Knowledge management meets collaboration and social media

Knowledge Management Meets Collaboration and Social Media

● Alex Heiphetz, Ph.D.● Sveta Liberman

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Knowledge Management Meets Collaboration and Social Media

● Knowledge management (KM)

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Maintaining, retaining, and sharing organization’s intellectual property, data, and records

Knowledge Management Meets Collaboration and Social Media

● Collaboration

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Bringing people together to achieve a common goal. Revolutionized by tools that transcend geography and scale.

Knowledge Management Meets Collaboration and Social Media

● Social Media

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Means of communication facilitating interactive exchange between participants

Knowledge Management Meets Collaboration and Social Media

● Collaboration Benefits

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● Active participants -> more engagement & stimulus to use further

● All knowledge captured● Peer feedback & advice

Knowledge Management Meets Collaboration and Social Media

● Incorporating Collaboration & Social Media into Knowledge Management

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

How do you incorporate collaboration tools into your KMS in a productive and efficient way?

Knowledge Management Meets Collaboration and Social Media

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Knowledge Management Meets Collaboration and Social Media

● Incorporating Collaboration & Social Media into Knowledge Management

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

How do you ensure employees collaborate on a work task, not socialize about latest football match?

Knowledge Management Meets Collaboration and Social Media

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Your Docs:

Knowledge Management Meets Collaboration and Social Media

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Google Apps:

Knowledge Management Meets Collaboration and Social Media

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Knowledge Management Meets Collaboration and Social Media

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Knowledge Management Meets Collaboration and Social Media

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Knowledge Management Meets Collaboration and Social Media

● Requirements

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Make it wiki style so that everyone is able to contribute

Knowledge Management Meets Collaboration and Social Media

● Requirements

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Provide tools and opportunity to discuss / comment on information in KMS

Knowledge Management Meets Collaboration and Social Media

● Requirements

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Incorporate existing tools with ability to collaborate and re-use existing documents

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Knowledge Management Meets Collaboration and Social Media

● Requirements

AHG, Inc. (814)867-3200 www.ahg.comAHG, Inc. (814)867-3200 www.ahg.com

Use virtual worlds to collaborate on work-related tasks (example: cKM)