Kwong Yuk Wah - NTUC Cloud Transformation Journey

NTUC Cloud Transformation

Journey

Dr Kwong Yuk Wah

CIO, NTUC

25 October 2013

YOU THINK YOU KNOW

NTUC

THINK AGAIN

WE ARE A LABOUR MOVEMENT

770,000 Members

60 Unions

12 Social Enterprises

4 Related Organisations

7 Communities

CHALLENGES WE FACE

Wide Offerings and Information

Diverse Audience

Union Leaders

Members Public

IT Savvy Audience

Well-connected digitally through social media and mobile devices

83 Touch Points

Rebranding Online to SoLoMo

Begins in 2008

First

UPortal

Member-Centricity Online Presence

It is a Unified Platform.

UPortal is NOT a website…

60

Labour Movement entities and unions on UPortal

Currently,

Labour Movement Content

Jobs News

Lifestyle Learning Privileges

Social Causes Workplace Representation

Consolidated into

Common eServices

1. Membership Sign-Up 2. Membership Renewal 3. Update Particulars 4. Refer a Friend 5. Events Registration 6. Holiday Facilities 7. Linkpoints & Rebates 8. Care & Share 9. UTAP 10. Workplace Advisory 11. eMarketing

11 e-Services

Second

So – Social Media

Third

Lo- Location Mo - Mobile

Targeted Engagement via Login

Union Leaders

Members

Public

Content is drawn from UPortal.

Location-Based Offers

Members alerted when they are near venues with promotions.

Workplace Advisory Gone Mobile

Self service with workplace issue FAQs

Access to resources and guides

Private Message Workplace Advisors

Network & Participate in LinkedIn group

discussion

Our Cloud Transformation Roadmap

• Accenture SAP On-Demand Solution for Finance, HR & Payroll

Implemented in Jan 2012

SAP’s most Innovative Cloud Adoption Project Award 2012

• SalesForce.com Customer Relation Management (CRM)

Implemented in Feb 2012

• Microsoft Office 365

Implemented in Aug 2013

• SingTel Alatum 3.0 – Enterprise IaaS

Implemented in Sep 2013

• Accenture Mobility Management System (MMS)

By end Nov 2013

Business Drivers

• Cheaper

Lower operating cost

• Better

• Faster

Faster time to market

6 months project development cycle

Questions that CXO must answer

• CIO

Who are the players in the industry? What are the risks?

Which service offerings can best meet NTUC’s needs?

What is the business case to justify such a technology

change, bearing in mind the risk involved?

• CTO

Since NTUC is already in virtualisation environment, what

are the significant benefits for going to Cloud?

How to ensure security and privacy? Private or Public

Cloud? Or hybrid?

• CFO

Low operating cost? And by how much?

Questions from Application Owners

• How does moving the infrastructure to Cloud

Computing affect the business applications?

Do I need to invest money to change the business

applications?

What are the risks to service disruptions and benefits for such

technology change?

How to protect the membership data from improper handling

and hacking?

Our Experience

• Pre-procurement due diligence

• Procurement due diligence

• Not a migration; but a transformation

• Resource optimisation, not just housekeeping

• 10 months of planning and three months of execution

• Allocate more time for business applications testing

• Multi-vendor integration role never be outsourced

• Detailed planning of all scenarios, including the fall-back plans

Outcomes

• Cheaper

30% reduction of computing resources

Savings to buy new capabilities

• Better

Higher SLA

BCM – RTO 24 hours and scalable on the fly

• Faster

Infrastructure not the bottleneck

Thank You