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Presentation by Sander Schot
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Leadership in CBR
Sander Schot MSc. MBAs.schot@darkandlight.org
Dark & Lightwill become:
CBR Leadership and management course | Enablement 2011
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Objectives
1. Increase your personal influence and learn how to lead change
2. Get people around you committed to new ideas: motivational strategies
3. How to develop more leaders within your organization
CBR Leadership and management course | Enablement 2011
Intr
oduc
tion
3
Program
CBR Leadership and management course | Enablement 2011
Intr
oduc
tion
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Leaders
CBR Leadership and management course | Enablement 2011
Wha
t mak
es a
lead
er?
5
May I introduce you to…
CBR Leadership and management course | Enablement 2011
Wha
t mak
es a
lead
er?
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Types of Leaders• Leader by the position achieved
• Leader by personality, charisma
• Leader by moral example
• Leader by power held
• Intellectual leader
• Leader because of ability to accomplish things
CBR Leadership and management course | Enablement 2011
Wha
t mak
es a
lead
er?
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Successful LeadersSkills Administrative skills Conceptually skilled Creative Diplomatic Good speaking ability Intelligent Persuasive Socially skilled Tactful
Traits Adaptable Alert to social environment Achievement oriented Assertive Cooperative Decisive Dependable Modest co relational Persistent Self-confident Tolerant of stress Willing to assume responsibility
CBR Leadership and management course | Enablement 2011
Wha
t mak
es a
lead
er?
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Manager vs. Leader
Managers• Focus on things• Do things right• Plan• Organize• Direct• Control• Follows the rules
Leaders• Focus on people• Do the right things• Inspire• Influence• Motivate• Build • Shape entities
CBR Leadership and management course | Enablement 2011
Wha
t mak
es a
lead
er?
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The difference between Management and Leadership
• Management:– controls or directs people/resources in a
group according to principles or values that have already been established.
– organises resources to serve selected objectives.
• Leadership:– is setting a new direction or vision for a group
that they follow, ie: a leader is the spearhead for that new direction
– derives its power from values and principles
CBR Leadership and management course | Enablement 2011
Wha
t is
lead
ersh
ip?
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Leadership means…
Leading people
Influencing people
Commanding people
Guiding people
CBR Leadership and management course | Enablement 2011
Wha
t is
lead
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Leader – a person who can influence others to be more effective in working to achieve their mutual goals and maintain effective working relationships among members.
Leadership – the process of influencing the behavior of others to work willingly and enthusiastically for achieving predetermined goals.
Leadership skills – sum total of your ability to help the group achieve its goals and maintain an effective working relationship among members.
CBR Leadership and management course | Enablement 2011
Wha
t is
lead
ersh
ip? Basic definitions
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A practical example
CBR Leadership and management course | Enablement 2011
Wha
t is
lead
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Situational Leadership model
• The leader must act in a flexible manner to be able to diagnose the leadership style appropriate to the situation, and to be able to apply the appropriate style. :– There is NO ONE BEST leadership style or
strategy.– Use different styles/strategies for different
people/situations.– In some cases, use different styles with the
SAME person, depending on the given situation.• Leaders are not a special breed or born, rather that
individuals must develop their capabilities for leadership by serving in groups that are functional.
CBR Leadership and management course | Enablement 2011
Wha
t is
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There are two basic considerations in this model:
maturity (of members of staff) leadership styles
CBR Leadership and management course | Enablement 2011
Wha
t is
lead
ersh
ip?
Situational Leadership model
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Readiness of employee/member
CBR Leadership and management course | Enablement 2011
Wha
t is
lead
ersh
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Leadership Styles: Situational Application
CBR Leadership and management course | Enablement 2011
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t is
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Leadership Styles
(HIGH)
(LOW)(HIGH)
Su
pp
ort
ive
Beh
avio
r
Directive Behavior
DIRECTING
HIGH directive and LOW supportive
COACHING
HIGH directive and HIGH supportive
DELEGATING
LOW directive and LOW supportive
SUPPORTING
HIGH supportive and LOW directive
S4 S1
S3 S2
CBR Leadership and management course | Enablement 2011
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t is
lead
ersh
ip?
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Su
pp
ort
ive
Directive
HIGH directive and LOW supportive
HIGH directive and
HIGH supportive
LOW directive and
LOW supportive
HIGH supportive and LOW directive
S4 S1
S3 S2
COACHING
DIR
EC
TING
DEL
EGA
TIN
GSUPPO
RTING
DevelopedDeveloping
D4 D1D2D3
High LowModerate
CBR Leadership and management course | Enablement 2011
Wha
t is
lead
ersh
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Situational Leadership Model is Dynamic
Step 1: Diagnosis of employee’s performance (specific tasks)
Step 2: Determine employee’s developmental level (competence and commitment)
Step 3: Determine leadership style to be used
Step 4:Partner for achievements, as leadershipis not something you do to people, but with people (communicate and agree on expectations).
CBR Leadership and management course | Enablement 2011
Wha
t is
lead
ersh
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Leadership secrets1. Few goals:
– Crisp, clear and achievable
2. Compliments and empowerment: – Used to improve development levels of
individuals.– Leaders need to gradually change leadership
style from more direction (directing) to less direction and more support (coaching and supporting), and finally to less direction and support (delegating).
3. Reprimands and corrections: – Used to stop poor performance.
4. Apologize….
CBR Leadership and management course | Enablement 2011
Wha
t is
lead
ersh
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Wha
t is
lead
ersh
ip?
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Self-leadership• Empower your people – so that they can
become leaders themselves.• Leaders empower people. Self-leaders
make sure that empowerment is effective.• Three key skills:
– Challenge the (blocking) assumptions: “It has been tried before..., so what?!”
– Value your power; be specific in what you need from others: “What I need is….”
– Take initiative in the collaboration/partnership: Ask for support and guidance to achieve the goals you have set.
How
to b
oost
se
lf-le
ader
ship
?
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Leadership to a next level
Leading teams
CBR Leadership and management course | Enablement 2011
Lead
ing
team
s
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Why some teams fail1. Lack of clearly formulated goals and agreements
on the teamwork.2. Team is not able to decide the scope of work for
which they need each other and have co-responsibility.
3. Lack of co-responsibility.4. No means available, a.o. time.5. Lack of a leader.6. No norms to reward creativity and excellence.7. Insufficient planning.8. Insufficient support by management.9. Inability to handle conflicts.10.Lack of training in teamwork.
CBR Leadership and management course | Enablement 2011
Lead
ing
team
s
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Why other teams are successful
1. Clear and shared idea of vision.2. Clearly formulated goals and agreements on the
teamwork.3. Confidence to overcome obstacles – empowered
to acquire new knowledge, take new actions, etc.4. Open communication among the team;
differences are allowed, conflicts are solved, feedback is adequate and valued.
5. Flexibility to work hard and with satisfaction.6. Production is high in quality and quantity7. Acknowledgement and appreciation towards
each others contribution.8. High team spirit.
CBR Leadership and management course | Enablement 2011
Lead
ing
team
s
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Life cycle of teams
CBR Leadership and management course | Enablement 2011
Lead
ing
team
s
Performing
Norming
Storming
Forming
Developed
Developing
T34
T24
T14
T4
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Leadership Styles: Situational Application
CBR Leadership and management course | Enablement 2011
Lead
ing
team
s
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Su
pp
ort
ive
Directive
HIGH directive and LOW supportive
HIGH directive and
HIGH supportive
LOW directive and
LOW supportive
HIGH supportive and LOW directive
S4 S1
S3 S2
COACHING
DIR
EC
TING
DEL
EGA
TIN
GSUPPO
RTING
CBR Leadership and management course | Enablement 2011
Performing
Norming
Storming
Forming
Developed
Developing
T34
T24
T14
T4
Lead
ing
team
s
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CBR Leadership and management course | Enablement 2011
Lead
ing
team
sImportance of knowing
your own style
• Speech by Ken Blanchard• Powerpoint by Colin Powell
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Leadership to a next levelLeading organisations
CBR Leadership and management course | Enablement 2011
Lead
ing
orga
nisa
tions
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CBR: the need for change
1. UNCPRD has been ratified – what does this mean for local legislation, and scope of work of ministries and government departments?
2. CBR guidelines have been issued – do people have the capacity to use them?
3. Current mental models of staff that would need to work with CBR are still based on the medical model – this hinders appropriate solutions for PWDs.
4. Practical achievements so far on CBR are still limited considering the potential of CBR.
5. And many more!
CBR Leadership and management course | Enablement 2011
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Why change processes often fail
1. People that lead change processes think that announcing change is the same as its implementation.
2. Concerns about the change are not aired or do not get attention.
3. Those people that are subject to change are not involved.
4. No pressing need to change or the need is not communicated clearly.
5. There is no inspiring vision for the future developed or communicated.
6. The team leading the change process does not contain people that take initiative, nor advocated of the devil, nor informal leaders.
7. The change process is not monitored, so that the organisation does not know what is needed to support the process.
CBR Leadership and management course | Enablement 2011
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ing
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Why change processes often fail
8. The systems and procedures are not suit for the change.9. Leaders are not able to concentrate on the important issues
and set priorities which makes that the change process gets entangled in a snowball of initiatives.
10. People are not empowered to acquire new skills.11. De leadership is not credible, because he/she does not
communicate, aires contradictory signals, or does not act in correspondence with the desired change.
12. The change process is not tracked, and nobody experiences the changes for which the organisation has devoted so much of its resources.
13. People are not made accountable for the implementation of the change process.
14. The people that take the lead in the change process do not take into account the effect of the corporate culture on that change process.
15. No alternatives are explored before it is decided which change is desired.
CBR Leadership and management course | Enablement 2011
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Key insights
1. Managing the change process is managing the whole journey, not only to announce the desired destination.
2. Devote time to deal with concerns of people seriously:
• Information => directing• Personal position, implementation => coaching• Impact, collaboration => support• Fine-tuning => delegating
3. Involve people and give them influence on the plans for change.
CBR Leadership and management course | Enablement 2011
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8 leadership strategies1. Create more opportunities for involvement and
influence cooperation.
2. Explain the necessity for change a justified change process.
3. Develop a vision an inspiring vision.
4. Experiment to enable coordination unity and an adequate infrastructure.
5. Allocate means and encourage new skills and involvement.
6. Achieve and support responsibility for results.
7. Embed and expand achievable results
8. Explore new opportunities options.
CBR Leadership and management course | Enablement 2011
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Intervision method1. Owner explains problem. Make it personal.2. Helpers formulate max. 3 questions | write them on a
flipchart | no feedback from owner.3. Classification in hot / neutral / cold – still no discussion4. Owner responds to the hot questions – no discussion5. Helpers formulate another 2 – 3 questions and owner
dots them down, and answers. 6. Helpers write down: “My problem is….”: 7. Owner scores hot / neutral / cold8. Owner formulates: “My problem is… “9. Feedback by helpers10. Discussion:
• Which factors determine that the problem exists?• Does the owner recognise this?
CBR Leadership and management course | Enablement 2011
Cas
e
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EvaluationDid we achieve the set objectives?
• What did you like?
• What needs to be improved?
• What do you take from here?
CBR Leadership and management course | Enablement 2011
Eva
luat
ion
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