Listening and feedback

Presentation OnListening and Feedback

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Introduction

Listening is an activity of great importance, as it demands high-class seriousness.

It shows a person’s attitude towards other people.

Listening

Listening is a process of receiving, focusing, accepting and storing the spoken words

Difference b/w Hearing and Listening

Hearing is merely the ability of ear to receive sounds but listening is more conscious effort to understand the spoken words.

Types of Listening

Pretending Listening: The listener pretends through his facial

expressions that the message is listened to. Selective Listening: It means selecting the desired part and

ignoring the undesired part of the message. Attentive listening: It means paying attention to the words of

the speaker.

Emphatic Listening: It is listening intently and intensively to understand the

person fully both emotionally as well as intellectually. Listening for Mutual Creativity: In this type of listening both the listener and speaker

benefit from each other’s experience knowledge and skill. Intuitive listening: In this type of listening we try to understand that part of

the message of the speaker which he could not convey due to one or the other reason sometimes it is external conditions and sometimes internal dialogues which create problem for us and for the speaker.

Qualities of a Good Listener

Cautious:Good listeners are not hasty in making judgments they pay careful

attention to words. Inquisitive:Good listeners ask questions not to embarrass or attack but to

clarify. Active:They work hard to understand they exert energy in listening. Flexible:They understand that everyone has different communication style,

and adjust their listening to correspond to the speaker’s communication style.

Tactful:They interrupt intentionally and gently rather than habitually and

rashly.

Persistent:Good listeners are willing to listen to something even if its hard to

hear. Eager:They remember that they can learn from anyone. Analytical:They pay attention to both verbal and non-verbal communication. Understanding with context:They understand that every act of communication takes place in

a context. Sociable:Good listeners understand how important listening is to a

relationship. they value and seek to develop good listening skills.

Barriers of Listening

Good listening skill can be hampered because of some elements:

Prejudice: We hamper our power of listening because of our own

prejudice against the speaker. we do not concentrate on what is being told.

Distraction: External distraction plays an important role in

misunderstanding the real words of the speaker. i.e. noisy fans, music from outside etc.

Internal distraction also becomes a barrier to listening. By internal distraction we mean abnormal state of mind.

Haste: Haste are quick judgments. The listener should give enough

time so that he may say all that he wants to say.

Semantic barrier: It is created because of the negative

meanings which a listener willingly attaches to the words of the speaker.

Importance of good delivery: If the speech is delivered in a good

style it will help the listeners in understanding not only the gist but also the contents of it.

Ways to improve listening skill:

We should talk less and listen much. Listen carefully with patience and

concentration. While listening, do not show casual

attitude by looking side ways or leaving your seat.

Always listen to learn something. While listening, make the notes if

possible. Always show positive attitude.

Purpose of listening:

It indicates your good grooming that leads to valuable gains.

It enables you to communicate fluently and nicely.

It gives you a good understanding of different topics and subjects.

It introduces good decision. It enhances your knowledge about new

facts and motivates you.

Feedback:

Feedback is a reply to a message . Feedback can be oral or written.

Senders need feedback in order to determine the success or failure of the communication.