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CIO – creating value for business Slide 1 Confidential
Italy Output Management program
May13th, 2010Siemens Italia
Output M
anagement
Program
CIO – creating value for business Slide 2 Confidential
Italy Output Management service frameworkSave money, time, environment
Before After
Unmanaged cost baselineAs Is 1.5 Mio €
Optimized cost baselineTo Be 0.8 Mio €
SustainableSaving (45%)
Unstructured ProcessesReporting unavailable, many service
owners (SRE, CSP, IT, End User)
Managed Operational ProcessesChargeback supported by a reliable reporting, Consumable Management, “ IT as unique service owner
Improved processes
Many Vendors, Many Devices9 Vendors, 2000 Devices, Different Models,
Unmanaged fleets, Misplaced devices
1 Vendors, All in 1 Device (MFP)1 Vendor, 190 reliable, robust and high performance Devices, same controlling SW, 1 device every 25 users
Vendor and Device consolidation
Reduced service availabilityWeak SLAs
Optimized service availabilityMaintenance, Help Desk, Integration, Embedded Disaster recovery due to Pull Printing,
Improved SLAs
Low attention to environmentHigh energy, paper and Toner consumption
Eco responsibilityReduced power consumption, paper saving.
Take care of the environment
Basic devices Separated Printer, Copier, Scanner, Fax,
mainly B&W
Added Value Services
Advanced service featuresEasy to use MFPs, same Customer experience, Color everywhere, Scan to me, direct fax and High Secure Printing
CIO – creating value for business Slide 3 Confidential
Replace the existing multibrand output devices
with standardised multifunctional devices
1234 Printer 134 Copiers 400 Faxes 150 Scanners
Provide cheaper , more reliable and secure end to end managed added value services
190 Multifunctional Device
Italy Output Management service frameworkSave money, time, environment
Pay for clickScan to me, folder,PC FaxQuotasTracking
CIO – creating value for business Slide 4 Confidential
Italy Output Management service framework Proceed step by step, but consider from the beginning the entire potential saving scope
Savings
Adopt High Speed MFPs (1 device every 25 Employees)
Publish a printing policy, use Pull Printing, show the Service cost on every transaction, fix Printing Quotas, monitor consumption through reporting
Adopt proactive Consumable Management
Use MFDs as document management Workflow entry point (65% of the contract value is for Hw and Service Cost)
CIO – creating value for business Slide 5 Confidential
Service FeaturesPay per click service
Pay per click service (including Hw provisioning, System Maintenance, Consumable refilling) managed through SLAsBenefitMore reliable service due to better device monitoring and secure consumable availability
CIO – creating value for business Slide 6 Confidential
Service FeaturesPull printing
Print on a single queue which is device indipendent
Pull your print everywhere in Siemens when you want just swiping your badge
Benefits•Confidential Printing•Disaster recovery •-17% abandoned print
CIO – creating value for business Slide 7 Confidential
Service FeaturesColor Printing and copying
Color Printing and copying available everywhere to everybody
Managed quotas available for controlling printing volume
BenefitColor printing <15%
CIO – creating value for business Slide 8 Confidential
Service FeaturesScanning
“Scan to me” to create and send with on click to his/her own mailbox a searcheable PDF file
Scan to folder, to URL or to a workflow
BenefitEasy managed Paperless
CIO – creating value for business Slide 9 Confidential
Service FeaturesFaxing
Send and receive a fax at User’s PC
BenefitEasy Paperless
CIO – creating value for business Slide 10 Confidential
Service FeaturesPaper
A4/A3 available everywhere to everybody
Duplex available and default everywhere to everybody
Printing rules for specific printing job (2Up for email,…)
Benefit-30% used Paper
CIO – creating value for business Slide 11 Confidential
Service FeaturesEnergy saving
Energy saving due to reduced device quantity and usage of state of the art energy management features
BenefitEnergy saving ~ 90K€From 1.000.000 Kwh to 82.000 Kwh
CIO – creating value for business Slide 12 Confidential
Service ArchitectureErgonomics and Layout
Mononochrome MFP
B2C MFP
• 1 device every 25 users
• Max distance device user: 15 m
CIO – creating value for business Slide 13 Confidential
Product SelectionInvolved Parties
A product/service selection project has been set up involving all the major players
A test Lab was realized for each provider creating the full environment
CIO – creating value for business Slide 14 Confidential
Product SelectionSelected partner
The winner is
Best in class for:ProcessesDevice featuresIT Application integrationChange ManagementPriceSiemens dedicated Manager
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