Ipma wc 2013 jaques - change management snippet

Field Notes:

On Organizational Change

Four

Rules for Change

INTRODUCEINTRODUCE

TRAINTRAIN

ADOPTADOPT

ADAPTADAPT

ENHANCEENHANCE

INNOVATEINNOVATE

RE

AL

IZE

D B

EN

EF

ITS

INV

ES

TM

EN

T

Curriculum Iteration

Operational Optimization

COMPLIANCECOMPLIANCE

3

Most Projects

Stop Here

Most OrganizationsExpect Incomplete

Change!

1. Put People First

Manage Resistance Like Risk

Mitigate

Reduce the impact of the resistance. Work with the stakeholder. Optimize the situation.

Avoid Re-scope the effort, do not engage the stakeholder.

Transfer

Remove the stakeholder via transfer or change in job duties.

Accept Allow full engagement of stakeholder.

2. Understand ‘Why?’

"If you want to build a ship, don't drum up the people to gather wood, divide the work, and give orders.  Instead, teach them to yearn for the vast and endless sea."

-Antoine De Saint-Exupery, Author of The Little Prince

3. Be Useful

Related but different…Project Management is… Change Management is…

Effecting change through a disciplined approach to identify the scope, tasks, activities, and deliverables to achieve the new “state”.

Achieving change through a disciplined approach to empower people to change behavior and process to success in the new “state”.

9

Choose Your Targets

10

Culture

Rewards

Process

Politics

Performance

Measurement

Technology

Individual Beliefs

Management

System

Organization Structure

Physical/Technical Layer

Infrastructure Layer

Value Layer

More concreteEasiest to change

Less concreteHardest to change

It’s the story that matters . . .

Sometimes . . .Less is More

4. Fail Fast

A Culture of Feedback

Frequent

Performance

Gap Targeted

QualitativeAction Plan

Goals

@lineofsightlive

slideshare.net/line-of-sight

facebook.com/lineofsightLLC

info@line-of-sight.com

linkedin.com/company/

line-of-sight

plus.google.com/line-of-sight