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ITSS can help you make the right investment choices in IT Solutions and Services and implement them effectively. We can help you choose the right partners and achieve the right IT service levels and support for your business at the best possible price.
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IT Solutions & Services
About IT Solutions & Services Expense Reduction Analysts 3
ITSS helps its clients evaluate theeffectiveness, associated risks and valuefor money of current IT solutions andservices and identifies opportunities forimprovement. We help clients eliminatewaste, manage IT related business risk,operate to best practice and build andevaluate business cases for change.
Once a decision is made to procure a new IT solution or service ITSS can manage thatprocurement for the client, working with theirteam to ensure requirements are agreed andspecified. Expense Reduction Analysts thenuses its extensive knowledge of the ITSolutions and Services market to identifycapable suppliers and include them in theprocurement process.
We run the procurement process in line withbest practice and in line with any existingprocurement guidelines within the client
Expense Reduction Analysts IT Solutions and Services(ITSS) provides strategic IT services to ExpenseReduction Analysts’ clients and delivers effectivestrategies and policies for the use of InformationTechnology within their businesses.
About ExpenseReduction Analysts
IT Solutions & Services
organisation (e.g. OJEU). ITSS uses its skills,market knowledge and leverage to negotiatethe best possible contract on the client’sbehalf.
Once a new IT solution or service is procuredITSS can provide the expertise for client sideproject management of delivery, working withthe supplier and client staff to ensure projectsare properly planned, managed and controlledthrough to implementation. Finally ITSS canhelp monitor and manage the delivery of theexpected business benefits of the solution orservice.
ITSS is managed by Michael Hully and ChrisBrown. Michael has previously directed IT for an Irish PLC and been a ManagingDirector within an international IT Solutionsand Services group, whilst Chris has directed IT for both a leading e-gaming company and a national public transport company.
Quick Reference
Expense Reduction Analysts Quick Reference2
About Expense Reduction AnalystsIT Solutions & Services 3Managing Consultants 4IT Health Check 5Strategic Services 6
Procurement & Delivery Services 8Funding IT Solutions and Services projects 10Accelerate savings and efficiencies 11
IT Health Check Expense Reduction Analysts 5
An initial health check from ExpenseReduction Analysts will give you an easy to understand assessment on how well your organisation is currently directing IT investment, delivering IT solutions,infrastructure and services to the business.
BenefitsKnow at a summary level how yourorganisation’s approach to IT comparesagainst best practice in the following areas:• Strategic management• Policies• Structure and skills• IT operational and financial management• Service delivery processes• Service support processes
Effective use of Information Technology is a criticalsuccess factor for almost every business. A businessthat is not leveraging IT in a way that best supports itscurrent operation and future strategy will fail to excel or may even fail to survive.
ProcessInterviews with a selection of key directors andmanagers in the business and inspection ofcurrent working documents and procedures.
DeliverableAn overview report comparing current practicewith best practice and recommendations asappropriate for organisational development.
IT Health Check
Expense Reduction Analysts Managing Consultants4
ManagingConsultants
Michael HullyA highly qualified business professional with 25 years analysing, developing, procuring and delivering IT business solutions. Director level experience in both a leading IT Solutions and Services vendor and a manufacturing Plc.
Qualifications and Areas of Experience• BSc in Computer Science and MBA qualified• 25 years in the field of selling, building and
delivering IT solutions and related businesschange processes
• 5 years directing Processes & IT for an Irish PLC• 10 years at Board level in an international IT
Solutions and services group• 10 years in Project Management, Quality
Management, Systems Analysis and Software Development for one of the largest IT Solutions and Services companies in the UK.
Chris BrownAn entrepreneurial business professional with30 years experience of delivering cutting edgeIT solutions in the travel and gaming industries.With director level experience of analysingproblems and delivering solutions in both onlineand offline environments in the UK and Europe.
Qualifications and Areas of Experience• BA in Business and Transport• 30 years of building and delivering IT solutions
and managing the related business change• 10 years directing IT and Telesales for a major
division of a UK PLC• 6 years at Board level in an international
online and offline gaming group• 3 years delivering profound business change
for a legacy gambling business; moving theproduct portfolio online and fundamentallyredefining the future IT strategy
ExpertiseExperience in a wide range of sectors including Manufacturing, Retailing, Wholesale & Distribution,Transport, Betting and Gaming, Financial Services, Local Government and Professional services inboth online and offline environments.
Michael Hully Chris Brown
Services offered• IT service availability and continuity
planning review• Online marketing and strategy audit• IT service support review• IT departmental structure and process audit
• IT Strategy development• IT policy and governance consultancy• IT solution procurement & negotiation• IT services outsourcing consultancy• Project Management & Troubleshooting
Strategic Services Expense Reduction Analysts 7
Services Offered
Governance and Strategy Review Implement effective forums, steeringprocesses and policies for managing ITstrategically
Strategy Development Align IT to business strategy, declareagreed priorities and direction for IT
Policy Development & Audit Develop policies on IT usage andmanagement and audit compliance
Service Support ReviewEnsure best value from the mix of internaland external support services
Service Availability & continuity review Know the real risk to your business as aresult of IT failure
IT Director service Have Director level IT steering on anongoing basis as needed
ITInfrastructures
IT Solutions& Tools
IT Service Support
IT Strategy
IT Governance & Policy
Without effective IT governance that fully involves key business leaders, thebenefits offered through the use of IT will not be realised.
Ineffective or non existent policies increaserisk to the business from the mismanagementor misuse of IT.
ITSS helps client organisations align their IT decisionmaking to business strategy and business priorities. Ithelps them manage IT related business risk and achievebest value from their available IT budget.
A lack of strategic planning may place thebusiness at risk of failure in the event of amajor IT problem.
Without a clear understanding of the return generated by current IT investment any strategic planning decisions may be suboptimal.
Strategic Services
Expense Reduction Analysts Strategic Services6
Procurement & Delivery Services Expense Reduction Analysts 9
Procurement & Delivery...
ITStrategy
Document the
position
Check ongoing service
deliveredIdentify
gapsDashboard
Management
Identify potential solutions
KPI reporting
Develop business
cases
Co-ordinate benefit delivery
Specifythe need
Manage supplier interface
Manage selection process
Co-ordinate client
resource
S
Current Position
Stage 1
Supp
lier M
anagement
Stage 6
Bene
fits
real
isat
ion
Stag
e 5
Stage 4
ImplementationStage 3
Procure the solution
Identify Opportunities
Stage 2
Without agreeing, documenting anddefining the business IT need poorbuying will result.
Without market knowledge and selectingthe right partner the best solution orservice will not be chosen
Without having professional projectmanagement on the client side chosensolutions may be implemented poorly.
Without close ongoing management ofsupply partners high levels of service andgood value for money will not continue.
ITSS helps organisations procure IT solutions that meetbusiness needs at the best possible price. It helps themeffectively manage implementation, realise businessbenefits and manage ongoing supplier partnerships.
Services Offered
Situation report A detailed view of how the businessbenefits from the current IT spend
Solution procurement Buy solutions that work for yourbusiness and achieve best value
Service procurement Partner with IT service vendors thatsupply the required service levels atthe best price
Solution delivery Client side project delivery and benefitsrealisation professionally managed
Supplier management Ongoing professional management of external supply partners
Procurement & Delivery Services
Expense Reduction Analysts Procurement & Delivery Services8
11
Through innovative commercialagreements it enables them to share theinvestment risk of IT initiatives and beconfident that consultancy effort is 100%focused on maximising bottom line returns.
• Initial exploratory engagements can often beprovided at reduced rates
• Partial benefit share or 100% pay by resultsarrangements are often possible
ITSS enables organisations to immediately identify andpush forward IT enabled business improvements whilstkeeping within existing revenue budgets.
• Existing clients can draw on future savingsstreams from their supply side ExpenseReduction Analysts Profit ImprovementProgramme to immediately fund ITSS services
In the example below the client takes advantageof our shared savings opportunity and with no up front investment a cost reductionprogramme on supplied goods and servicesgenerates savings. These savings are then partly used by ITSS to help the client identifyand procure IT solutions and services to drivefurther operational efficiencies and savings.
Funding IT Solutions and Services projects
Expense Reduction Analysts clients alreadyenjoying operational savings from ProfitImprovement Programmes have theopportunity through IT Solutions and Services to immediately leverage those savings to drive further operationalsavings, increased revenues or serviceimprovements.
In the example below the Expense ReductionAnalysts client reinvested savings to identifyand then implement IT solutions that resultedin accelerated savings over the medium andlong term.
Accelerate savings through IT solutions and services investmentKeep within revenue budget
Existing Expense Reduction Analysts clients can moveforward now to improve their business.
Accelerate savings and efficiencies
Expense Reduction Analysts Funding IT Solutions and Services projects10
300,000
250,000
200,000
150,000
100,000
50,000
0Q1 Q3 Q5 Q7 Q9 Q11 Q13
Budget expenses Actual expenses with Expense Reduction Analysts
Actual expenses with ITSS
Q15
800,000
600,000
400,000
200,000
0
-200,000Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12 Q13 Q14 Q15 Q16
Cumulative supply savings with Expense Reduction Analysts
Cumulative supplysavings with ITSS
Cumulative total Expense Reduction Analysts savings
Accelerate savings and efficiencies Expense Reduction Analysts
Expense ReductionAnalysts
find extra profit
www.expense-reduction.co.uk
For more information UK: 0845 519 9021Ireland: 048 90 292759
Email: itss@erauk.net
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