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IT debt was once defined as a deferred technical expense. Today it’s about competitive disadvantage. This presentation is used for debats and strategy sessions with CIO Offices and CFOs
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IT debt: a way of life
marco.gianotten@giarte.com
Marco_Gianotten
www.giarte.com
www.outsourcingperformance.nl
IT debt was once defined
as a deferred technical
expense. Today it’s about competitive disadvantage
“Data equity will be
as important as
brand equity.”
Data is oil
Customer loyalty
Turnaround time
Reliability?
Yes, but...
Plan B
Department of ¥€$
Mark to value
The Art of Mess
Less debt
Application retirement
Old, non-strategically data (20/80)
Cut the backlog (next release rush)
Architectural reviews (SOA, APIs)
Re-platforming (DevOps, NoOps)
Redesign change process
Bank in a Box
Mission critical SLAs
Outage tolerance
EUE 2.0
Average curve
Inflicted incidents
Zero risk culture?
The risk of risk
Out of Control Action Plan
Politics free: no blaming, just resolving
Press: “they can handle the truth”
Data-driven: log files, CMDB
Time-lining: what triggered what?
Triage: the authority to shut down
Push the button! Full recovery or not?
OCAP
Problem Yin Yang
# Rejected changes by CAB (target zero)
% Change inflicted incidents (target <10%)
% Majors solved according to SLA (target 100)
% RCA for major incidents (target 100)
% Changes after RCA (target 100)
Mean time to resolution (reduction target)
Proactive KPIs
MTTR
Lost time
injury
Days without LTI = MTBF
Celebrate
Zero repeat
Inconvenient truth
SLA
Relationship
Context-driven SLAs
Opportunity
End-to-end performance
10
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