmid, Vice President
Vast New Markets will Open when MFPsConnect to Applications & Document Services
2
The High Bar of Production Capture
Scan HW Scan QC Data Entry
Scanning TeamPerhaps Remote
SpecializedScan Hardware
Data Entry TeamUsually centralized
Specialized SW7/24 IT Server Support
Per-click Pricing
Scanning TeamPerhaps Remote
SpecializedScan Hardware
3
Document imaging landscape
BUSINESS PROCESS AUTOMATION
PRODUCTION
AD HOC
Back office scanning dedicated to one or a few
planned processes for scanning uniform content
Automatic indexing, routing, and data
entry
Manual indexing, routing,
and data entry
Shared by everyone for front office scanning of
mixed content for unplanned tasks
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Automated Document Processing forEvery Office Worker
• Business opportunity: Document Automation Throughout Enterprise
– Any document process
– Any office worker
– No expensive “team” or “system”
• MFPs are the right platform
– Ubiquitous
– Office workers are used to them
– Networked
– Powerful scanning
– Large screens, keyboard becoming the norm
– eCopy ease of use/power
MFPs
NoWaiting
Any WorkProcess
Any OfficeWorker
BusinessOpportunity
5
MFP capture started with scan to e-mail
SCANE-mailFaxFolder
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Barrier: Scanning User Experience at the Device
SCANE-mailFaxFolder
CONFUSING, HARD, VARIES BY DEVICE
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Desktop Document Imaging
SCAN
CONSISTENT & EFFECTIVE SOLUTION INTERFACE
MERGE MODIFY
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Move Documents into Business Applications
MODIFY
SCAN
CONNECT
MERGE
CONSISTENT & EFFECTIVE SOLUTION INTERFACE
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The Missing Piece: Document Services
MODIFY
AUTOMATE
SCAN
CONNECT
MERGE
CONSISTENT & EFFECTIVE SOLUTION INTERFACE
10
New York City Housing Authority —Forms Processing for the Office Worker
Submit PaperChange Form
Tenant #123
Number ofDependents
Tenant #123
OCR
John Smith ?
ORACLESIEBEL
DATAAVAILABLETO HQ INREAL-TIME
Update
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Position Your Organization
Ask yourself these four questions
1. Can your customers gain ROI doing more than scan-to-e-mail?
2. Are the workflows you offer valuable for office workers?
3. Are your MPS implementations or MFP sales competitively unique solutions or are they hardware/service focused differentiated only by lower cost?
4. Do your customers consider your MFP applications low value or are they “the way we automate document workflows”?
Scan toe-mail only
More than Scan to e-mail
Hardto Use
Easyto Use
IDEAL
EasilyDuplicated
Unique
LowValue
HighValue
IDEAL
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Nuance
• Nuance Communications– Global company with over
4,000 employees– NASDAQ: NUAN
• Leadership– World leader in Speech Solutions
• Network Speech• Embedded Speech• Dictation and Transcription
– World leader in Document Imaging Applications• Desktop dictation, OCR, Scanning and PDF• Over 21 million registered desktop users, 100M lifetime
Rapidly Growing and Profitable(In $Millions)
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If you want this presentation
Go to the Document Imaging Blog
http://documentimaging.typepad.com
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