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This is a comparison between German and Indian banking system considering mostly behavioral aspects. This was a part of a curriculum presented by me during my MBA program at Georg Simon Management Institute, Nuremberg under the supervision of Professional Intercultural Trainer Ms. Emily Slate from Munich
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INTERCULTURAL COMPETENCE IN INTERNATIONAL BANKING
BY ARPIT AMAR
THE DIMENSIONS
• ECONOMY• RELATION• SERVICE QUALITY• BEHAVIOUR• GROWTH• COMPETENCE• STANDARDS• OVERALL BANKING
DEVELOPING---------DEVELOPEDAGGRESSIV
ERABBI
TS
CONSERVAT
IVETORTOISE
DIPLOMATIC-------------BLUNT
HIGH DENSITY------LOW DENSITY
Average service quality Better service
quality
COMPETENCE------EDUCATION
DIVERSITY---------UNIFORMITY
INDIAN DIVERSITY
MORE BANKING LICENSE
GERMANUNIFORMITY
LESS BANKING LICENSE
BEHAVIOUR-------ATTITUDE
PARTIALITY----------EQUALITYCOMMUNICATION PATTERN REMAINS
SAME IRRESPECTIVE OF
CUSTOMER’S PROFILE
COMMUNICATION PATTERN CHANGES WITH CUSTOMER’S
PROFILE
PERSONAL ---------PROFESSIONAL
PARAPHRASINGINDIAN BANKS GERMAN BANKS
AGGRESSIVE CONSERVATIVE
MIXED RELATIONS BLUNT RELATIONS
AVERAGE SERVICE BETTER SERVICE
ADAPTABLE STAGNANT
MORE-UPCOMING BUSINESS
STABLE BUSINESS
HUMAN RELATIONS TECH-ADVANCEMENTS
PARTIAL EQUAL
PERSONAL PROFESSIONAL
THANKS
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